Free Car Check Reviews

Name: Free Car Check
Address: The Carriage House, Mill Street, Maidstone, Kent
Rating: 4.80

4.8 Rating 1,150 Reviews

96 %

of reviewers recommend Free Car Check

4.8

Based on 1,150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Free Car Check:

Free HPI-style vehicle checks for any UK vehicle. Upgrade to a Premium vehicle check for £9.95, the cheapest price anywhere.

Visit Website

Email:

info@freecarcheck.co.uk

Location:

The Carriage House, Mill Street, Maidstone
Kent
ME15 6YE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car check never arrived, no replies to emails, had to claim money back via PayPal.”

Helpful Report

“Had a Premium report done, sent two emails to customer service with a simple Query. Ignored both times, would never use this company again”

Helpful Report

“Paid £9.95 and no report and number to contact doesn’t exist now”

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“Paid to get premium report, , money taken quickly enough but no report came through and no response to all the emails sent.”

Helpful Report

Thank you for your feedback, Neil! We truly appreciate you taking the time to let us know about your experience. I can see that the order has been automatically refunded and should be back in your bank account within 3 days.

“Have now sent two emails stating that I paid for a check that wasn't recieved Had to go with another company and paid someone else. No response from them,very frustrating paying for a service you don't actually receive.”

Helpful Report

Robert, thank you so much for taking the time to let us know about your experience with Free Car Check. We apologize that you paid for a check that hasn't been sent, had to pay someone else to get the service, and haven't received any response from us. We do value your opinion and we would like to make things right. Please contact me on helen@freecarcheck.co.uk

“Waste of money. The car report was not up to date.”

Helpful Report

Thank you so much, Laura, for your feedback on Free Car Check. We really appreciate you taking the time to let us know about your experience. We apologize that your car report was not up to date and that you felt it was a waste of money. How can we improve upon this service to make sure you have a better experience the next time? It's unfortunate you lost the PayPal dispute.

“Unable to retrieve the report when U wished to read it a second time. Poor”

Helpful Report

“I paid for a premium car check report and didn't receive it, the page also wouldn't load. Free Car check then sends a review email as if I could review a service I paid for but still haven't received, very cheeky of them. I then emailed the provided address and still haven't heard back from them. I don't have access to the report and never have. I would still like the product I paid for. Sadly I can't leave a good review if I haven't received the product. I have searched if free car Check is a scam, which it isn't but I am still hopeful I will receive the product. Otherwise I will be going to trading standards.”

Helpful Report

“Price is a bit much coz everytime you have sp[end a tenner to get the report. Imagine having to get this report for 10s of vehicles because 99% people selling the cars are cons.”

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“I have paid for premium check, but never arrived. I have sent email about it, never answered.”

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Hi Cristian, Can you please contct us on info@freecarcheck.co.uk as we have no record of you contacting us so far. We would like to resolve this issue for you.

“Its not free as advertised”

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“I'm afraid that you stated that the vehicle that I checked was finance free, it wasn't, the loan company is actively looking for vehicle”

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Hi Gary, I am sorry to read this. Unfortunately we have no control over the data, we only pass on the information provided to us. In this instance it looks like the vehicle is still showing as finance free on our side.

“Wouldn't it have nice to have actually received the report and for car check to respond to my emails? Avoid this site at all costs. Total waste of £9.99 The link didn't load and not one email has been responded to. Rip off....”

Helpful Report

Hi Debra I am so sorry about this, for some reason your order did not fully process on our side. I have issued you with a full refund.

“They got the number of previous owners wrong. What else did they get wrong???”

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Author didn't leave any comments.

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“ITS FREE BUT YOU NEED TO PAY £9.95”

Helpful Report

Hi, Unfortunately we are charged money to access the finance check part so aren't able to provide it for free, as much as we'd like to.

“Very easy to use but sadly did not offer more in depth searches about damage etc. I had to pay another site for this.”