Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,654 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 3rd July 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put an order in on, 26.11.2022. Have not received my items. I have e- mailed, and telephoned. No response to my e-mail, left messages on the answer phone , no response. The money for these items, I ordered , has been taken from my account.”

Helpful Report

Posted 3 years ago

“I have never received this order and I have not received a response to my emails asking what to do next. I am appalled by this service, obviously the company has no intention of contacting me as I will be asking for my money back. This order was intended as a Christmas gift.”

Helpful Report

Posted 3 years ago

Hello Diane, I have sent you two emails but it would seem these have gone to your spam folder? We are working through a number of parcels that went missing during the black friday weekend and sending them all out again today. We had to give Royal mail a reasonable time to catch up with these deliveries. Katy

Posted 3 years ago

“I have not received my order and yet you have already sent two chasers for feedback. I would appreciate an update on my order rather than just send these automated emails, when you haven’t even checked if I have received my paid order. Graham”

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Posted 3 years ago

“Unfortunately I’ve not received my order yet”

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Posted 3 years ago

“It would be nice to receive the goods before writing a review. This constant need to be reviewed is becoming a joke. Perhaps I will let you know when the goods arrive.”

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Posted 3 years ago

Hello Diane, I'm so sorry your mugs haven't arrived yet. The Royal mail strikes and the Black Friday weekend coinciding isn't ideal as it's our busiest time of year. I wasn't aware that we sent out more than one review request and these are set to a few days after despatch so I will certainly look into that. Hopefully it will arrive tomorrow. Katy

Posted 3 years ago

“The piece of furniture is great and delivery was very quick post placing the order. The delivery itself though was terrible. Only one man came to deliver the cabinet, asking me, a 5 ft 4 petite woman to help him carry it up and down the stairs. I obliged but sprained my back and have been in agony for over a week (and off work myself). It's not acceptable to make customers carry the furniture especially at risk to their health”

Helpful Report

Posted 3 years ago

Hello, I'm so sorry about this.. I'm not actually sure which order we are talking about as usually we contact deliveries to make them aware that help will be needed at both ends. Perhaps we have the wrong email for you? We use a brilliant courier but we aren't charging for a white glove service. An extra courier is available but it does cost more than the standard delivery and I'm sorry you weren't made aware of that. If you could email me directly on katy@folkinteriors.com that would be great. Katy

Posted 3 years ago

“It’s my first time using them and had to email to chase my delivery as was over a week late, when I asked for a postage refund I have yet to get a response and my order finally arrived nearly 10 working days after it was stated. Disappointed with the lack of customer support so won’t be using them again.”

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Posted 3 years ago

“I still have not received the sample!”

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Posted 4 years ago

Hello Chrissie, Apologies that you haven't received your sample of wallpaper. It was sent the day after you ordered it but I suspect with the jubilee the post has taken a bit longer this week. I'll keep an eye on the tracking and it if doesn't arrive tomorrow we will get another out to you Katy

Posted 4 years ago

“Ordered for the 1st time as I found a pair of children's sandals that was much cheaper than other retailers. I found the delivery costs very high (£5) for the time it took to get to me (1 week). I did not receive the confirmation email but had taken note of the order number and eventually received the dispatch email. When I received the order, I found that they sent me the wrong size and subsequently saw that they don't do free returns so it's costing me another £5 to send this back via DPD (only option available on the site). I emailed customer service asking for an exchange and if they would wave delivery fees for this as they had sent me the wrong size. I never got a response. So I've spent £10 for nothing and am now going to have to keep a close eye on whether my refund comes in. I will not be lured by discounted prices anymore and will buy from trusted retailers.”

Helpful Report

Posted 4 years ago

Hello, I apologise that you have had a bad experience. Please can you email me on katy@folkinteriors.com. The confirmation email will have been sent to the email you ordered with but sometimes this goes to your junk depending on the filters you have set. We don't offer free returns but would not charge you for the return of something that was sent in error or damaged. You can use the portal here https://folk-interiors.shipping-portal.com/rp/ Hopefully speak soon Katy

Posted 4 years ago

“No updates on delivery And following up with customers”

Helpful Report

Posted 4 years ago

“I’ll be happy to provide a review when I receive my order. However, so far, although aIhave paid for the item, I’ve received no further communication about its dispatch or when I can expect it to be delivered. I think that this part of the process falls far behind that of other retailers in what is now a mainly online retail experience.”

