Freethought Internet Reviews

Name: Freethought Internet
Address: Unit 5, Oak HouseWitham ParkWaterside SouthLincoln, Lincoln
Rating: 4.98

5.0 Rating 182 Reviews

100 %

of reviewers recommend Freethought Internet

Company Reviews

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5.0

Based on 182 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Freethought Internet:

Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

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Anonymous

Anonymous // 01/01/2019

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“Freethought Internet are a fantastic company that really care about their customers. Their support service is second to none, with a very fast turnaround. It's the next best thing to having your own in-house tech team! If you're looking for great service, reasonable prices and a company to support your growing needs, then look no further! Thank you Freethought!”

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It means the world to hear that you feel how much we care about you! We want all our customers to feel valued and loved, glad we're able to get that across and exceed all your expectations for support ❤️

“Very prompt response to a request for assistance.”

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“The response to support tickets is second to none, and the advice given is always simple to follow, for a non-techy like me!”

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Second to none is exactly the position we're looking for! Thanks so much for sharing 😀 🥇

“We originally found Freethought when looking for an ethical hosting service online. The more we looked into it, the more it seemed that Freethought was really putting their ecological and social responsibility to the forefront, something integral to our business and the supply chains we use. One we realized that they were also a domain registrar, we signed up immediately. Throughout the process of selecting a package, migrating our site, and making the changes we needed in the first few days after the move, the staff at Freethought have been exceedingly helpful. They are prompt in responding to emails, and the person you talk to via chat actually has the knowledge and authority to make changes on your account while you chat with them, a definite treat compared to some of the larger companies where support is clearly an entry-level office worker with a script. It meant I was able to get clear answers about technical issues and also get resolutions to those issues in real time with very little delay. All in all, we're extremely happy we made the switch to Freethought and will definitely recommend them to any organizations or people we know looking for good service and to ensure that they're supporting ethical businesses.”

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That's amazing to hear! Our ethics is really important to us, and our environmental responsibility is equally important, it's really heart warming to hear how we have that in common and it prompted you to move over to us 😀 Thanks for the great detailed review, really appreciate you taking the time to share your experience for others to see ❤️

“If you're looking for managed hosting in the UK for your personal websites or small business, this is the provider you want. No fancy marketing gimmicks or any of the other typical industry tricks; just reliable service with fast and friendly support. The people behind Freethought clearly know what they're doing which unfortunately often isn't the case with other hosting providers. Freethought are excellent, I would 100% recommend them.”

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Tricks and marketing gimmicks just isn't how we operate 🙂 Honesty, amazing service, these are what matter to us, I'm so pleased that comes across and you rate us so highly! Thanks for the great review.

“I knew very little about Freethought before I signed up but compared to BT who I had hosting with before they’ve been amazing. I’m not thick, but some of the things involved are a bit confusing. Freethought got me set up very quickly and then just recently I had to ask a question and I was surprised with the speed of the response. Then I had to ask another question and I got a response at ten PM on a Saturday night. Not part of the service but Kieran was at home and answered straight away! I’m very pleased with the service. I’d recommend them without any question! Paul Johnson”

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“Best customer service I have ever received from any other company. Customer Care & Customer Service seems like priority number 1. Have recommended to several people and will continue doing so. 5 STAR SERVICE!”

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Huzzah! Number 1 position again, we're so so so happy to hear how good you think our support and care is 😀 Thanks for the various referrals! Check our affiliate scheme if you'd like to be rewarded for your referrals.

“Always very supportive and helpful!!!”

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“Fantastic service all round. Extremely knowledgable. Amazing customer service. Great value for money. Cannot recommend highly enough.”

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“We have been clients of Freethought for a while now and the help we receive has never faltered. Exceptional service from the guys who go above and beyond to solve any issues. Their knowledge and response time is what sets them apart; always available to help whatever the issue. Would have no hesitation in recommending Freethought to anyone who needs their expertise”

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“Been running one website on the Copper hosting for almost a year and have just added another this month. I've only had to ask for help a few times but have always been surprised by the speed of the response by the support team. The site always feels very responsive with multiple mysql queries seemingly not slowing things down at all. Very happy with the service and would gladly recomment it.”

