Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,651 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 3rd July 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were advertised as being 48 hour delivery and 2-3 day dispatch. After 7 days teh item has still not been delivered (in reality it seems to have been a 5-day dispatch)”

Helpful Report

Posted 1 year ago

Hello Giles, Thank you for your valued order. We are sorry for the delayed dispatch on this item and for any inconvenience caused to you. We have taken on board your comments and have now updated the site to reflect the true turnaround on this product. Kind regards The Folk Interiors Team x

Posted 1 year ago

“The products we received were lovely and great quality. However getting the products shipped took a lot longer than the website indicated at point of purchase. One of the items I had ordered for the start of my son's nursery settling in sessions, the product didn't arrive in time.”

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Posted 1 year ago

Hello Kerry, we are sorry to hear that we did not meet your expectations on delivery. We can see that we fulfilled this within three working days but then delivery by Royal Mail took four days. This should not have been the case as you paid for the 48 hour delivery speed, we do apologise on their behalf and we are of course very sorry we missed the first day back for your son. We all know at folk Interiors how difficult the settling in periods can be for our little ones. We do hope all is now ok for him. Kind regards The Folk Interiors team x

Posted 1 year ago

“Order still hasn’t arrived. Communication is lacking a little bit, no update about late arrival, only after contacting I received information. Review may vary when my product finally arrives”

Helpful Report

Posted 2 years ago

Hello Britta, Once again we are sorry for the delay in the dispatch of your order. We have been experiencing troubles with our international orders and do apologise this was not relayed to you sooner. As you know this is now in transit to you and we hope you love the bowls as much as we do. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors team x

Posted 2 years ago

“slow. not yet delivered”

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Posted 2 years ago

“Handles if baskets I bought were very flimsy and coming unwound. I’m not sure I can hang them. Luckily I was going to put very light things in there.”

Helpful Report

Posted 3 years ago

“I haven’t received my goods yet. Improvements needs to be a shorter delivery time. I will be happy to write a review after I have received the goods.”

Helpful Report

Posted 3 years ago

“Placed order more than 3 weeks ago - still not received so impossible to review! I have not been kept updated at any stage and it was only through chasing myself that I found out the last pot was broken and you were waiting for more. Very poor service and I still don’t know when I will receive it! Julia McCulloch”

Helpful Report

Posted 3 years ago

“Hi. Unfortunately 2 of the coffee cups that turned up today were broken. the chair is great though.”

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Posted 3 years ago

“I have been asked twice to review my order and I have not yet received it. I have tried to contact the company to see where my order could be but have not heard back.”

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Posted 3 years ago

“Cost of postage is very high for items that Iv waited 2 weeks for and have not yet arrived.”

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Posted 3 years ago

“One of the items I ordered was out of stock but they only told me about this when I complained that it had not arrived. I still have not received the other item that was meant to be delivered today!”

Helpful Report

Posted 3 years ago

Hi Sitara, We are very sorry that our service has not been satisfactory for you. Not our finest hour. I hope you will accept our apologies for your item being out of stock. We have contacted Royal Mail and will be in touch this afternoon regarding their communications with us. Warm Regards, Alex and the Folk Family

Posted 3 years ago

“Says it’s been delivered but it definitely hasn’t. Checked with all the neighbours and still nothing. Emailed to enquire but heard nothing back.”

Helpful Report

Posted 3 years ago

I'm not sure who this is but please check your junk email as sometimes our emails go there. Also the tracking link should take you to the royal mail page when you follow it which will have the photograph of where it is left and the GPS tracking number on the map where it was left. Please get in touch so I can resolve this. Katy

Posted 3 years ago

“Have to say only a ⭐️⭐️from me so far… I ordered on 28th August but still haven’t received my items. Only two side plates so a bit concerned they’ve disappeared! The post office tracking is not very helpful, but I’m sure they’ll turn up then I can write a proper review… sorry Folk Interiors.”

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Posted 3 years ago

Apologies for the delay. It looks like it's been delivered now. I think the Royal mail strike has slowed things down a bit. Katy

Posted 3 years ago

“My order took forever It still didn’t arrive week later I asked to cancel it but was told it was to late”

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Posted 4 years ago

Hello Marta, Sorry you were unhappy with the delivery time frame. We don't pack orders at the weekend as we like to spend it with our families. Your order was despatched within two working days and was delivered within the 3 - 5 days stated at the time of ordering. We are a very small independent family business and we thank you for your feedback.

Posted 4 years ago

“Package arrived quickly and beautifully packaged, but unfortunately was broken. I emailed straight away to talk to folk interiors about returning but have had no response.”

Helpful Report

Posted 4 years ago

“Our purchase was let down by the performance of the delivery partner - in this case ParcelForce. The parcel was not collected for 7 days after purchase, and the tracking never became active. Without the tracking, or any notification email, ParcelForce never provided any advance warning of when the delivery would be made, until nearly three weeks after purchase they posted a note through the door to say the parcel was at a depot and needed to be collected. Overall, unimpressed.”

Helpful Report

Posted 4 years ago

We are so sorry you had this experience with your delivery. We are constantly working on improving our shipping process and hope to refine our delivery services to avoid situations like this. Again apologies.

Posted 4 years ago

“I would have found some more detailed photos helpful to show the colours of the china more accurately. Where Folk really shocked me was the complete lack of customer service: I sent two emails asking if it were possible to swap some colours around with a set of 70s glasses. Not only did they not do that, but they didn’t even bother to get back to me about it. The lid doesn’t fit very well on the sugar bowl I bought, but with zero customer service I won’t bother notifying them. I buy a lot of HKLiving but I will definitely look around for another supplier with better customer service.”

Helpful Report

Posted 5 years ago

Hello, I am sorry you have had a bad experience and of course we will do our best to fix it. I have just searched your email address in my inbox and I don't have any emails from you? Are you sure you have sent it to the correct email? info@folkinteriors.com? I will email you now to fix this Katy x

Posted 5 years ago

hello, just checking you have received my email as i haven't had a reply yet? Katy

Posted 5 years ago

“They forgot about my order and took ages to send. Not impressed because was supposed to be a gift and they took so long to send i kissed persons bday and had to purchase another gift.”

Helpful Report

Posted 5 years ago

apologies.. we are super small and still learning. We have put systems in place to ensure this doesn't happen again. Katy x

Posted 5 years ago

“I love the product however the communication was very poor! The items arrived almost 9 weeks after purchase. Everytime I chased it up I was either ignored or my email wasn’t replied to for days and I was told the same thing each time ‘it’ll be here next week’ the fact I had to chase this up every week was bad enough as I would have appreciated being notified before I had chance to become concerned.”

Helpful Report

Posted 5 years ago

“Understand current climate for deliveries but updates on any delays would have been appreciated. Initial enquiry response was good but then after I had, had to enquire a second time a week later, as I had received no further response, I decided to cancel it! This was so I could source it elsewhere having not been updated as to what was happening. My order then a further few days later was dispatched and shipped to me. Even an automated update would have been helpful. Other small companys can do it. It's good to support smaller firms but come on Folk Interiors keep your customers informed! Order on arrival was as expected.”

Helpful Report

Posted 5 years ago

Folk Interiors Ltd is rated 4.8 based on 4,651 reviews