Helpful Report

Posted 4 years ago

Hello, Apologies you haven't received any tracking? This would have been sent to your email that you ordered with along with the order confirmation and information about delivery? It might have gone to your junk if you have filters set to high. I will email you now again with the tracking. Katy

Posted 4 years ago

“Parcel not received yet!”

Helpful Report

Posted 4 years ago

“I bought a HK Living triangle floor lamp for £239. It is amazingly poor quality for the price. It was very difficult to put together, it doesn’t screw in evenly no matter what I do. And it is very unstable. The base should be weighted, but it isn’t and so the balance of the lamp is off. I expect so much more from such an expensive lamp and am disappointed. I bought it as a design piece. It honestly feels like a 30 quid lamp. I emailed Folk Interiors about this straight away and have had no response. I don’t mind waiting a few days for a resolution if needed but when a customer has received a faulty product, at least acknowledge their email. I’ve emailed a couple of times now. I can see from reviews that other customers have had this experience. It’s disappointing as the product was packaged well, including with some beautiful wrap around another product I bought and a cute note.”

Helpful Report

Posted 4 years ago

“To not offer a decent refund policy and ask customers to carry out every aspect of the return themselves stands out as very poor online shopping etiquette in a market where most competitors make these processes as easy as possible. No customer is going to be happy with a 14 days returns window and having to go through the trouble of paying and returning themselves. Being given a credit note at this point makes me feel trapped and even more resentful.”

Helpful Report

Posted 4 years ago

Hello Katie, Apologies you werent happy with your experience . We do have a clear refund policy and are happy to provide a returns label. I will email you with that now. We are just about to partner with a shipping company to offer an easier returns process. Katy

Posted 4 years ago

“Unfortunately I was extremely disappointed with my purchase. I ordered a framed print but the frame looked entirely different from the image online. This was because a stock image had been used. When I contacted customer support, I had to chase for a resolution and ended up having to return the item.”

Helpful Report

Posted 4 years ago

Hi Katie, I am sorry you haven't had the experience that you had hoped for. We appreciate your feedback and have made amendments to the item online.

Posted 4 years ago

“Many thanks for personal service when technology let us down First box of gifts received beautifully wrapped with care very happy with items and professional customer service and looking forward to next parcel”

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Posted 4 years ago

You are very welcome and thank you for your review.

Posted 4 years ago

“Thank you for sending me your review form, however, I have not received my order as it was sent to the wrong depot.”

Helpful Report

Posted 4 years ago

Thank you for your note. We will look into this and get back to you.

Posted 4 years ago

“I didn’t even receive my order no update nothing I am very disappointed it’s been over 2 weeks I would never order again: if I don’t receive my order until Wednesday I’m going to ask for my refund.”

Helpful Report

Posted 4 years ago

Apologies. This was posted on the 8th November so you should have received it by now. I will get another out to you in the post tomorrow tracked 24. Katy

Posted 4 years ago

“I appreciate it’s probably not your fault but my order has not arrived. I would advise you to pause before requesting reviews as this request arrived before my delivery date. Delivery was to be between 8a.m. and noon, but nothing was delivered all day. I stayed in as I am anxious to receive it to add to a weekend birthday present.”

Helpful Report

Posted 4 years ago

Apologies it hasn't arrived yet. If you follow the tracking link it was posted two days after you ordered but it does take a little longer to get the northern Ireland. It doesn't look like it arrived in Northern Ireland before 5pm last night. However it does say it is out for delivery this morning and should be with you between 7.38 and 11.38am you should get a text this morning to let you know what time it will be expected. Please let us know if it doesn't arrive today.

Posted 4 years ago

“First order was cancelled as items not in stock. Folk interiors forgot to ship my second order. Poor shopping experience altogether”

Helpful Report

Posted 4 years ago

Oh gosh we are so sorry you had such a poor experience with us! We are constantly doing our best to improve stock levels, delivery times and overall customer experience so therefore grateful for your honest feedback. Thank you and again apologies.

Posted 4 years ago

Folk Interiors Ltd is rated 4.8 based on 4,654 reviews