Freethought Internet Reviews

4.96 Rating 74 Reviews
100% of reviewers recommend Freethought Internet

About Freethought Internet: Freethought Internet is a UK internet service provider offering a range of web hosting, virtual and physical servers, co-location and connectivity.

Visit Website
Are you a business owner?
See Business Solutions
Matt Lockwood
Verified Buyer
"I've been using Freethought for over a year now, and have a number of client accounts with them. Their client area is very easy to navigate and use, and their technical service is excellent. They are usually super responsive and will walk you through technically challenging fixes. Their prices are also very good. I'm very happy with the service I've received and will continue to work with them for future hosting projects."
Helpful Report
Visit Website
Lynne Kersh
Verified Buyer
"Without exception, Freethought always gets back to me immediately, explains what I need clearly and in terminology even I can understand, they keep me informed of their progress and practically hold my hand throughout. What else can you ask for?"
Helpful Report
Anthony Welsh
Verified Buyer
"Any time i have an issue or query concerning hosting or my own websites Freethought are on hand to help resolve even on a weekend when updating my sites with offers/products for the week is critical! I have 100% confidence in this great group of people and would recommend to everyone!"
Helpful Report
Lew Wasserstein
Verified Buyer
"Our site was hacked just before Christmas. Freethought's support over the festive season was simply amazing in helping us get it cleaned and running again. Thanks particularly to Edward who provided such prompt, competent and helpful support. His emails were always clear and articulate and his work ethic something to be proud of. The excellent backup facilities and support Freethought provide were also fundamental in getting the site back."
Helpful Report
M Champion
Verified Buyer
"Freethought – Reliable, helpful customer service and fair pricing. What’s not to like? Before Freethought (shudder) I hosted with a US company. They liked to charge me extra to subsidise their new customers, but I didn’t like this feature very much. I thought I was stuck with them as UK prices were just so unreasonable, but a friend of a friend recommended Freethought and for the first time, I saw an affordable alternative. I wasn’t expecting much when I joined in 2014, but I have been pleasantly surprised. I’ve rarely seen any downtime, and all scheduled upgrades or maintenance are listed in advance on their status page. On one occasion something did go wrong (such is life!), but they dealt with it very quickly. Their customer service is extraordinarily good. I’ve not experienced anything quite like it. For example, I wanted to load an operating system on my VPS that they currently couldn’t offer from template. They did me a custom install from ISO! Perhaps this is common place in the industry these days I don’t know, but surely not at the price I pay. I initially signed up for a month (as you can do that without paying 3 times the price!). Three years on, I pay a year at a time to save a few sovs (with two months free). I felt cheated with my old host, not with Freethought though as besides getting good value for money, I pay exactly the same amount as everyone else on my package. I hope I’m not jinxing it by saying Freethought haven’t put their prices up once in my three years with them, but even if they do, it won’t be just because it’s April again. If you are considering a new host, you could do a lot worst while paying a lot more. From my experience with Freethought, I can only recommend you give them a try."
Helpful Report
Tim Wakeling
Verified Buyer
"Whenever I have had a question, both before and after purchasing, I got detailed and personal responses, and those at Freethought have always seemed genuine and out to do the best for their customers. The site is really nice and modern too, and thoughtfully designed. As for the technical side, the virtual server I have with them is running beautifully, fast, and at a reasonable price. Can't say fairer than that!"
Helpful Report
David Jeffries
Verified Buyer
"Great Service, prompt support, highly recommended"
Helpful Report
Peter James
Verified Buyer
"Freethought Internet is better than you can hope for. A small company run by a few hard working, nice, friendly and helpful people. SO HAPPY we have found them (albeit through a recommendation!!). Their services have speeded up our websites no end. Another corporation to take off our payroll, replaced by humans. Phew!!"
Helpful Report
Jonny Carpenter
Verified Buyer
"The guys at Freethought are experts in their field. I never have to feel worried about our server as its in the best hands. If support is ever required then the response time is often immediate. Highly recommended!"
Helpful Report
"I've been using Freethought Internet for a couple of years now. Their service & support has always been above and beyond what I could have expected. The process of setting up an account with them was quick and painless. Pricing was less than I expected and the support is faultless. Recently when setting up a new service(very late on a Friday) when the process between PayPal and Freethought was down, Edward very quickly manually approved the service so I could continue restoring service to my new customer."
Helpful Report
Rob Radcliffe
Verified Buyer
"This company helped me get set up with a reseller account which was very good value, and there have been very few issues or downtime with the hosting. When there have been any problems, the response is always lightning fast and things get sorted out quickly. Customer service is an important feature and Freethought are second to none in this record. Would have given 6 Stars for Excellent if I could!"
Helpful Report
Don Dougall
Verified Buyer
"Everything that I want. Fast response, personal contact, reliable, competitive prices. Technical explanations sometimes assume more knowledge than I have."
Helpful Report
Richard Mulholland
Verified Buyer
"Good technical, speedy help with high online time at affordable pricing."
Helpful Report
Stuart Clennett
Verified Buyer
"The prices are very reasonable for web hosting and the support guys are second to none. I've had a few issues that weren't Freethoughts' fault and they've always gone the extra mile to help resolve the issue. The website transfer service went without a hitch & saved me hours of work. Very highly recommended."
Helpful Report
Tony Crockford
Verified Buyer
"Good all round value for money and attentive customer service when needed."
Helpful Report
Stuart Elliott
Verified Buyer
"Excellent service and support, and great value for money, can't recommend them enough!"
Helpful Report
Giulio Moscaritolo
Verified Buyer
"great support!"
Helpful Report
Stuart Athay
Verified Buyer
"Freethought are a cost-effective and helpful company that deal directly with there customers. Highly knowledgable & based in the UK...it makes a change to have a genuinely customer centric company."
Helpful Report
Here at Freethought we like to focus on direct communications between us and our customers. Glad that we were able to be of help to you!
Gary Hutchinson
Verified Buyer
"I am a novice web designer that owns a successful website. I'm not one for getting in to the technical side of things, I need my hosting company to do that. I was with Bluehost, the supposed market leaders for Wordpress integration. Rubbish, might site became slow and glitchy, it eventually collapsed when I placed the WooCommerce plugin on there. I needed new hosting quickly, my site is my livelihood and I couldn't face down town, not during transition nor on going. Freethought were recommended to me by a friend and after a brief conversation I was convinced that they were the company for me. The transition was as smooth as one can be and all the way through they put up with my inane questions, constant emails and borderline paranoia. They got my site up and running quickly, and I've sine got the plugins working that I wanted with no fuss. The future for my site is very rosy, I'll hit 100k views for this month, initially my growth figure for December. My various writing projects will begin to fund me full-time as a freelance writer, and all this is possible because of Freethought Internet. 5* doesn't seem enough, but is as many as I can give. Thank you."
Helpful Report
Thanks so much for the really great review! We are so pleased we were able to rescue you from your previous host and migrate you over to Freethought. We're even more pleased than it's working well for you, we can't wait to continue to support the growth of your website and business!
So glad that we were able to meet yours and your websites needs! Happy to be of help to you. The best of luck for your websites success!
Emma Bennett
Verified Buyer
"Brilliant support, quick response, solved my queries efficiently and gave advice that was right for me and my organisation (not just trying to sell me add ons!) Thank you."
Helpful Report
Glad we were able to give you such great support! Thanks for the positive review!
Glad that we were able to help you quickly and efficiently!
Freethought Internet is rated 4.96 based on 74 reviews