“If I could give 0 stars I would.
Attitude on 2 different lady’s was awful ( who I will not name)
Seen on insurance policy that my 16yrs no claims was not protected. I rang 2 days later to see if they could add this to policy told they could not. So cancelled insurance, then asked for quote with my 16 years no claims added, and my policy went up from original payment of £301.00 to £650:00. Gone elsewhere for insurance with protected no claims, all benefits windscreen, keys, courtesy car …. The list goes on for £291:00!
How can this company with terrible attitudes when I asked for a quote to huff and puff as if they are doing me a favour, for doing her job. So look around and check policy before going with this company as other reputable companies have better prices and everything included! And better staff attitudes!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Awful company, I asked them to cancel my insurance for 6pm on the 31st October due to their change in vehicle price almost doubling other company’s. They cancelled it for 00:00 on the 31st October and I got into a dispute involving my car at 5:45 and was told I was not insured. The communication on the phone with this company is absolutely disgraceful and I am not quite sure how they have 5 star ratings”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Competitive pricing and lots of extras included. Bought via confused.com. COmmunication seems good post purchase and love the handy insurance card that I have added to my Apple wallet for future reference.”
