Freethought Internet Reviews

4.98 Rating 157 Reviews
100 %
of reviewers recommend Freethought Internet
Merchant Metrics
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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About Freethought Internet:

Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

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Anonymous
Anonymous  // 01/01/2019
Brilliant customer service — going above and beyond to help with moving my hosting over to Freethought. And their ethical policy should leave the big hosting companies feeling ashamed!
This is a truly excellent company.

Support is always prompt, expert and effective. Even small issues, not necessarily Freethought's responsibility, are handled or advised on.

I have placed several sites with Freethought, one (a Camera Club) was hacked over Christmas a few years ago and the support from Edward was just remarkable. Edward helped greatly over the holiday period and got us up and running - and free from the hackers.
I am only a very basic and small business user, but nevertheless, quick access to emails and resolution / support with any problems are paramount.
The servers used by Freethought are rapid and stable. From my start up, Freethought guided me and created for me 5 x business email addresses and a domain / website address.
They are on the end of a phone if you need them and the cost for this service (set up & monthly costs) is more minimal than I would have thought possible!
I am currently renewing with them after a trouble-free year and would urge any UK company to consider them as a provider.
**If you are in Lincoln....I cannot think of a reason why you would look any further that Freethought Internet. They are a 'real' / contactable company....not some virtual office with only an on-line presence.
Please take a look at them!
These guys offer a great service, I highly recommend them.
Immediate and first-class response to queries and requests for help.
Enthusiastic, technically proficient and willing to help.
Happy to help get website files up onto the Freethought servers, assist with security and general support.
Highly recommended – top class.
Been a client for years and have always been very impressed with their professionalism and response times. Nothing is ever too much and they are very patient. Excellent value for money. You will never get this great service from Go Daddy or Squarespace, 121 etc etc. Keep supporting your independents.
I have been using Freethought Internet for many years now, wouldn't consider using anyone else, they are by far one of the best hosts out there. Developers need good support and they are excellent at that and their pricing is also excellent.
I have been a customer of Freethought for around 5 years now and have always been very happy , I am not tech savvy at all so is very handy that they explain everything clearly and are always willing to help and recommend whats best for me and not take advantage. Their communication is to a high standard and always reply swiftly . Thank you all very much :)
If before I thought Freethought looked like and amazing ethical web host, now I am sure.
Their website is lit and the prices super convenient.
Moreover, I recently had to contact support and the customer service was impressive.
Special mention to Edward Dore, my personal hero.
High quality service. Very helpful, kind, and responsive team.
dealt with some of the "big names" and freethought beats them easily for customer service. you get through to a real person much quicker and in my case, they knew what they were doing and solved the problem (domain transfer) very quickly. As i said, gave the big boys a go first and waited 3 days to be told they couldn't do it.
We migrated our DNS services across to Freethought a year or so back, after changing our ISP. The migration process was painless thanks to the assistance offered by Edward and Kieran, who offered to import everything for us ahead of the changeover.

I've since had the need to purchase additional domain and certificates, and in each case the process has been swift and trouble free. Emails and queries are always answered promptly with clear advice given, nothing is too much trouble.

Excellent service across the board, and highly recommended.
Have just opened an account with Freethought and so far the service has been excellent. Great to be able to just pick up the phone and speak to a real person and get everything sorted out quickly and easily.

As well as doing standard services like migrating websites - which they did extremely promptly - they also fixed other details for me (e.g., DNS records for a different email provider I have) and made sure everything was just right.

Obviously I haven't been with Freethought long yet, but in terms of moving hosts and domains and getting everything set up with minimum fuss, I would highly recommend them.

Oh yeah - and their pricing is really good - very reasonable and straightforward - with options of cPanel or Plesk and things like free Let's Encrypt support included.

So far, I would highly recommend them.
I hit a few snags trying to move my site to Freethought. My bad. Contacted support and they couldn't have been more helpful. Quick responses and very patient :)
Freethought are very helpful and have wonderful customer support. I’ve only had a couple of issues since I started using their services and they have been remarkably quick to respond on both occasions. Mostly, their service is rock solid.
The technical support I received from Freethought was swift, reassuring and professional. In short, an excellent service! I would highly recommend them.
fantastic service we wouldn't use anyone else. professional, responsive, excellent
Freethought are exceptionally knowledgeable, their answers to enquiries is fantastic and they respond very quickly. They took care of my domain name transfer from my previous domain name registrar for me, so that I had a smooth transition from using my previous domain name registrar's DNS to using Freethought's, without any downtime. I've now renewed my domain with Freethought at exceptionally low prices, compared to what I was paying previously, whilst being carbon neutral and ethical. I would not hesitate to recommend them and I shall be doing just that.
Quick and efficient replies to enquiries with a friendly email 'voice'.
If there was an excellent rating I'd have chosen that. Kieran and Edward have been fantastic in sorting the migration from my previous hosting company. They handled everything from copying over the multiple websites through to all the email accounts. I can't praise them enough. Thanks guys
Freethought Internet is rated 4.98 based on 157 reviews