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Garden Chic Reviews

4.1 Rating 545 Reviews

77 %

of reviewers recommend Garden Chic

Company Reviews

Product Reviews

4.1

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checked on delivery after 7 days and communication with the company was excellent. They emailed back the same day and delivery of our cast iron gate came 2 days later.”

Posted 8 months ago

Hi Cally, Thank you for taking the time to leave a review. We are so glad to hear you were happy with the communications with our customer service team and the delivery of the item coming a couple of days after getting in touch. Kind Regards, Garden Chic

Posted 8 months ago

“Fast delivery and happy with our gazebo”

Posted 8 months ago

Hi Ali, We are so pleased that you are happy with your order, thank you for taking the time to leave us a review. Kind Regards Garden Chic

Posted 8 months ago

“I was very happy with the shed I brought good price, excellent service and fast delivery I would certainly recommend this company”

Posted 8 months ago

Hello, Thank you for leaving your review. We are very happy you are pleased with the price, the service and the delivery of the item. We hope you enjoy this in the garden for many more summers! Kind Regards Garden Chic

Posted 8 months ago

“Bought a garden furniture cover. Good value, undercutting other sellers. Arrived super quick. Very pleased”

Posted 8 months ago

Hello, Thank you for your review on the furniture cover, we are so happy that you are pleased with this! Kind Regards Garden Chic

Posted 8 months ago

“Product very nice and exactly what we wanted. However, product Assembly was an absolute pain. Took absolutely ages to build the chairs (lining up the holes with the screws) - and there’d be no way you could build the furniture if you lived on your own.”

Posted 8 months ago

Hi Calum, Thank you for your review and feedback. We have sold lots and lots of these sets this year and we have not had any comments like this on assembly so we will take this on board for the future. Kind Regards, Garden Chic

Posted 8 months ago

“Excellent buy, well made shed Delivered within 5 days, very good company to buy from at good price”

Posted 8 months ago

Hi Jan We are very glad to hear you are happy with the order, and the quick delivery that you used our pick a day to arrange. We hope you enjoy the shed in the garden for many years to come!! Kind Regards Garden Chic

Posted 8 months ago

“Ordered a marble parasol base, was surprised they had free delivery on a heavy item like this. Fast delivery, really happy with service, quality is great and best price around. Many thanks.”

Posted 8 months ago

Hi Matthew, Thanks for your review. We are very happy you were pleased with the item, the price and the service received. Kind Regards, Garden Chic

Posted 8 months ago

“The Gazebo is fabulous quality and we are very happy with it. We had a problem where one part was missing from the box, however after ringing up the part was located and delivered by courier tge next day. We’ve had wonderful service and the staff were so polite and helpful”

Posted 8 months ago

Hi Janice, Thank you for your kind review. Our customer service team do always try to have any issues resolved as quickly as possible so we are very pleased this was dealt with efficiently and delivered next day. We hope you enjoy the item for many summers to come!! Kind Regards, Garden Chic

Posted 8 months ago

“Excellent quality product Delivery perfect”

Posted 8 months ago

Hello, Thank you for your review, we are glad you are happy with your order! Kind Regards Garden Chic

Posted 8 months ago

“Great customer service. Shipped the item promptly when I told them I needed it urgently. Item was as expected as well.”

Posted 8 months ago

Hi George, Thank you for taking the time to leave the review regarding the service we provided here. We hope you enjoy the item for many years to come in the garden!! Kind Regards Garden Chic

Posted 8 months ago

“After an absolute nightmare ordering from a competitor, we eded up cancelling and reordering the same from Garden Chic. Easy to order and delivered complete and ahead of time. Lovely product. Oh... and it was £250 cheaper. So very happy all round.”

Posted 8 months ago

Good afternoon, Thank you so much for your kind review. We are so happy you received this ahead of the lead time and that you are happy with the item! Kind Regards Garden Chic

Posted 8 months ago

“Ordered battery on Monday & delivered next day after being let down by Amazon trader. £25 cheaper. Great Service.”

