Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,640 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 30th July 2026

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the cheapness of the product or customer services for not replying.”

Helpful Report

Posted 1 year ago

Hello Victoria, Thank you for your valued order. We are sorry you where not happy with the linen shade and once again sorry for the delay in our initial reply to your email informing us that you could not use our return portal. A QR code has now been emailed to you. We do like to reply to our customers emails within 24 hours but after the Christmas break we are playing a little catch up so do apologise for any inconvenience caused to you. We do hope we can get it right for you next time. Kind regards The Folk Interiors Team x

Posted 1 year ago

“I haven’t received the order yet”

Helpful Report

Posted 1 year ago

Hello Lucy, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 26th December, dispatched on the 30th. Tracking is showing that this was delivered on the 3rd January. Sorry if this is not the case. We will message you privately to see how we can help. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 1 year ago

“I have been asked to review this product that I haven’t yet received and it is 4 days after expected delivery date.”

Helpful Report

Posted 1 year ago

Hello Shelia, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 27th December, dispatched on the 2nd January and delivered on the 4th. We are sorry this order missed our post on the 30th when our warehouse was opened. We did our best to meet the demand on orders coming in within this Christmas week but did make a note at the checkout that all orders placed within this week would be dispatched after the 30th to avoid any disappointment. Sorry if this was missed. As a good will gesture we have refunded you fro the postage of this order. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 1 year ago

“Nice product but a shame as I paid nearly as much as the item from express despatch and it was sent late with no email updates to warn me”

Helpful Report

Posted 1 year ago

Hello Kaneesha, We are sorry to learn of your order being delivered late. We can see that this order placed on Friday evening was dispatched by us on Monday but not delivered to you until the 6th. This is not what we expect from Royal Mail and is not their usual delivery. We have on this occasion refunded you for this postage. We hope this goes someway as an apology to you for this delay and inconvenience. Kind regards Folk Interiors

Posted 1 year ago

“I'd love to write you a review of the product that I ordered as a gift for a step daughter a week ago. Unfortunately she is still awaiting the delivery.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for your valyed order. We are sorry to learn of the delay on your order. This was dispatched by us on the same day as you ordred but we can see this is taking its time to get to your town. 7 days is not the usual turnaround for Royal Mail. Tracking this today it looks set to arrive in your local depo so delivery will be very soon we are sure. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards Folk Interiors team x

Posted 1 year ago

“The items, ceramic mugs, were broken when the package was opened.”

Helpful Report

Posted 1 year ago

Hello Simon, Thank you for our valued order. We are so sorry to see that one of the mugs arrived to your brother broken. We can only presume this was done in transit,. We have spoken to our brother directly and will be having another out to him asap. Once again we are very sorry for any inconvenience caused to both. Kind regards Folk Interiors

Posted 1 year ago

“Sadly never arrived - can you investigate? Really disappointed as was hoping to have by now re. Your delivery guideline on website . Thanks .”

Helpful Report

Posted 1 year ago

Hello Lucie, We are sorry to hear you are still without your order. As per our email to you a couple of days ago this is still pending awaiting you to arrange a redelivery. They attempted delivery to you on the 16th and again on the 19th. I have this morning sent you a link so you can arrange a redelivery but if you would wish for us to do this for you please do let us know a convenient day or alternative address/safe place? May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Team x

Posted 1 year ago

“I paid for delivery within 2-3 days, my order was placed on the 9th November and I have not received it yet or any confirmation it is on its way other than the initial email that confirmed my order had been received”

Helpful Report

Posted 1 year ago

Hello India, Thank you for your valued order. Looking into this I can see that your ordered on the 9th and we dispatched on the 11th. As per our email to you today we are so sorry to learn that Royal Mail delivered your order to the incorrect address and for this inconvenience to you. This is not the service we expect from RM. We shall await your reply to our email in how you would like to proceed. We are very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors Team x

Posted 1 year ago

“I haven't received my order and no one is responding to my message.”

Helpful Report

Posted 1 year ago

Hello Anna, Once again we are sorry that your order was left outside of your home by the courier and then stolen. We appreciate this was a gift you had bought in advanced and then found yourself with nothing to take away with you. We can see how this caused much inconvenience to you. We hope our offer of resending direct to the address you where going to showed we would have been happy to resolve this issue as this is not a service we wish our customers to experience. This order has now been refunded for you. We are both very sorry for this yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors Team x

Posted 1 year ago

“I absolutely adore the Maileg items! I’m so glad I found your website on Instagram! I will definitely buy some more of you!”

