“I paid their £25 fee on the 10th of November after it took them 5 days to send me the correct bank details. They then proceed to send me a debt collection letter on the 13th of November where I replied with the proof I sent the payment to them on the 10th.
This morning (20th of November) I received a second debt collection letter, where I sent them further proof of the fact I paid them on the 10th of November using the bank details and reference they gave me.
I am honestly appalled.”
“Happy to say this was a very easy experience and then later when I needed to change small detail the girl helping me (online Katy) was beyond the call of duty pleasant polite and helpful. This bodes well for future transactions so bravo so far, being of the older generation it is a relief when the technology is not overly complicated”
