Freethought Internet Reviews

Name: Freethought Internet
Address: Unit 5, Oak HouseWitham ParkWaterside SouthLincoln, Lincoln
Rating: 4.98

5.0 Rating 182 Reviews

100 %

of reviewers recommend Freethought Internet

Company Reviews

Metrics

Info

5.0

Based on 182 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Freethought Internet:

Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

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Anonymous

Anonymous // 01/01/2019

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“The technical support I received from Freethought was swift, reassuring and professional. In short, an excellent service! I would highly recommend them.”

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“fantastic service we wouldn't use anyone else. professional, responsive, excellent”

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“Freethought are exceptionally knowledgeable, their answers to enquiries is fantastic and they respond very quickly. They took care of my domain name transfer from my previous domain name registrar for me, so that I had a smooth transition from using my previous domain name registrar's DNS to using Freethought's, without any downtime. I've now renewed my domain with Freethought at exceptionally low prices, compared to what I was paying previously, whilst being carbon neutral and ethical. I would not hesitate to recommend them and I shall be doing just that.”

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“Quick and efficient replies to enquiries with a friendly email 'voice'.”

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“If there was an excellent rating I'd have chosen that. Kieran and Edward have been fantastic in sorting the migration from my previous hosting company. They handled everything from copying over the multiple websites through to all the email accounts. I can't praise them enough. Thanks guys”

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“Freethought were brilliant and helped this company very quickly out of a major problem with our domain and emails - I would highly recommend using them/joining them. Jane Dodson”

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“Kieran was quick to respond, answered all my questions and offered useful advice. Great service thanks.”

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“Super helpful and knowledgeable staff. Truly excellent service.”

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“Freethought Internet is indeed a most reliable web hosting service provider. Freethought's services and control panels are fully-configured, fully-functional, and completely flawless. The support team is indeed keen to meet the expectations and satisfaction of the clients. Behind such good services, I believe, there must be a great leadership team with a great vision that is making it possible. Freethought Internet has my best wishes. You are doing good work -- please keep it that way.”

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“Great support! Love FreeThought.uk”

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“Around four years ago I was webmaster for a local sporting club, current costs were rising and I was looking to reduce costs, but maintain service. A friend recommended Freethought. Getting set up was not too much of a hassle, any queries on procedure were answered promptly and clearly. My next approach was for an individual domain to use for email, so that switching ISP's did not involve visiting numerous sites to update communication preferences. Straightforward process again. Since then there have been occasional problems, usually caused when I have changed ISP! Their ticket system works superbly, and I have found their response times to be excellent. I am an "experienced hobbyist" but no technical guru. Their approach to me has been friendly and their explanations straightforward and clear. Costs in this field are a swings and roundabouts system, I have found that looking at the total cost involved Freethought would take a lot of beating. There is a scale attached to this review asking How likely is it I would recommend - no question - I have already.”

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“Ed and the team were very helpful, patient and got back to me with useful tips on future work on my website, so a big thank you.”

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“I cannot praise Freethought support services highly enough. I know very little about setting up and managing a website and they have talked me through a number of problems very promptly and always on the same day. A truly excellent service.”

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“Fantastic service, even with quite bizarre requests. Friendly and knowledgeable service.”

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So glad you're pleased with the service, keep the support requests coming, the more interesting the better, we love a challenge! 😀

“Tech support very helpful and had responded to and solved a 'low' priority call very quickly, even on a Sunday.”

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There's no such thing as low priority, we know it's often the little requests that can derail an entire project waiting for that little piece of information or support. So glad you're enjoying the service!

“Genuinely surprised at the customer service and technical support from FreeThought - With other hosting providers, I usually have to wait a day or so for a response, and typically trying to close-down my support ticket at the earliest opportunity. FreeThought seem to actually care about the problem at hand and have replied in MINUTES. Keep up the good work!”

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“Having always worked for a company with it's own internal 'IT' support (for domain names / email addresses / web site creations etc), then I found it a daunting prospect to work alone and try to understand and set up all of these things for myself. I am a novice! Freethought Internet were recommended to me and the whole experience has been seamless. Very helpful, over the phone and by email response (which was answered within 5 minutes) taking me through things step by step. Rapid response to any questions, so supportive, very professional and inexpensive. The servers they use are sending and receiving mail more quickly than I have ever experienced. If you are looking for support I totally recommend them. If you are Lincoln based.....this is the ONLY place you should go!”

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It's so nice to hear how we've been able to make your experience such a positive one! And even more so to hear that our service is exceeding your expectations. Great to have you as a customer, thank you for the great write up!

“Entirely based in the UK, prompt, polite & professional, including by telephone, why aren't all providers like Freethought Internet!”

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What can we say? We've set the bar pretty high, not everyone can meet the same standard we set 😉 So pleased that you are happy with the service!

“Prompt and effective support. A good contrast to many, many so called support services around the web. Thank you.”

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Literally nothing is more important to us than the quality of the service, great to hear our efforts are paying off and you're enjoying the service 🙂

“We've been with Freethought since they took over TDMWeb in 2015. Freethought's hosting has been fast and reliable with A1 tech support when we've needed it. Recommended without reservation.”

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That is great to hear! So glad we've been able to provide such great support after we acquired your old provider 👍

Freethought Internet is rated 5.0 based on 182 reviews