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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer support are really helpful and polite. However it takes a bit until your problem is solved or your policy renewed.”

Posted 3 years ago

Hi Vlad, Thank you for your review, we really appreciate your feedback, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Customer service was good with the live chat function. The helpful person I spoke to answered all my questions! The insurance was quick to set up and the great rewards scheme will incentivise me to be a better driver!”

Posted 3 years ago

Hey Alfie, Thank you very much for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 3 years ago

“Easy to apply and quick to get cover. Good rewards scheme and driving summary which will incentivise me to be a better driver!”

Posted 3 years ago

Hey Alfie, thank you for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 3 years ago

“The lady I spoke to on live chat was very helpful and quick with responding.”

Posted 3 years ago

Hi, thank you for your review, have a great day! Many Thanks, Chris @ Carrot.

Posted 3 years ago

“I had a change in circumstances after purchasing a policy. The agent was very helpful and prompt in his responses to me.”

Posted 3 years ago

Hi Jade, thank you for your review, have a great day! Many thanks, Chris @ Carrot.

Posted 3 years ago

“I love my insurance with carrot, firstly there amazing and if you need any help they are always willing to help with there live chat which is amazing. Also the point scheme and rewards are my favourite part I have won so many vouchers with carrot it’s great, I look forward to seeing and banking my points every week. Would recommend this insurance to anyone!!”

Posted 3 years ago

Hey Lauren, thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“The online chat was a quick and simple as it could be, polite and helpful sales team, would be much quicker and easier to do over voice call or the phone. Other than that 👍”

Posted 3 years ago

Hi, Thank you for your review, please be aware you can request a call back from an agent on live chat at a convenient time for you. have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Carrot has offered a decent service thus forth. I've been with them since 2018, and their customer service used to be difficult to reach; however, now, as they've shifted to purely LiveChat, it makes contacting them much easier and quicker. Their rewards service is excellent, and the premium if offered for a great price. So far, I haven't got any complaints other than some minor issues with customer service.”

Posted 3 years ago

Hi Neil, thank you for your review, please can you contact us on live chat in order to discuss any concerns? have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Quick response to my enquiry, and clearly explained the outcome.”

Posted 3 years ago

Hi Bryony, thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“A lot of people prefer to try yak to someone/ an agent through phone as it can be easier to understand a conversation and can be easier to follow direction and help if needed, overall the service is good and most staff are helpful and polite”

Posted 3 years ago

Hey Joseph, Thank you so much for your review, have a great day! Many Thanks - Chris @ Carrot

Posted 3 years ago

“The app is very unreliable but the customer service is very easy to use and understand. I use live chat and they are always helpful and knowledgeable.”

Posted 3 years ago

Hey Zoe, Thank you for your review, I am sorry you have been experiencing issues with your app, please contact us on live chat to discuss this further, we will be happy to help. Have a great weekend! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Great company for first time drivers cheapest by far only criticism is when they text you to tell you your drive score is low they should be advising why ? Give us the chance to correct it”

Posted 3 years ago

Hi Claire, Thank you for your review! To get helpful tips on how to improve your driving score please contact an agent via live chat or head over to our website where our help centre has great tips and tricks, have a great day! - Chris @ Carrot

Posted 3 years ago

“Easy to get hold of and get help from. Only thing is the chance to earn rewards in return for gift vouchers with a black box is great, but the scores you receive are rarely accurate.”

Posted 3 years ago

Hey Sian, thank you for you review! Have a great day. Many thanks- John @ Carrot

Posted 3 years ago

“Reasonable price and easy to use live chat.”

Posted 3 years ago

Hey, thank you for your review! Many thanks- John @ Carrot

Posted 3 years ago

“The Chat service is super useful and there’s always someone available.”

Posted 3 years ago

Hey, thank you so much for you review! Have a great day- Many thanks John @ Carrot

Posted 3 years ago

“Carrot have been my first and only insurance provider as of yet and provided me with an excellent renewal price a few months ago. When I had my black box fitted initially it was very easy to arrange and the employee who came out to do it was friendly and efficient. I had some issues initially with personal documents, which is why my review isn’t 5*, but I got in touch and the problem was quickly resolved but it did somewhat inconvenience me at the time.”

Posted 4 years ago

Hey Charlie, thank you for your review! Should you need anything else from us, you know where we are :). Many thanks- John @ Carrot

Posted 4 years ago

“Very competitive prices, easy to set up, no blackbox installation, just an app. Very helpful customer service.”

Posted 4 years ago

Hey Jude, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 4 years ago

“Good monthly prices for first time drivers, really great breakdown cover that covers so many things that other companies don’t do and rewards for your black box system that you can claim as vouchers. Haven’t experienced my renewal yet but so far seems good”

Posted 4 years ago

Hey Rose, thank you so much for your review. Have a great day! Many thanks- John @ Carrot

Posted 4 years ago

“Very happy with Carrot insurance. Whenever I have an issue I can contact them via live chat and they're always happy to explain. The app, and scoring is quite confusing sometime, for example you think you're doing the under the limit, but you'll get marked down for driving faster than the safe speed, sometimes this is hard to predict. Overall a very good insurance company, and you get rewarded for driving good, which is a bonus.”

Posted 4 years ago

Hey Harry, thank you for your review! if you would like us to explain the scoring in more detail or you have any concerns over this, please head over to our Live Chat and we will be happy to help! Hope you are enjoying your rewards :). Many thanks - John @ Carrot

Posted 4 years ago

“Very good insurance to go with friendly staffs and I never had any problems with carrots insurance”

Posted 4 years ago

Hey, thank you for your review! Have a great day :). Many thanks- John @ Carrot

Posted 4 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews