Hi,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction regarding our charges. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Absolutely shocking. How difficult should it be to change vehicles? Who knew Go Skippy would charge for both cars, then cancel your policy on the current car, because you cancelled the direct debit on a car you haven’t owned since March?”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Worst service. If your insurance hasn't expired yet, please go somewhere else because they'll put you start date on the date you buy the insurance.
They don't allow you to start your insurance when your current insurance expires and it's very expensive being double covered.
I bought my insurance to start 2 weeks when my current insurance expires, they refused to accept that and started my policy on the day I bought the police.
The only way to change the date is to cancel the Insurance with heavy charges making me have no choice but to have 2 insurance.
Their excess is way less during quote and increases after you take the insurance.
Whatever goskippy is showing online is not their actual price. They are very corrupted.
Save yourself the hassle and peace of mind and go somewhere
I”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Ignore the good renewal price... After service isn't worth the savings! Terrible customer service, high amendment charges, no refund if cancel policy with 6 months left on it and can't change policy from higher group vehicle to lower group vehicle as apparently it's too high risk to do this? Advisor hung up on me after long wait to get through when I questioned this and complaints department have not bothered to reply. Avoid at all costs.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Overall good but never use there portal , changes on portal should be free like other insurance companies except some which is understandable , but if you made any small change you have to pay them minimum 35£ for administration fee which look like some jok, what's the portal mean I didn't understand? i think they appoint the computer on very high salaries and clients have to pay for computer administration charges. Hahaha”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I have had a strong of issues with this insurance provider. The charges for changes/cancellation of policy are extortion. I changed my vehicle mid policy and was charged £80 for the privilege despite taking out my new policy with them. I decided to cancel the new policy when I found out. Unfortunately 4 phone calls later I have been passed around and no sign of the £1200 owed to me. My advise, don't touch them!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“AWFUL - DO NOT ADIVSE. They’re money grabbing scammers who don’t looks after their customers.
Unclear website which doesn’t show you important information - unable to see past and future billing details, unclear policy details. Save yourself the additional payments down the line and chose another company.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“They charged a cancellation fee because they couldn't cover my new car. Within the space of 3 weeks got 6 letters and now daily emails and text messages. What a bunch of morons.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day,
Thank you for reaching out to us.
If you wish to cancel, please email your policy number to cancellations@goskippy.com/ Please include the reason for cancellation. Please note that we do apply cancellation charges and this can be found on our Terms of Business.
Thank you.
“Worst company ever utter rubbish and they make everything g impossible to do I can't even pay my cancellation fee they only there to make money out of you stay clear of this company”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I wanted to get a call from them so they could answer, so many questions I have i can't access the app to retrieve the payment receipt for my insurance”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“This insurance company is utterly appalling. Their service is atrocious. I had a policy with them. when I sold my old car and bought a new one, they gouged me with a £349.29 fee for amendments and so-called administration charges (£299.29 for the amendment and £50 for administration, which is absurd).
Despite being a loyal customer for two years with no accidents, they hiked my renewal cost to a staggering £107 per month from £57. They did not clarify the reason for this dramatic raise, only stating that 'the policy of the company has changed,' which is a ridiculous excuse for such a significant increase. They were completely unresponsive to my complaints.
I finally found a new insurer and requested a no-claims bonus document listing all drivers on the policy. We were two drivers on the policy, and the second driver now needs a no-claims bonus for his new insurance. Despite my clear request and explanation of the situation, they have been utterly uncooperative, refusing to provide this crucial document, causing further issues. Dealing with this company has been a complete nightmare. They seem to have cloth ears, completely ignoring our needs. Avoid them at all costs!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I warn you that the GoSkippy insurance company, as well as Somerset Bridge Limited, are fraudsters and extort money from injured people, steal money from the car, and then present you their contract terms and conditions and cancel your policy, refusing to pay the amount due!!! I am determined to go to the Court that will deliver Justice and you will bear the consequences. I will not rest until you answer for your dishonest actions!!!!”
Hi,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction regarding our service. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
