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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good communication, only thing that has inconvenienced me is I'm at university and had to come back home to have the black box fitted.”

Posted 3 years ago

Hi Raiyan, Thank you for your review, we are glad you are happy with our prices and communication. with the I-box fit we would like to discus this with you, please can you contact us via Live Chat to discuss this? Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Very helpful customer support team, made taking out a policy very easy and simple with great pricing compared to other insurers! would reccomend”

Posted 3 years ago

Hey Will, thank you so much for your review, we are really glad you are happy with the service from our agents whilst taking out a policy and with our pricing. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“A really fun an enjoyable way to be insured on a vehicle especially if its your first year driving. Carrot Points is a nice way to be paid back for driving safely even if everyone else doesn't; albeit it can be frustrating when you think you've driven smooth and safe only to see the black box says otherwise 😂. Looking forward to a renewal with them.”

Posted 3 years ago

Hi Tramell, Thank you for your review, we are glad you are happy with Carrot points. In regards to scoring we are sorry you believe the black box is recording differently to your driving. please contact us via Live Chat where an agent will be happy to give advice on how to improve your scores. Have a great day! Many Thanks, Chris @ Carrot.

Posted 3 years ago

“Overall useful service, could do with a phone line if anything”

Posted 3 years ago

Hi, Thank you for your review we are glad you are happy with our service, please be aware you can request a call back from an agent on Live Chat who would be happy to help with any queries you should have. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Used live chat - quick to respond and very helpful.”

Posted 3 years ago

Hi, thank you for your review, we are glad you are happy with our Live Chat service, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“As soon as my details were passed to a customer advisor (agent) on the Live Chat, I found the communication was straight-forward, my questions were answered efficiently and I felt valued as a customer. The auto-questions beforehand were rather clunky and repetitive but I understand that's what keeps the insurance premiums lower!”

Posted 3 years ago

Hello, Thanks for your review. We are always striving to be the best communicators here! I hope you have a wonderful day! Patric @ Carrot

Posted 3 years ago

“Very helpful and easy to communicate with.”

Posted 3 years ago

Hi, Thank you for your review, have a great evening! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Good pricing, quick and easy to transfer documents. Good service.”

Posted 3 years ago

Hello Marianne, Hope you are well? Thanks for your kind review :) we shall continue to offer this service to yourself and all customers! Have a great week! If you need anything you can find us on Live-Chat at www.carrotinsurance.com Thank you Patric @ Carrot :)

Posted 3 years ago

“Very customer friendly and very easy to use”

Posted 3 years ago

Hey Conor , thankyou very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Simple process to get your insurance up and running, most queries you would have are answered on the website already which is convenient. However the 1 downside is that they only use web chat to communicate which is time consuming. A phone number would be more convenient.”

Posted 3 years ago

Hello MJK, Thanks for your review. You can always request a call and an agent will do it as requested :) Hope this helps. If any issues, please contact us on www.carrotinsurance.com on our LiveChat Thanks :) Patric @ Carrot

Posted 3 years ago

“Good service on the online chat, but struggling to speak to anyone today when I’ve been struggling to sort my wingman out all week it won’t connect to my app telling me to order a new one, when I have until Monday or they will cancel my insurance!! Don’t get why the wingman won’t connect”

Posted 3 years ago

Hi, thank you for your review , we do appreciate all customer feedback. We are sorry you have been having problems contacting us, if you can go to LiveChat you can request a call back with an agent who would be happy to help with your query regarding the wingman. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“I have been with carrot for the past year and a half, it’s had it’s up and downs along the way. My biggest pet peeve is the orange box! It’s great for a few months, then just suddenly stops working. It recorded a ‘red score’ saying I was driving over the limit (of 30mph May I add) on a motorway! I think this insurance is good for people starting out with their first car or needing to get their insurance down. Customer service is okay, depends who you speak to on live chat. Some people will do everything to help you whilst others just brush it off like it’s nothing to do with them. I’ve had issues changing my payment dates to the 28th of every month, it kept coming out the day or two before my payday which then incurred a £30 charge.”

Posted 3 years ago

Hi Gabrielle, thank you for your review, we are sorry to hear you have been experiencing problems with your wingman. Please contact us to discuss this on LiveChat where we can also remove any incorrect journeys and change your payment dates. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“I’ve always had excellent customer service, very organised and efficient ☺️ Thankyou so much!”

Posted 3 years ago

Hey Eden, thank you so much for your review. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Very affordable prices, good communication through 24/7 live support on website would recommend.”

Posted 3 years ago

Hi Charlie, thank you for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Kobi was good. Good Kobi”

Posted 3 years ago

Hi, thank you for your review, I will make sure this gets fed back to Kobi, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Takes ages for reply’s but the agents that I have spoken have been friendly and provided enough information for me to understand.”

Posted 3 years ago

Hi Chowdhury, thank you for your review, please be aware you can request a call back from an agent on LiveChat who would be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Live chat is a pain in the arse but spoke to Ryan who got me sorted, what a guy, cheers bro”

Posted 3 years ago

Hi Saul, thank you for your review, I will make sure this gets fed back to Ryan. Please be aware you can request a call back from an agent on live chat, who would be happy to help with any queries you may have. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Good rewards system”

Posted 3 years ago

Hi Samuel. we're glad that you are earning treats for your good driving. Thank you for the review.

Posted 3 years ago

“My renewal quote was extremely lower than expected so I am very pleased with that! Customer service is brilliant!”

Posted 3 years ago

Hi, thank you for your review, have a great day! Many thanks - Chris @ Carrot.

Posted 3 years ago

“Great price for insurance, app doesn’t always work perfectly but it’s definitely been better since I got an updated phone. Fees for updating details which I didn’t appreciate but other than than quite happy with the service. Weekly treats are a bonus too!”

Posted 3 years ago

Hi, Thank you for your review, please can you contact us on live chat to discuss your concerns? have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews