“I would strongly advise anyone thinking of using GoSkippy Insurance to look elsewhere.
I paid my premiums in good faith, but the moment I had a non-fault claim they completely washed their hands of me. Rather than dealing with the matter properly, they simply pushed me onto AX-UK, who have been nothing short of incompetent, unhelpful, and uncaring.
• Emails go unanswered or are met with template responses.
• My vehicle has been left unrepaired, insecure, and unroadworthy.
• AX have repeatedly threatened to remove hire cover, leaving me without a car while the matter is unresolved.
• Despite numerous requests, GoSkippy refuse to engage at all, even though they are my insurer and the company I paid for cover.
It is utterly disgraceful that a company taking money for insurance can ignore their policyholders when they are most in need. The stress and inconvenience this has caused me and my family has been unacceptable.
GoSkippy should remember that customer service doesn’t end once they’ve taken your premium. Passing responsibility to a third party and then ignoring the policyholder is not service — it’s abandonment.
I feel completely let down and would urge anyone considering GoSkippy to choose a more reputable insurer who will actually stand by their customers when it matters.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Great price on comparison site and when I checked what it covered, I expected it to be 'not a lot' but it covers almost everything. I added breakdown cover for a few pounds and feel very confident that I have chosen the best company. All of the documents were sent by email within minutes which I was very happy about so I could check them over immediately and filed away.
Obviously ive not had to claim, and hopefully will never have to, so I can't comment on that side of things, but what I have seen so far, I will be recommending this company to all of my friends and family.”
“Very competitive quote quick easy online application, has everything I wanted in the insurance policy first rate. Would recommend to others big thumbs 👍 from me. No issues at all which is good and what you want.”
“Was given a very competitive quote, half as much as my renewal quote from my previous insurer and with all the same benefits. Portal easy and straightforward once registered. Fingers crossed I never need to make a claim but over all happy with my monthly payments. Would recommend.”
“Excellent service, no hassle. I am 76 years old & had no problem with my car insurance. Fair price, quick service. I will recommend your service to others.
Kind regards
Janet”
