Gatwick car & van hire claimed that the van was damaged on the underside of the bodywork during my hire period. They have withheld the full excess without providing appropriate evidence or even a quote to repair the damage, which they also say won't be carried out until the end of the hire period - which means that they could try and claim the same damage repair costs from other hirers that don't spot this on inspection. The company have failed to answer my emails or follow up queries in a month, meaning I have been forced to pass my case on to my credit card company. This is an unprofessional outfit that has failed to live up to any of their customer services claims or provide appropriate evidence or information to support their actions.