“After using the website to obtain my quote, I was unable to complete the transaction as the website wouldn't accept my payment. I called in and spoke to a customer service agent. He did a great job and managed to complete the transaction for me over the phone. Website issue needs to be addressed but the customer service agent was polite, apologetic and helpful”
“The customer service is terrible, and I thought the agents were there to provide good customer service, but I was surprised by their behavior. They were very arrogant, and when I asked why they were being so rude, they threatened to cancel my insurance. They asked me for the same documents several times, which I sent each time. They said my vehicle registration document (DVLA) was incorrect. They also said they couldn't accept a screenshot from the DVLA website with the code to check my driver's license (share code). Then they sent me an agreement to sign, and after I signed it, they canceled my insurance and are still charging me the cancellation fee. What a disappointment. I definitely do not recommend them.”
“I bought your policy a month too early by mistake. I was told I could not amend this and had to start the policy from that date. This felt impersonal and dismissive”
Hi, thank you for your feedback. I’m sorry to learn that you’re unhappy with your recent experience. Your concerns are important to us, and we appreciate you taking the time to let us know. If you could email reviews@goskippy.com, we’ll be able to locate your policy and assist you further. We’d welcome the opportunity to put this right. Thank you.
