“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
“The positives with this company are, the price was surprisingly cheap at the time. I haven't had to wait long on phonecalls. Contacting via email has been prompt.
Recently when having to provide validation documents, I sent the wrong dated document in regards to NCD. They instantly took it upon themselves to add an additional charge to my policy.
On the same day, I rung customer service and stated that the initial amount of NCD I have put forward when purchasing the policy, was correct but I realised that the document with the NCD was incorrect. The advisor very quickly assured me that as soon as I send over the correct document for the NCD, the charges will be waived.
I have also received an email with a letter attached stating that the charges have been waived and I will be refunded.
To my surprise, when the payment left my account, the additional charges have been taken from my account.
I emailed the company stating that this isn't correct as I have received a letter stating these charges are being waived. Yet I received a reply stating these charges are due to the change in policy. The advisor wasn't being helpful so i decided to ring the company.
I explained the situation to the advisor, who stated the same thing as the previous advisor did via email. This to me is beyond confusing and ridiculous as the letter CLEARLY states i will be refunded. The individual had said they are arranging a callback from the credit department to further to discuss this. I asked if I could have a direct number as I just want to get this sorted instead of being stressed about it. The advisor was also patronising at times which was not necessary at all.
The number provided was the same customer services options I previously rung. Once I spoke to the advisor, I had said their college provided this number and thought I'd be in contact with someone from the credit department. The advisor was polite and did apologise for the inconvenience. I explained my situation once again and the advisor also once again stated I have the charges due to the change in policy.
I was also told that a callback was arranged to explain the charges. I reminded the advisor that there isn't anything that needs to be explained as I have a document that has been emailed to myself, that is SIGNED, making this a LEGAL document. They are completely disregarding a letter that has been sent out by their own organisation.
I should have received a call back yesterday and I still haven't received one.
I shouldn't have to keep explaining myself and be disregarded. If the customer service team inputted all correspondence correctly or looked into my policy correctly, surely they would see the same letter I have received.
I have written a formal complaint, and intend on taking further action if they do not proceed with the refund.”
“I had an issue with proof of address. Goskippy would email me everyday asking for proof when I had sent it more times than I can count this was frustrating. They would decline my proof even though it was what they asked for it didn’t make sense to me. However it has been sorted now after 2 and a half weeks of calling back and forth.”
“Not happy that you only give renewal 21 days before due. This is 9 days later then most other companies.
I've asked for the renewal but this has been refused as I have to wait till 21 days.
Not good asking for feedback when you haven't given me the answer I required. And actually you refused to give the answer.”
“Sadly my experience hasn’t been very good. Difficulty with the call centre having bee cut off a few times. Also rang to ask questions and was very difficult to get an answer to my questions.”
“Not happy to get £25 fine when due payment is missed through error. You're still getting paid in good time so must you make life more difficult for struggling people?”
“I have been with go skippy for a number of years but recently I needed to change car details ! The problem started with my portal not working I wasn't able to change details so I called up and it turned out that it was deactivated so it was reactivated with no problem n I was instructed to change my details there or be charged, so tried to but again not able 2,so I had to do over the phone and was still charged even tho i was unable to do so through no fault of my own.”
“Generally ok but fairly pricey I am 40 years old I have 4years no claims and still pay over £900 a year i never had any accidents before the 4 years I just chose to ride a mountain bike instead. When I changed car I had to pay £190 to change insurance from a decent car to a banger and pay the same rate.
I felt I’d been blatantly ripped off”
“customer service are great and very helpful, unfortunately my insurance premium went up even though I had no claims, a small discount was applied when challenged but still paying more for insurance than the previous year with goskippy”
“I tried to get a policy with go skippy, on the Sunday the quote for my insurance was £500 cheaper than the day after on the Monday. I tried to pay online, Sunday evening, but it would not process. Due to u being closed early I could not ring to pay over the phone. I went back the next day to pay and the policy had expired and increased by £500.”
“Had my insurance since September and I think I would say I've spent about 4 hours on hold altogether because of phone calls where I've been toold I owe outstanding finances where I have fully paid everything... other than the poor communication everythings been alright”
“Got a cheap quote, came back the next day and it had tripled. Called the call centre to see what went on and the guy was very rude and unhelpful. Still paid though as it was the cheapest”
“Although the insurance is cheap , I moved address and they wanted to charge me £50 to update my details. They reduced this to £35 when I complained but this extortion to charge these types of fees.”
“Found it really hard to change details on my policy as I had lost my phone which held all the details of my email address that goskippy had on my policy and I no longer had access to this and this posed a problem as I needed this to get on the portal so I had no choice to pay the fee of £50 to change my details and a further £30 which I am unsure what for as I found it hard to communicate with customer services . I am still unable to access the goskippy portal .??
I also have insured a newer car and got no discount I've be with your company for 3 years now and never has I had a cheap deal or seen any benefit of my no claims.”
