“Had an issue with wrong details of named driver. Called goskippy to amend the details prior to policy starting. Phone answered quickly. Problem sorted within 10 minutes. Polite and professional staff”
“Very hard to get hold of when calling on phone, also not happy that when you take insurance out that you get checked over for finance ( bringing your credit score down due to the check ) where I’ve never had this done before by any other car insurance over the past 35 years and they normally just take out the monthly payment.”
Good day and thank you for your feedback. I’m sorry to hear that your experience hasn’t met the level of service we aim to provide. We understand how frustrating this must have been and appreciate you letting us know. If you email your postcode and vehicle registration to reviews@goskippy.com, we’ll be able to investigate this further for you. We value your feedback and will use it to improve our service. Thank you.
“After using the website to obtain my quote, I was unable to complete the transaction as the website wouldn't accept my payment. I called in and spoke to a customer service agent. He did a great job and managed to complete the transaction for me over the phone. Website issue needs to be addressed but the customer service agent was polite, apologetic and helpful”
“The customer service is terrible, and I thought the agents were there to provide good customer service, but I was surprised by their behavior. They were very arrogant, and when I asked why they were being so rude, they threatened to cancel my insurance. They asked me for the same documents several times, which I sent each time. They said my vehicle registration document (DVLA) was incorrect. They also said they couldn't accept a screenshot from the DVLA website with the code to check my driver's license (share code). Then they sent me an agreement to sign, and after I signed it, they canceled my insurance and are still charging me the cancellation fee. What a disappointment. I definitely do not recommend them.”
