“Overall, the service was disappointing. Emails were not responded to and basic errors were made, which is unacceptable for an insurance company that should have robust processes in place.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“you give a quote when I want to purchase it the log in comes up with quote ref already filled in when i press continue it says do not recognize quote?? then get told to start again about 10 pages to fill in, sort your web site out, when i called they had the quote ref but just said I would have to start again really helpful not.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
