“This company is the worst one I have ever used for car insurance by far. Needed to update my policy, did this online, paid a fee, didn’t have any confirmation at all, then rang Go Skippy and they told me I could make the upgrade, but I had already paid, I was then stuck with a policy that no longer suited my needs for a year. I chose to cancel the policy and go elsewhere. I then had a cancellation fee to pay, because their customer services was so awful I thought I’d pay monthly so I didn’t have to give them the payment at one time(petty yes), I rang monthly to pay, I rang and was told the cancellation fee was fully paid off and I didn’t need to call anymore, I thought perfect, fast forward a month and a half they are chasing me for more cancellation payments, I had a video of the call where I was told I didn’t have to pay anymore, Go Skippy didn’t care, they proceeded to threaten with debt collectors, this is paid of course, but failing to see how a mistake on their part was then leading me to be threatened. When you ring the customer services team they all sound like your a burden calling and they are so unbelievably rude. I would avoid at all costs, never again will I use them!!! Terrible!!!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Very good and nice to deal with always beat other companies with prices and always there to help in anyway they can half the price of any other car insurance i have dealt with kind regards mr”
