“Hi
I had a van borrowed from one of my friends that was insured through goskippy, Once I purchased my new vehicle I canceled the policy and direct debit, I didn't realize that there was an early cancelation penalty and because my bank refused the payment I ended up with a black mark against my credit file, once I had the opportunity to pay the outstanding amount I paid it straight away, I thought this was a bit harsh as I had paid the direct debits every time prior the cancellation. You have my details as Robert Bain but this was the vehicle owner and not the policy owner.
Kind Regards
Mark Williams”
“Just a standard insurer. Charge over the odds to make chsnges to a policy or late fees. Wont insure with them again. Not to confident if i did need to claim”
“Please contact me ASAP tried to contact you 3 days all day now!! Need to change car details. And portal not working. Had no insurance for 3 days and my old car which is sold I'm still paying for!!”
“I took out the insurance, and asked if I could add business mileage to the policy, and was advised that someone would call me back to discuss this. I ended up having to cancel the policy 4 months later as they do not offer business Mileage which meant that I lost 4 months no claims and I lost out financially!”
“I believed they were one of the cheapest, but I have after surcharges they turned out to be expensive and I will be changing insurance companies when I renew my insurance”
“Any little change you want to make to your policy for example changing a number plate letter they will charge you an admin fee which is not cheap. Also their online service does not work which would enable you to make changes to your policy yourself.”
“Very bad customer service .
Never take ur payment on the date they sapose to and then bill you an extra £50 every time I've had this for 10 months glad I have 1 month left then I'll be leaving”
“Tried to contact them just after Christmas to change my policy after i had got a new car and wanted to insure new car after unsuccessfully trying to get through i cancelled dd they got in touch after that and charged me £100 to cancel the insurance service is not very good when you phone.”
