ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 1,024 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 6th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Il servizi è da 5 stelle ma se ne approfittano alla grande.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you were not completely satisfied with out service. We can see from your review translated to 'the service is 5 star but they take advantage of it'. We are not entirely sure the reason behind the feedback left. Kindly contact our customer service team. We are more than happy to clarify any misunderstanding you have and assist you if you encountered any issues. Look forward to hearing from you.

Posted 4 years ago

“I shipped perfumes to them and still dont know where the item is!! Amazon says we didnt have the return yet.. and ForwardVia not responding the email!”

Helpful Report

Posted 5 years ago

We are sorry to hear that you were dissapointed with our service. We believe you may have misunderstood the service you ordered. You did not order return and you did not provide any return instructions. If you want it returned, then you need select 'return' service in your Dashboard. Looking at your order history, you actually ordered to dispose the package on 16th Sep. We do not dispose any packages, unless our customer order to dispose it or after storing over 100 days. For clarity, dispose means تجاهل. (translated using Google). It is stated on our website that perfume is prohibited due to the flammable nature of the item. You were therefore given option to dispose or return to sender. We can see that we have been replying to all your email. The last email was sent on 17th Sep, and our reply to you was on the same day. My colleague has been in touch with you recently in the last few days to assist you.

Posted 5 years ago

“High price and also no tracking number”

Helpful Report

Posted 5 years ago

Many thanks for taking the time to review our services. We can see you've selected the lowest cost option Royal Mail Budget Untracked service. When you order shipping, multiple shipping options including those with tracking were presented for you to choose. The service you selected doesn't come with tracking. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you have any further questions. Best wishes, Forwardvia team

Posted 5 years ago

ForwardVia is rated 4.8 based on 1,024 reviews