FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

support@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall Free Agent is good but there are improvements to be made in the invoicing templates. There is a large gap of white paper on the invoice and some of the important information such as company details, vat no and company registration are in different places so looks messy. The project section which I thought would be really useful is not very user friendly when it comes to adding late bills and additional expenses. I haven't found the information on the help sheets very helpful on the project section.”

Helpful Report

Posted 6 years ago

Hi Liz, I've passed your review onto the team and one of our Senior Product Designers would be happy to help you out. If you drop us an email at support@freeagent.com then he'll pick it up and get back to you. Thanks.

Posted 6 years ago

“I do Work for Agents So could do with Belling address and Job address might be good to put Job address in the New Projects section and on the invoice”

Helpful Report

Posted 6 years ago

Hi Steve, Thanks for sharing your feedback, we really appreciate it. I've passed your requests along to our Product Team to review. If you have anything else you'd like to share, please feel free to contact us anytime at support@freeagent.com. All the best, The FreeAgent Team

Posted 6 years ago

“FreeAgent is fairly easy to use. Is disappointing though that the tax filing doesn't work for Partnerships and we've learned this only after creating the account under a Partnership plan. Hope they'll do that soon. :(”

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Posted 6 years ago

“Looking for a way forward to MTD from QB Desktop - dissappointed as there are no delivery address options, nor way to print DN's. I think general inability to print will be downfall of me adopting this software.”

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Posted 7 years ago

“The programme is easy to use and understand and well laid out The major problem I have is if you need to enter different VAT rates on the same sales invoice, you need to enter two invoices for each VAT rate. The same occurs with bills received. Reverse charge for VAT for service bills from outside EU/UK is not catered for and they have to be entered as EU services to ensure that the VAT is accounted for correctly. If these issues are addressed it would be the best package for my service company.”

Helpful Report

Posted 7 years ago

Hi there, we appreciate you taking the time to share your feedback! It is possible to add multiple line items with different VAT rates on invoices, however, it depends on what rates you want as the rates we currently support are 0, 5 and 20. You aren't currently able to mix in Exempt or Out of Scope. However, we're in the process of adding Exempt as a rate, so that'll be possible soon! We are also aware of other improvements we can make and are working to implement those in the near future. In the meantime, if you have any additional feedback for us, we're always eager to hear from our customers: support@freeagent.com. Thanks! The FreeAgent Team

Posted 7 years ago

“Huge Negative which sways my total score - Won’t link to my hsbc business account so it’s awful at moment as I have to load my bank transactions manually. One day this will work no doubt but it’s miserable at the moment Positive - repeat invoices take seconds once setup - fab! You can record your time on the work, which is brilliant as you don’t need another time recording system But why do no accounts systems allow you to monitor and predict cash flow unless it’s a looming invoice or a repeat invoice”

Helpful Report

Posted 7 years ago

Hi Simon, We're really sorry the HSBC bank feeds aren't working at the moment. Our incident page (https://freeagent.statuspage.io/incidents/nxdv4qhcfzcn) provides more detail and context on the issue. Please rest assured that we’re on the case and doing everything we can to resolve it as soon as possible. We appreciate your patience! The FreeAgent Team

Posted 7 years ago

“Response helped me resolve my query but it wast the "clever" solution I had hoped for. More of a manual edit.”

Helpful Report

Posted 7 years ago

Hi there, We appreciate you sharing your review of FreeAgent. We're always working hard to improve our customers' experience, so if there's any additional feedback you'd like to give us, please let us know! The FreeAgent Team

Posted 7 years ago

“Freeagent meets our company needs at a price that works for us.”

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Posted 7 years ago

“It works well, but updating or changing information on the Freeagent App is very limited...you can't even click when an Invoice has been paid... it could do with lots more basic editing features.. The biggest thing that annoys me is the 3rd Party bank feed link, which always seems to have issues and I loose accounting data periods that then have to be manually input! I'm an HSBC customer....”

