Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.83

4.8 Rating 4,341 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for sending me your review form, however, I have not received my order as it was sent to the wrong depot.”

Helpful Report

Posted 4 years ago

Thank you for your note. We will look into this and get back to you.

Posted 4 years ago

“I didn’t even receive my order no update nothing I am very disappointed it’s been over 2 weeks I would never order again: if I don’t receive my order until Wednesday I’m going to ask for my refund.”

Helpful Report

Posted 4 years ago

Apologies. This was posted on the 8th November so you should have received it by now. I will get another out to you in the post tomorrow tracked 24. Katy

Posted 4 years ago

“I appreciate it’s probably not your fault but my order has not arrived. I would advise you to pause before requesting reviews as this request arrived before my delivery date. Delivery was to be between 8a.m. and noon, but nothing was delivered all day. I stayed in as I am anxious to receive it to add to a weekend birthday present.”

Helpful Report

Posted 4 years ago

Apologies it hasn't arrived yet. If you follow the tracking link it was posted two days after you ordered but it does take a little longer to get the northern Ireland. It doesn't look like it arrived in Northern Ireland before 5pm last night. However it does say it is out for delivery this morning and should be with you between 7.38 and 11.38am you should get a text this morning to let you know what time it will be expected. Please let us know if it doesn't arrive today.

Posted 4 years ago

“First order was cancelled as items not in stock. Folk interiors forgot to ship my second order. Poor shopping experience altogether”

Helpful Report

Posted 4 years ago

Oh gosh we are so sorry you had such a poor experience with us! We are constantly doing our best to improve stock levels, delivery times and overall customer experience so therefore grateful for your honest feedback. Thank you and again apologies.

Posted 4 years ago

“Folk interiors had exactly what I wanted after searching for ages . The service was prompt and friendly , I will definitely order again !”

Helpful Report

Posted 4 years ago

“Extremely poor delivery times, and when a package finally did arrive, it was missing the main element. Disappointing.”

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Posted 4 years ago

Apologies for the delay on your order. We weren't expecting the shipment to be delayed at customs for so long as usually these are delivered within the 4 week time frame stated in the description. The cushions and chairs were sent on the same day but the courier service takes a little longer than Royal mail so we expect them to be with you tomorrow. Katy x

Posted 4 years ago

“Waited 14 weeks for delivery and now received, we need to construct this considerably expensive price of garden furniture. Communication re delays was poor if not non existent- loved the Web site but bitterly disappointed in the service - very poor. What's more, items on the website are available via other channels significantly cheaper and probably with faster delivery!!!”

Helpful Report

Posted 4 years ago

“Recently purchased set Americano of mugs, wasn’t the size mentioned in the website inquired about retuning. The capacity of the mugs were different to what was mention in the website at time of ordering, now it has been changed. The company didn’t even acknowledge the return request. Send two reminder emails but nobody responded. poor customer service. Will never purchase or recommend.”

Helpful Report

Posted 4 years ago

“My order took 2 months to arrive after I sent two emails asking where it was. It arrived and it was dented. It may have only been a small purchase but I'll never order again.”

Helpful Report

Posted 4 years ago

“It's been nearly 2 weeks and still no product have sent emails last week and have been told they looking into in but still no response or product”

Helpful Report

Posted 4 years ago

Hello Claire, Sorry you haven't received your order. This was posted less than 24 hours after you made the order with Royal mail and the tracking link was sent to you. Have you checked the tracking as it is looking like Royal Mail wants confirmation of the postcode for some reason? Katy. Please let me know how you get on?

Posted 4 years ago

I will call Royal mail in the morning and if it can't be located will send another out early next week. Katy

Posted 4 years ago

“I have been asked to leave a review before even receiving my item”

Helpful Report

Posted 4 years ago

“The delivery company has cancelled delivery of my item 3 times now.I ordered this item in December!”

Helpful Report

Posted 4 years ago

“I asked you three times for a refund and never heard back from you. The first time was within 30 minutes of placing the order yet you still went ahead and posted it a few days later. Very poor customer service.”

Helpful Report

Posted 4 years ago

“I've asked three times for a refund, the first time being within 30 minutes of ordering. I have not heard back at all. Very poor NON EXISTENT customer service”

Helpful Report

Posted 4 years ago

“I am still yet to receive the item after being told it would be delivered 4 days ago.”

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Posted 5 years ago

“The wine glasses I bought give the impression they’re designed and manufactured in Copenhagen, and are unique and individually hand blown. When I received them I discovered they were made in China.”

Helpful Report

Posted 5 years ago

Hi Stephen, Like we have discussed already these are designed in Copenhagen and hand blown by skilled craftsmen in China who are paid a far wage. Thank you for bringing this to our attention and your returns label has been sent to you as we already discussed in email. I hope this is now resolved. Thanks, Katy x

Posted 5 years ago

“Please don't ask customers to write reviews until they have received the order.”

Helpful Report

Posted 5 years ago

Hi, sorry, the invite gets sent out once the order is shipped. You should have received your parcel today (latest tomorrow) please check your email for tracking. I hope you love your new products. Thanks, Katy x

Posted 5 years ago

“Despite sending two messages my order has not turned up. I am very frustrated and not happy about this.”

Helpful Report

Posted 5 years ago

I'm so sorry this has not arrived yet. It was dispatched on the 9th November tracked 48 with Royal mail and so should have been with you by the 11th. Perhaps you missed the tracking email? I will send you an email now to your inbox. Katy

Posted 5 years ago

“Waited 2 weeks with no word on what was going on with my order's shipment despite reaching out twice. Then finally heard back only to find out half my order was unavailable. Really poor communication.”

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Posted 5 years ago

“I’ve not received it yet. No news of when it will arrive.”

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Posted 5 years ago

Folk Interiors Ltd is rated 4.8 based on 4,341 reviews