“Altho was quoted a silly amount when my renewal was due went online and started a new quote and got it for near enough the same price as I already paid for the last year”
“Policy easy to set up. Additionally I needed to amend the policy before it commenced and happily was able to do this over the phone without having to pay a massive amendment fee. Professional and friendly customer service.”
“So many charges. They even charge you for not giving them proof of no claims.
I wanted to end my insurance one month early. Charged extra for that.
The system never seems work. The website is horrendous. My car blew up, got a new car, obviously needed to insure the other car while it was on the road. I couldn’t get a seperate policy because their system wasn’t working and I couldn’t add the new car onto the policy as they don’t do ‘multi cover’. So therefore I had to takeout a policy elsewhere. And then now I’ve been charged for cancelling early and being charged extra months of car insurance for a car I don’t even have. Horrendous company that I can assure will never pay out if it came to it. That will find every loophole.”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve recently experienced. We take customer satisfaction seriously and appreciate you sharing this with us. Please email your postcode and vehicle registration to reviews@goskippy.com so we can look into this further for you. We’re committed to improving your experience and resolving this as quickly as possible. Thank you.
“With them now and being harrased when not using the car. As they check up all the time saying you haven't made any trips lately yes because I'm not using the car.
Please stop harassing me on a weekly basis, I still have a company car and will use this till it goes back.
I'm sick of getting contacted over and over the box is working app will be used when I use the car.
And for when making trips have you seen the roads in Glasgow it's not being distracted it's called dodging pot holes and saving my car tyres and wheels.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“they are charging me extra because i sold my car and i wanted to cancel the contract. that's ridiculous, my mistake was to ask this. if i would n t ask any cancellation, i wouldn t pay anything.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
