Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.78

4.8 Rating 1,487 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,487 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“there is a scratch on the marble table top what do I do”

Helpful Report

Posted 3 years ago

“Product is ok and delivery was quick. However, there was no instructions with the item so it took a while to figure out which screws go where etc and so took time to put together!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write us this review! We're sorry to hear that your instructions were missing and this is not up to our usual standards. If you need any further assistance please do not hesitate to contact our customer service team to answer any questions or queries. Best Wishes, Fusion Living

Posted 3 years ago

“Great product! Although I found the same chair for £63 on a different site!”

Helpful Report

Posted 4 years ago

Hello Ana, thank you for taking the time to leave us a review. We’re very pleased that you think the product is great! We believe our price reflects the quality of our products and we hope that you will be able to see this reflected in your chair. Thank you for shopping with us.

Posted 4 years ago

“My delivery arrived 2 days before the selected requested date, luckily I was there to receive it. I have built one one the chairs which I am disappointed with. One of the fittings on the base of the leg has not been drilled correctly and therefore does not allow the plastic protective cap to be screws in properly - result a wobbly chair!”

Helpful Report

Posted 4 years ago

Hi Kate Thank you for your review and sorry that you have had trouble with one of your chairs. You should have now received contact from us directly to help resolve this for you and we look forward to speaking to you soon. In terms of the delivery, as explained in our email, we did dispatch your chairs on the 6th December for a 9th December delivery as requested, however, what has happened is that DPD are trying to keep on top of deliveries in this busy Christmas period and where possible they attempt to deliver at the weekend as well. If you hadn't have been in, please be assured that they would have come back again on 9th December. We hope that helps and we will speak again soon. Best wishes Fusion Living

Posted 4 years ago

“Chairs arrived and we love the colours and they are very comfortable. They arrived with no instructions tho and the green chair has 3 marks on it that look like grease!! We will be returning this one, hoping the customer service is good and we get a replacement fast! Without the missing instructions and marked seat, I would have given 5 stars.”

Helpful Report

Posted 4 years ago

We're sorry to hear that you've had an issue with your order, we do hope to be able to resolve this issue quickly and promptly. Please could you provide us with your order number and images of the said marked chair so we can look into this. Best Wishes, Fusion Living

Posted 4 years ago

“Chairs are great but delivery was poor. Delivery man was unpleasant and refused to help my wife bring the chairs up a short flight of steps despite her being obviously pregnant!! Apparently he was "too busy". I would review the delivery company that you are using!!”

Helpful Report

Posted 4 years ago

Hi Simon, Thank you so much for taking the time to write us a review! We're so pleased that you love your chairs, however we are sorry to hear that the delivery aspect of your order wasn’t such a great experience. Our free delivery service is to the doorstep of the property which is stated in our delivery terms, however, given the circumstances we do understand your perspective and send our apologies that the driver wasn’t as helpful as we would have liked. Best Wishes, Fusion Living

Posted 4 years ago

“Chair arrived quickly, however one washer was missing and one of the holes in one of the legs wasn't drilled correctly so we can't fit it to the seat.”

Helpful Report

Posted 4 years ago

Thank you Hayley for taking time to write this review. One of our team will be in touch shortly to follow up this review Best Wishes Fusion Living

Posted 4 years ago

“Purchase process was really easy, payment went through straight away, they rang me to book delivery and it was delivered on time. However, mirror was shattered when I opened it, so going through return process right now. Hopefully they will refund me in full”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write a review for us and we are glad everything went well with the order and delivery process, but we are very sorry that your mirrored clock arrived damaged. As you know, we use a specialist courier for delivery of mirrors and fragile items and unfortunately on this occasion the item was damaged in transit. We are glad we have now been able to resolve this for you and hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 4 years ago

“I was kept informed when my chair would be dispatched & delivered. It arrived a little later than the time slot allocated. The chair was well packaded. However my main problem was there were no instruction to put the chair together & it was fiddly to assemble. I seem to be left with 4 smalk screws but not sure where these go?”

Helpful Report

Posted 4 years ago

Good morning Thank you for your Review and we are sorry there weren't any instructions in the box. This has been fed back to our warehouse. Looking at your order it would seem that the four small screws, if they are the black ones, are to screw the metal brackets that go underneath the legs. They aren't essential to use in terms of the strength /durability of the chair but are more decorative. We hope that helps and we will give you a quick call in the week to check you've received this information. Have a great day. Best wishes Fusion Living

Posted 4 years ago

“Bought two chairs. One is perfect. One is broken so I’ve got to send it back. Massively disappointing.”

