Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,658 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 3rd July 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Folk interiors had exactly what I wanted after searching for ages . The service was prompt and friendly , I will definitely order again !”

Helpful Report

Posted 5 years ago

“Extremely poor delivery times, and when a package finally did arrive, it was missing the main element. Disappointing.”

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Posted 5 years ago

Apologies for the delay on your order. We weren't expecting the shipment to be delayed at customs for so long as usually these are delivered within the 4 week time frame stated in the description. The cushions and chairs were sent on the same day but the courier service takes a little longer than Royal mail so we expect them to be with you tomorrow. Katy x

Posted 5 years ago

“Waited 14 weeks for delivery and now received, we need to construct this considerably expensive price of garden furniture. Communication re delays was poor if not non existent- loved the Web site but bitterly disappointed in the service - very poor. What's more, items on the website are available via other channels significantly cheaper and probably with faster delivery!!!”

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Posted 5 years ago

“Recently purchased set Americano of mugs, wasn’t the size mentioned in the website inquired about retuning. The capacity of the mugs were different to what was mention in the website at time of ordering, now it has been changed. The company didn’t even acknowledge the return request. Send two reminder emails but nobody responded. poor customer service. Will never purchase or recommend.”

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Posted 5 years ago

“My order took 2 months to arrive after I sent two emails asking where it was. It arrived and it was dented. It may have only been a small purchase but I'll never order again.”

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Posted 5 years ago

“It's been nearly 2 weeks and still no product have sent emails last week and have been told they looking into in but still no response or product”

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Posted 5 years ago

Hello Claire, Sorry you haven't received your order. This was posted less than 24 hours after you made the order with Royal mail and the tracking link was sent to you. Have you checked the tracking as it is looking like Royal Mail wants confirmation of the postcode for some reason? Katy. Please let me know how you get on?

Posted 5 years ago

I will call Royal mail in the morning and if it can't be located will send another out early next week. Katy

Posted 5 years ago

“I have been asked to leave a review before even receiving my item”

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Posted 5 years ago

“The delivery company has cancelled delivery of my item 3 times now.I ordered this item in December!”

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Posted 5 years ago

“I asked you three times for a refund and never heard back from you. The first time was within 30 minutes of placing the order yet you still went ahead and posted it a few days later. Very poor customer service.”

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Posted 5 years ago

“I've asked three times for a refund, the first time being within 30 minutes of ordering. I have not heard back at all. Very poor NON EXISTENT customer service”

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Posted 5 years ago

“I am still yet to receive the item after being told it would be delivered 4 days ago.”

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Posted 5 years ago

“The wine glasses I bought give the impression they’re designed and manufactured in Copenhagen, and are unique and individually hand blown. When I received them I discovered they were made in China.”

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Posted 5 years ago

Hi Stephen, Like we have discussed already these are designed in Copenhagen and hand blown by skilled craftsmen in China who are paid a far wage. Thank you for bringing this to our attention and your returns label has been sent to you as we already discussed in email. I hope this is now resolved. Thanks, Katy x

Posted 5 years ago

“Please don't ask customers to write reviews until they have received the order.”

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Posted 5 years ago

Hi, sorry, the invite gets sent out once the order is shipped. You should have received your parcel today (latest tomorrow) please check your email for tracking. I hope you love your new products. Thanks, Katy x

Posted 5 years ago

“Despite sending two messages my order has not turned up. I am very frustrated and not happy about this.”

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Posted 5 years ago

I'm so sorry this has not arrived yet. It was dispatched on the 9th November tracked 48 with Royal mail and so should have been with you by the 11th. Perhaps you missed the tracking email? I will send you an email now to your inbox. Katy

Posted 5 years ago

“Waited 2 weeks with no word on what was going on with my order's shipment despite reaching out twice. Then finally heard back only to find out half my order was unavailable. Really poor communication.”

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Posted 5 years ago

“I’ve not received it yet. No news of when it will arrive.”

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Posted 5 years ago

“Sorry, but my experience was absolutely dreadful. My order took over 6 weeks to be delivered from point of ordering (even though I paid for delivery) and onward communication was terrible. Customer experience is everything, so you really need to get your distribution more on point. Its a shame as you have some nice products. Thanks”

Helpful Report

Posted 5 years ago

Hi Martin, We apologise for the delay due to our couriers having a broken down vehicle, with large mirrors we have to be super careful as they aren't insured for smashing during delivery. I have refunded your delivery cost and hope this is resolved. Thanks, Katy x

Posted 5 years ago

“Ordered a watering can for my plant obssessed best friend 12 days ago as part of a very special birthday present. It stated that delivery is between 3 to 5 days. Spoke to someone on e-mail who assured me that I will get it by Thursday the latest. Stayed in the whole day Thursday just so I would not miss the delivery.NOTHING. Spoke to someone on the phone on Friday in the morning who assured me that I will get it on Friday as it was sent 1st class next day delivery on Wednesday. Still nothing delivered. Was her birthday yesterday , stayed in all morning - nothing. Ordered other things for her on the same day from other places and all have been delivered on various days so can't blame it on covid. Went to see my friend with the embarassing "I am very sorry but your main present did not arrive on time" 12 days ! So dissapointed and also 2,5 days wasted sitting indoors waiting for something that did not even come.”

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Posted 5 years ago

I'm so sorry for the inconvenience caused for you waiting in for Royal Mail. The watering can was posted as promised on the Wednesday and should have been with you as promised on the Thursday and I can only apologise for the delivery service you have received. I will send you an email now to rectify the situation Best Katy

Posted 5 years ago

“i have only placed one order with folk interiors and i was sent the wrong item - so frstrating!”

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Posted 6 years ago

“I still haven't received my order”

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Posted 6 years ago

I'm so sorry Melanie, Your order left us 5 days after you ordered it to be delivered 24hour post but from the tracking it looks like it has been taken to the wrong place. I will contact Royal mail directly now Katy

Posted 6 years ago

Folk Interiors Ltd is rated 4.8 based on 4,658 reviews