Posted 8 months ago

Hi Bob, Thank you for taking your time to leave this review. We are so pleased that you were happy with the quick delivery and the service provided. Kind Regards, Garden Chic

Posted 8 months ago

“Really disappointed with the swing seat we bought. It has green streaks everywhere and a sticky green substance on quite a few of the slats. GardenChic suggests this is standard and will fade with time - not sure what I should do with the clothes that the substance attaches to - it will not come off easily. I have raised a dispute with PayPal as I fiund this company response quite time wasting and frustrating,”

Posted 8 months ago

Dear Roque, The product you have purchased is made of wood. This is a natural product and will rot unless treated. Your Swing seat has been pressure treated / tanalised at source to protect it against such rot. We state this clearly on the website. This treatment will protect it for upto 25 years. Churnet Valley do not supply any untreated products. Sometimes pressure treatments can result in some green or blue powdery marking in places. This is temporary and will fade in time. Many customers also choose to stain their their wooden items to a colour of their choice. This not only enhances the look but also the protection. Maybe this is an option for you? We have responded to all your queries and offered professional advise as provided by the factory - which yu choose not to accept. We are sorry that you are not happy with your purchase and rmain happy to work with you to get the situation resolved - either directly or via PayPal. Best Regards Garden Chic

Posted 8 months ago

“Ordered a climbing red rose. From purchase to delivery it only took 7 days. The plant is strong and of a good quality, in a decent size pot. Thank you”

Posted 9 months ago

Hi Irene, Thank you for your kind review. We are so happy that you are pleased with your order! Kind Regards, Garden Chic

Posted 9 months ago

“We are absolutely delighted with our summer house. It’s great quality and simple to build with easy to follow instructions. The staff where so helpful and always on hand to answer my questions, we couldn’t be happier.”

Posted 9 months ago

Hi Sarah, Thank you for your kind review. We are so pleased that you are happy with the summerhouse! Kind Regards Garden Chic

Posted 9 months ago

“Having purchased a gas BBQ with lava stones,very misleading,from the description,looks good,but it’s so small and not sturdy at all, just moves about I had to build a plinth to fix it on and screw it down in case it got blown over igniter not working after second time,I have cooked my steaks on it only room for two,sometimes when you bye online,you take a chance,I guess this was made in china ,only positive thing delivered on time,”

Posted 10 months ago

Good morning, Thank you for your review. We can look into this further for you, but we cannot see you have reported anything to us at this stage. Would you be able to email info@gudrum.com please, possibly with some images or a short video and we can look into this our end. Kind Regards Garden Chic

Posted 10 months ago

“Sadly I would avoid this company. Communication is very poor and they appear to just act as sellers for manufacturers, so they take no responsibility for issues. Only have a part of my ordered item and they can’t tell me when or if the rest will be coming anytime soon! Frustrating”

Posted 10 months ago

“I ordered 2 sun loungers on 10/06/23. It’s now 21/06/23 and still not received my order. Contacted garden chic and they don’t know why it hasn’t been delivered.”

Posted 10 months ago

Hi Allison, We are sorry that your order took longer than expected. Sales have been very strong and we have been working very hard to stay on top of things. Our email has had an auto responder on for a couple of weeks asking customers to allow 3-5 working days for a response. You contacted us and asked us for an update on your order, we asked for you to confirm your order details so that we could look into it for you. You sent them through at approx 1pm & then left this review the following morning before we had chance to respond back. Your items were in transit at the time & were delivered the day folowing the review. We hope that they give you many years good service. Best Regards GardenChic

Posted 10 months ago

“Ordered my summer house and they said it would take 4 weeks and it did. I spoke to 2 lads who were very pleasant and helpful in customer services. Delivery driver was great too. Couldn't fault them at all.”

Posted 10 months ago

Brilliant - we are really happy you are pleased. Thanks for taking the time out to leave us a review - it is sincerely appreciated.

Posted 10 months ago

“I have been searching for a while now for a good quality rattan set and found one on Garden Chic that was a lot cheaper than everywhere else. Took the plunge and ordered it but was a bit worried. Rowlinson 8 seater set arrived as promised and it’s perfect! I love it and have had so many compliments. At least £200 cheaper than everywhere else and Garden Chic kept me up to date throughout. Highly recommend”

Posted 10 months ago

Hi Christine, Thank you for taking the time to leave such a positive review of our service and garden furniture set you ordered. We hope you have a great summer to come! Thanks Garden Chic

Posted 10 months ago

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Garden Chic is rated 4.1 based on 545 reviews