“I wish I could give you a zero or less rather than 1. I unsure my daughters car last Thursday and have recieved a confirmation e mail and a new insurance policy. However my daughter has been arrested tonight for no insurance. She has spent 3 hours in a police station 30 miles from where she was stopped. She suffers with anxiety and had a panic attack and stopped breathing . A paramedic had to be called out and because shes 18 the police couldn't tell me where she was. I gave all her documents that I have downloaded from your portal. So why is she showing as uninsured. Don't touch this company there a joke.”
Hi Leanne, I'm sorry to hear of the stress and inconvenience your daughter has experienced regarding her insurance cover. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. This has unfortunately caused a delay in vehicles showing as insured on the MID Database. Rest assured, cover is in place and if you require any further clarification regarding this, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“I am experiencing an unprofessional and unreasonable experience with this insurance company. No response over more than a month and all telephone lines are not working as well no one is bothered to respond to emails. A simple message saying they are facing technical fault and that too in a technologically advanced country for many weeks at stretch. Beware before you get any policy from this company”
Hi Srividy, I'm sorry for the lack of response you have received with regards to your enquiry. Sadly, due to a large system issue, our systems were unavailable as of the 17th November. We appreciate your patience as service is restored. If you still require assistance with your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Technical issues, paid initial deposit then tried to create account, can’t, website has been saying they are having technical issues for weeks which is totally unacceptable, cannot view or try to change anything online, shocking they have had issues for so long”
Hi, we sincerely apologise for the delay in responding. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023.
If you require further assistance with regards to your policy, please email us at gogirlfeedback@sabre.co.uk so we can assist you further once services are fully restored. Kind Regards.
“Didn’t cost much more than previously to add my son on my car with his provisional license. My other insurer just gave an outright no. Will be expensive when he passes his test though!”