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“I have never come across any organisation that has been so friendly and so willing to help with minor detail as I have when going through the process of transferring to Freethought. I was recommended it by a friend only yesterday and by today the whole process is virtually completed. Nothing seems too much trouble for them - and of course a bonus is their pricing structure, whereby I shall be paying under 40% of what I was paying my previous web hoster.”

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Cheaper and better! What more could we hope to achieve for you!? It's so great to hear we've been able to help you out even with the little things. The way we see it the little things are the most annoying things, especially when moving websites between providers. Thanks for the great review! 🙂

“sent in a ticket at 7pm and had problem solved within an hour - impressed”

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It's against company policy for our team to have social lives 😂 So so pleased we could help you so promptly even out of our usual office hours.

“Whenever I have a technical problem I raise an enquiry via email or incredibly I can also call them on the phone and my queries are answered quickly and effectively. I find them very helpful and willing to explain in plain language what is my problem and how to solve it. Thank you Freethought”

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“Amazing service throughout the 5-6 years i have been with them. Edward on the customer service section is excellent with super fast response to any problems. Friendly, fast and efficient!!”

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Thanks for the great review Shafi, it's so great to hear how pleased you are with the service we provide you 😀

“What more can I say! Again they have helped me solve a problem! This time with a new email account that I set up on a client's website that I hosted with Freethought. Turned out that it was nothing at all wrong with the website email account, but was due to the Outlook email software I was using to access the IMAP email account with. Once again the Freethought technical support was there to help me solve the problem, with very rapid responses and research into Outlook issues with IMAP email accounts. They went that extra mile and didn't just wash their hands of the problem, like so many others would have done! If you are just starting out on the road to a new website and email server, then I really would suggest that you look no further than hosting it with Freethought! And for all who are concerned about the environment, Freethought has an exemplary environmental and ethical policy!”

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It's so great to hear how pleased you are that we were able to go that extra mile to get you up and running with your client. Thanks for the really kind words 👍

“Always quick to sort out any problems, knowledgeable, patient clear response.”

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“Freethought have some big clients, and I'm not one of them. But whenever I ask them a question they get right back to me, often sort the thing out themselves, and basically treat me like I'm some big important customer. It's fantastic. Real human company, top-notch expertise. Not easy to find in today's market!”

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It's so gratifying to know you feel so positively about the service we give, to us every customer is a big customer and we love them all equally! ❤️

“Great service for my web hosting account. I was recommended by a friend who runs a web design company. He set up my site and then handed it over to me. I had a small problem and in sorting that out the person at Freethought asked me what kind of package I had and then told me I didn't need it and could get a cheaper one! Then a couple of years later, my Wordpress installation became a bit unstable – the support person at Freethought sorted everything out for me – and he did it within a few hours. So they offer a great service backed by friendly, helpful, responsive support. What's not to like?”

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It's really great to hear that not only were we able to provide you with outstanding support, we were able to save you some money as well 🙂 We're not here to rip you off, we want to make sure you're only paying for what you need not some over the top product and waste your hard earned cash! Thanks for the great review 👍

“Having recently transferred my hosted wordpress site and email service from another provider to Freethought Internet, I cannot recommend them highly enough I consider myself fairly tech savvy, but moving a business domain to a new server is a stressful business fraught with potential pitfalls. The transfer process was smooth, and the technical support to help sort out the minor niggles was superb. On the day of transfer, Edward was there at 10:00pm to make the new site live, and still available at 7:00 the next morning to sort out an ssl issue. Fantastic service. If you are looking for a web hosting company that know how to look after their customers then look no further.”

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It's great to hear that your migration went so smoothly and Edward was able to look after you so well, we know all too well how stressful it can be so we go out of our way to make it as pain free as possible, really great to hear we were able to impress you ☺️

Freethought Internet is rated 5.0 based on 182 reviews