“Took out the policy on 16th only to find out I’m been sent a black box. I’m 44 years old I have been driving for years. I called to cancel the policy which is a day into the policy started and was told I will only get back £33 out of the £72 deposit I paid. I have not received a service and they’re keeping half of my money”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve been experiencing. We want to understand what’s happened so we can support you properly. Please email your postcode and vehicle registration to reviews@goskippy.com, and we’ll be happy to assist further. We appreciate you taking the time to share this with us. Thank you.
“I was happy with price so brought it, however I am 40 years old, been driving 20 years and they've given me a black box. Which I think is stupid. Didn't realise until after I paid it. Keep your black boxes for the youngsters.”
“Good price and easy to set up. The process was straightforward, although customer service was better they explained all details . Overall, I’m happy with the insurance.”
“I was previously on a telematics insurance policy and called to change it. As I had only purchased the policy a week earlier, I was given the difference in price that I needed to pay for the new policy.
To my surprise, instead of charging me only the agreed difference, the full cost of the new insurance policy was deducted from my account.
I had to call again to resolve the issue and was then informed that it would take 10–15 days for the overpayment to be refunded. This is very disappointing, especially as the price difference had already been calculated and confirmed before the payment was taken.
The full payment should not have been deducted in the first place, and I am unhappy with both the inconvenience caused and the length of time I now have to wait to receive my money back.”
Hi, thank you for your feedback. I’m sorry to hear about the frustration you’ve been experiencing. We want to understand what’s happened so we can support you properly. Please email your postcode and vehicle registration to reviews@goskippy.com, and we’ll be happy to assist further. We appreciate you taking the time to share this with us. Thank you.
