“Worst insurance company in the world stay well clear all I wanted to do is change my bike policy from 1 bike to another, 4 days on and numerous calls Iv got nowhere! This company should be shut down”
“This is THE WORST company EVER. I have had nothing but a shocking experience with them. I tried sorting my car insurance out with them for 3 days! They kept me on the line for hours and kept passing me around the houses. I was told for 3 days in a row I would get a call back and never did. Left me on hold for an hour and then cut me off! Took my money quick enough and then cancelled my policy as I had 4 years no claims instead of 3. Charged me £50
For cancelling when they cancelled the policy not myself. Eventually got onto the Finacial Ombudsmen and my policy was cancelled without me paying the £50 fee! Still a week later haven't had my money refunded!!! Avoid like the plague! I've never experienced anything like it! Disgusting how they treat you!”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com I look forward to hearing from you. Kind Regards Georgia
“Passed my DAS test today so have tried calling just to make the change from provisional to full licence. I've been on an hour and still waiting. It's only mid day on a Monday. Not a peak time. What's going on???”
“Avoid at all costs! !!!!
My son recently had an insurance policy with them. As soon as he had an accident they refused to pay out! They then proceeded to cancel his insurance policy! IF THIS WASN'T BAD ENOUGH THEY HAVE NOW DEMANDED £700 OUTSTANDING DUE TO THE POLICY BEING CANCELLED EVEN ALTHOUGH THE POLICY WAS CANCELLED BY THEMSELVES & HAVE BROUGHT IN A DEBT COLLECTOR!!!!!!
Initially it may seem that they offer good terms but in realty they are an absolutely shocking company!!!!! They are given awful reviews by other customers for a very good reason!!!!!!
1966sean&live.com”
“Shockingly bad company. Been with them over a year, renewed my policy like an ediot, decided to cancel just outside the 14day cool-off period, like a bigger ediot and now im not only being charged a cancellation fee but alll these new fees totalling up to 250 odd quid with no reason or any visible pre warnings. Im conpletely baffled. Lucky though, a family member of mine works on capital xtra radio station and I'm going to make sure everybody knows how bad this company really is”
“Worst inshorance ever never answer or call back to get inshored was like a full on investigation still now 2 days in a row we will call u back and nothing”
“PLEASE AVOID.
On hold for 2 hours and still no contact with an advisor, stay clear, I now wish I had.
Absolute joke, my enquiry will take 2 minutes, they so far have taken 2 hours of my life. Not a happy customer. Not even worth 1 star.”
“I asked them to phone me, never even got time to go on toilet, they put the phone back down before i got the time to answer, went to use toilet again, Phone rand same as previous no time to answer it now an hour later with phone in hand, they have not tried to ring again. NOW THAT IS TAKING THE P,SS OUT OF YOU, WHAT A SH1T COMPANY, mY REFERENCE NUMBER IS 00-FISA08FC01 TEL 07-------15 TRY CALLING ME AGAIN,”
“It is the worst company ever. People if You want to avoid problems, stay away from this company and don't sign anything with them. I had a car accident with the Island Van, head on collision and not my fault as the driver was driving wrong direction and wasn't looking on the road. Police was there, ambulance, witnesses etc. And now when I made a claim, my insurance won't take my car off the road and pay for it as the reason they gave me is that that driver didn't report it at his insurance company what is completly bullshit as it was company and they have to report it any way was police there. They want me to pay 375 pounds if I want them to take my car off the road. Why should I pay for something if it wasn't my fault ? what I was paying you for the last year then? to help me in situation like that !!! is really hard to get in couch with them, is nearly not possible. It get them 6 months to change my address and every time you have to pay 50 pounds charge for any change. This company is one big joke and shouldn't even exist any more.”
“Wot a joke cant get through on the phone 3 hours and when you do get through they put the phone down on you stay away never had such a bad experiance this company need some staff training on the phones of how to answer a phone a complete and utter joke never go with this company ever again worse company ever”
“I'm not happy. It took 4 hours for my partner to get through, he spoke to an operator that asked for 500£ upfront just to transfer the insurance to a different car and to keep the same price, my partner asked the operator to hold on one sec as he was confirming with me and the operator hung up. The service we have received today is horrible, it was disgusting! And due to all the stress of trying to be insured on our new car, my partner's birthday has been ruined. I'm not happy.”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com I look forward to hearing from you. Kind Regards Georgia
“I would say that their customer service is bad but I've never managed to get through, I have to hang up before their hold music drives me to suicide. Think an hour is the longest I have managed.”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com I look forward to hearing from you. Kind Regards Georgia
“Very poor costumer service and the cost ????? The credit company they use has an interest rate of 55.9% Creation !!! Payday loans are cheaper ?? I have emailed and told to call an 0344 number put in a complaint via the website and i have not heard anything for over a month got a letter today and called them and hanged up after 1 hour 28 minutes due to not speaking to anyone, email , chat, and complaints login and still no use. It has cost me over £150 to deal with them but will i see any of it back ?? Very very very poor”
“Absolutely appualing customer service. Took a policy out and then when they ask for security sensitive information that they have no legal right to ask for called them as i wanted to cancel the policy only to be messed about by a foreign operative who didn't speak or understand very good English. Complete joke of a company, an absolute shambles.”
“Called this morning to cancel my policy before start day which is tomorow when i called in the morning some one answer the phone after 35 minutes of waitting online then they told me that the saystem is down and will call me back in 30 to 45 minutes time i waited 2 hours still no one called me back then i call back and waited 65 minutes online befor some one answerd the phone i wasted all my day just to cancel my policy which hasn't started yet.
Never agin i will use go skippy and i will skip it next time.”
“I rang go skippy this morning to ask to update the named driver on my policy to having a full driving licence as he has just passed his test, what a joke! They cant update it straight away as they need to contact the underwritters which can take up to 48 hours! So now he is unable to drive as no longer insured! I asked if i can cancel my policy as have got a quote elsewhere and Go Skippy have the cheek to want to charge me £50 to do so! Its unreal, all i want to do is get insurance cover, how hard can this be? They then had the cheek to try and sell me home insurance. Thank god my policy is up for renewal in July. I can safely say that I WONT BE USING THIS COMPANY AGAIN! The first thing you look forward to when you pass your driving test is to go out and drive your car, but this is not going to happen.”
“I had quote £849 when you follow the link from confused.com for buying it asking postcode to access my details then guess what , price come up with £1100 fucking ridiculous”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com I look forward to hearing from you. Kind Regards Georgia
“AVOID AVOID AVOID!!!! I put insurance in place stupidly before reading any reviews..I`ve only had the policy for one day and they are already adding additional charges without explaining why and now they are charging me for cancelling!!!! Please please don`t use this ridiculous company!!!!!!”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com I look forward to hearing from you. Kind Regards Georgia