Helpful Report

Posted 4 years ago

Hi Stephen Thank you for taking the time to write a review for us and we are sorry there was a problem with one of your chairs. We checked and can see that the replacement base was delivered to you last Friday and so hopefully that is now all resolved for you. Best wishes Fusion Living

Posted 4 years ago

“I did receive a very polite email to inform me that the chair which was advertised was not available until May. I had already paid, and thought it reasonable to ask for a discount. This was declined.”

Helpful Report

Posted 7 years ago

Thank you for your great Review Fay. We hope to welcome you to Fusion Living again in the future.

Posted 6 years ago

“Quick response by email. Slow delivery. Still waiting on my order.”

Helpful Report

Posted 7 years ago

Hi Lisa Thank you for taking the time to write a Review for us. We are sorry that the delivery of your chair took a little longer that usual. This has been fed back to the team. We hope that you are happy with your chair and thank you for shopping with us. Best wishes Fusion Living

Posted 7 years ago

“I have not had delivery yet !”

Helpful Report

Posted 7 years ago

Hi Richard Thank you for your Review. The email you would have received would have been to review our customer service as opposed to the product, which would be emailed to you once you had received your chairs. We note that you chairs were delivered on Monday 16th May, so hopefully all is well and good. Sorry for any confusion caused. Best wishes Fusion Living.

Posted 7 years ago

“Order went thru fine , just waiting on delivery.!”

Helpful Report

Posted 8 years ago

Hi Anne Thank you for taking the time to write a Review for us. Hopefully you will have received an email earlier today to confirm that your table has been dispatched and is on its way to you. Kind regards Fusion Living

Posted 7 years ago

“Our chest of drawers (shabby chic cream painted chest of drawers - £189) arrived today. We were expecting minimal assembly as it states...'most of our furniture arrives fully assembled, however, some of our pieces may require the very minimum of assembly'...our chest of drawers came flat pack and it had to be build piece by piece. The product looks very nice and we are happy with it but we were expecting better quality and it to be a bit heavier due to the price. We also weren't given enough grip screws for the drawer handles, we had extra pieces in the house, different to what we really needed but it worked. We were also told the delivery people would be in touch to arrange delivery but they weren't and simply turned up. We are happy with the size and look of the piece.”

Helpful Report

Posted 8 years ago

Hi Caroline Thank you for taking the time to write a Review for us and provide feedback. We do appreciate it and it is important feedback for us and the team. We are sorry that your chest of drawers took more assembly than you expected and that there weren't enough screw grips. Indeed the delivery should absolutely have been booked in with you before any delivery was attempted and so this has been followed up with our couriers as thankfully you were in to receive it. We are glad to hear that overall you are happy and hope that we can welcome you to Fusion Living again in the future. Best wishes Fusion Living

Posted 8 years ago

“Not received the item yet so a little premature to be asking for a review!”

Helpful Report

Posted 8 years ago

Thank you for your Review Ken. Apologies for the confusion, this Review request related to the customer service you had received e.g. if you had contacted the team via 'phone or email rather than a Review of the product. We believe you have now received your lamp and hope that you like it.

Posted 8 years ago

“have not received it yet.”

Helpful Report

Posted 8 years ago

Hi Jenny Thanks for taking the time to write your review. Your clock is scheduled for dispatch this afternoon and will be delivered tomorrow 28th July. Regarding the email you received asking you to review our Customer Service, this is related to your experience dealing with Fusion Living whilst placing your order e.g. if you had to call or email and the level of service you received. Therefore, this email does often arrive before your items have actually been received, so apologies for any confusion caused. Once you have received your clock, you will then receive an email a week or so later asking you to review the actual product. We hope that is ok. Best wishes Fusion Living

Posted 8 years ago

“Table arrived with no washers & a dented base. Delivery driver left table out on the busy road & would not carry it inside.”

Helpful Report

Posted 9 years ago

Hi Hannah Thank you for your Review. We are sorry to hear that the table arrived with no washers and a dented base. We will make contact directly with you to discuss getting this replaced for you and also about how the delivery took place. The driver should always obtain a signature before handing the goods over, so nothing should every be left outside. Hopefully you will also have seen in the product information that we advise that this table is delivered on a pallet and that the delivery driver will deliver to your doorstep only. This is due to insurance purposes in that the drivers are not ensured to manoeuvre goods directly into the property. We will make contact directly to discuss further with you. We hope this helps. Best wishes The Fusion Living Team

Posted 9 years ago

Fusion Living is rated 4.8 based on 1,487 reviews