Helpful Report

Posted 7 years ago

Hi Wayne, Thanks for taking the time to share your review, we really appreciate it. We've also shared your feedback and suggestions with our Product Team to review. We appreciate your frustration with bank feeds, and please rest assured that the team is working to improve that experience for our customers. If there's anything else we can do to help, please let us know! Thanks again, The FreeAgent Team

Posted 7 years ago

“The best thing about Freeagent is the tax return and the simple interface. The integrations and API could be a lot better to allow more automation with other apps and processes - opening this up for many more triggers and actions for tools such as Zapier would massively increase my satisfaction with the product. Also on the app, specific functionality and improvement to the UI when sending invoices would help as I am never sure if when I send an invoice in the future has sent or scheduled. I'd really like to be able to link expenses and hours to invoices on the app. I'd also like a better way of linking photos of receipt items that take sometimes up to 5 days to show on the bank statement Being able to forward invoices to Freeagent to be scheduled to pay would be really helpful. I'd love to have more insight in projects and see how they are performing at a top level.”

Helpful Report

Posted 7 years ago

Hi Ed, Thank you for taking the time to share your valuable feedback, we really appreciate it. We've passed your requests along to our Product Team to review as they're always eager to hear our customers' suggestions. The good news is that we do have new features and updates in the pipeline, so keep an eye out for those in the near future. If there's anything else we can do to help improve your experience, please let us know. Thanks again! The FreeAgent Team

Posted 7 years ago

“I can see that once I have grasped the basics and set this all up properly, it will be an invaluable tool to the business we run”

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Posted 7 years ago

“Automated emails is a nice feature, although customising when they are sent is not possible it still makes life that little bit easier. Bank feeds that match payments to invoices is a god send and I love how easy the invoices are to create, though they could do with having a few more customisable features.”

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Posted 7 years ago

“I would like the webinars to be longer. Not enough on banking and reconciling the bank”

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Posted 8 years ago

Hi Liz, thanks for the feedback. Can I just check with webinars you're referring to? And would you like banking as a webinar topic?

Posted 8 years ago

“prompt service”

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Posted 8 years ago

“FreeAgent is easy to use but I need it to provide cash basis accounting and make it easier to work with my bank account to be great”

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Posted 8 years ago

Thanks for the feedback. I'll pass this onto the team

Posted 8 years ago

“Easier than Excel. It would be nice if they took user comments on board. i am considering migrating to Xero which is integrated with WooCommerce.”

Helpful Report

Posted 8 years ago

“Having trailed 5 other major online accounting services I can say FreeAgnet is very well thoughtout and easy to use. The ability to bill by a flat day rate and calculate hourly billing with rounding precision sets this product apart from its competitors, hence the draw for the freelancing and consulting community. Freeagent is however one of the most expensive products to own, especially factoring in the need to pay separately to use bulk upload features. I know for me, the price will ultimately drive me into the arms of a competitor when day rate billing is added. In summary, great product, too expensive.”

Helpful Report

Posted 8 years ago

“Interesting that you only ask what made us happy. Here are a few things that I think would improve the software: 1. A way of dealing with CIS TAX. 2. The ability to sort invoices/projects/etc into ALPHABETICAL order. 3. More freedom to customise the layout of invoices, etc. (Without needing a coding degree!) E.g. Move information about the page, make certain fields more prominent. For example, I would like to see my projects more prominently positioned on the page, the ability to write notes in BOLD (instead of faded grey)”

Helpful Report

Posted 8 years ago

Hi there, We’re really interested in hearing your feedback - good and bad. The good news is we’ll be releasing CIS support in the next week or so. I hope this helps. Roan

Posted 8 years ago

“I like the way invoices are ordered and I'm able to keep them in one place. I also like that the figures are automatically put into P&L accoubts”

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Posted 8 years ago

“Twelve months ago I would have said very good, but the standard of telephone support has really deteriorated. I have felt mislead and poorly treated. The software is excellent but I no longer trust those working on it.”

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Posted 12 years ago

FreeAgent is rated 4.5 based on 637 reviews