“I had an issue with completing my insurance policy online (hence 4 stars not 5). When I phoned, my call went through almost immediately, and the agent online was extremely helpful and provided excellent service.”
“After calling to renew annual policy I was informed there is no Price matching after making an enquiry.
When I found a better price and called to politely cancel future insurance I was asked if I’d like a discounted price.
What exactly rules does this company have with there customers?!,
One says one thing one says the other.
Ironically they offered me a better price which I rejected.
Customer service is appalling,no loyalty to there customers,”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“GoSkippy came up tops on comparative websites with price and benefits included. I had a query which needed to be answered and resolved and all the customer service staff I spoke to were professional, knowledgeable, friendly and the issue was resolved to my complete satisfaction.”
