“first of all, you do not have a clear App or tracking web, where can i check my insurance is active or not?
secondly, yesterday i tried to call you after a couple of times i had a chance to connected but i was 15 minutes on phone nobody answer.
At the end i choose your live chat and talk to you agent her name was Sima which was a horrible experience, so rude and was not responsible at all, without any confirmation closed the conversation, I was shocked, like some person hang up the phone, you can imagine it? i have screen shat from that conversation.”