Helpful Report

Posted 1 year ago

Hello Cornelia, Thank you for taking the time to share your review. Your feedback is very important to us and we am pleased to hear that you will shop with us again. We would be interested to hear how we can improve our service to you so next time we can again more stars? Kind regards folk Interiors Team x

Posted 1 year ago

“Unfortunately I purchased a floor lamp and piece of art, it was delivered to London but when I came to take it out of the box the ceramic lamp base had been smashed from above… very very disappointing- there was very limited paper packaging-I think some bubble wrap might be worth looking at too- Vicky in the dtore was super responsive and helpful and hopefully has sorted another delivery”

Helpful Report

Posted 1 year ago

Hello Bronwen, We wish to thank you for your valued order. We again apologise for the lamp base within this order arriving damaged. As mentioned on the phone when you rang after you discovered the base was broken on arrival we share your disappointment and frustrations as this was delivered to you by hand by a courier company that deals with all of our fragile deliveries. A breakage like this is not a common occurrence from them. We hope that the new lamp which we dispatched to you couple of days later after new stock arrived and then delivered to you on your chosen next available day went well and all is now ok and looking fabulous! As a small independent business all feedback is welcomed and we hope we met your expectations of resolving this issue for you. Should there be anything further please do let us know. Kind regards The Folk Interiors Team x

Posted 1 year ago

“I’m sure there are lots of lovely products to buy but sadly purchasing a gift voucher for someone else did not go as smoothly as the blurb seemed to indicate.”

Helpful Report

Posted 2 years ago

Hello Charlie, We thank you for your feedback and are sorry you found the process of buying a gift card troublesome. As per our email to you we could have amended and sent it direct to your sister so do apologise for this inconvenience and disappointment caused. We shall be looking at the process again to be sure that other customers do not experience the disappointment you have. Kind regards The Folk Interiors team

Posted 2 years ago

“My item hasn’t arrived”

Helpful Report

Posted 2 years ago

“I have already emailed you twice regarding a missing item in my delivery but have had no response - I wonder if you can please let me know when delivery of the inner down cushion will be? Many thanks”

Helpful Report

Posted 2 years ago

Hello Holly, Thank you for taking my call yesterday. Just to follow up here we can confirm the missing cushion inner that was accidentally missed out at the packing is now on its way to you. We are both very sorry for this delay yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors team x

Posted 2 years ago

“Havent received anything except platitydes”

Helpful Report

Posted 2 years ago

Apologies. We are a very small business and don't use a fulfilment company. We have been working very hard over the last three days to catch up on Christmas orders. I can see your order has been delivered this morning. Thank you for supporting my small business Katy x

Posted 2 years ago

“I have not received my order and have had no reply from the company”

Helpful Report

Posted 2 years ago

Hello, thank you for your valued order placed with us on the 6th December. Looking into this I can see that it was packed and dispatched on Friday 8th at 3.05PM. As this was just after our Royal Mail collection I can confirm that this will be collected by them today. Your tracking will become live once this hits the depo later today and should be on track to be with you on Wednesday. Our warehouse staff are working weekends and around the clock to pack and dispatch our orders as fast as possible. Whilst our admin office is closed on a Sunday your email sent to us yesterday has only just been picked up today, Monday. We do apologise for any disappointment or inconvenience caused to you but would like to assure you that all is on track to be with you soon. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors team x

Posted 2 years ago

“Haven't received the item yet (on day 5 after ordering, and paying for 1-3 day despatch), nor any explanation as to why it's delayed. However, I have received several marketing emails from them.”

Helpful Report

Posted 2 years ago

Hello Jon, we thank you for your valued order. We can confirm that your order placed on the 20th was dispatched by us on the 23rd and tracking this with Royal Mail we can see that it is in transit. Tracking shows it will be with you on Monday. We do ask customers to please allow 3-5 working days from your receipt of your dispatch notification. Sorry for any disappointment caused to you but we would like to thank you for supporting our small independent business. Kind regards Folk Interiors team

Posted 2 years ago

“I ordered a mirror on 13th of August and as of today (18th of September) I still don’t know where my mirror is or when I’ll receive it. There is no tracking information and while I get responses to my emails, it’s always I’ll check and then no follow up. I would not order from here again.”

Helpful Report

Posted 2 years ago

Dear Melissa, once again we do apologise for this protracted order. This item is leaving us by a third party and as explained there has been a big mix up and we have both been let down. I have emailed you personally with the dates on arrival. We share your frustrations and are so sorry for any disappointment and inconvenience caused to you. We can assure you this is not how we wish to run our business. You will see by so many of our other reviews this is a one off and hope this has not put you off to shop with us again. Best wishes Folk Interiors team x

Posted 2 years ago

“My order was not delivered, and I was not told. The order was for my daughters birthday, and I had to ring Folk as ask where it was.”

Helpful Report

Posted 2 years ago

Hello Susan, we are once again ever so sorry to have let you down and to have missed this important event. We have had a busy few weeks with the shop opening and staff off due to a family emergency so can only apologise that this order was overlooked in informing of you a stock anomaly. It is good to hear that you where happy with the alternative offering we sent you. Once again many apologies for the inconvenience and disappointment caused to you. The Folk interiors team x

Posted 2 years ago

“I placed the order on September 1st for my daughters birthday, but it was never sent, and I was not informed. I had to ring and find out where it was. Alternative items were found, but I do not have much confidence in this firm”

Helpful Report

Posted 2 years ago

Folk Interiors Ltd is rated 4.8 based on 4,640 reviews