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Flying Flowers Reviews

4.4 Rating 11,568 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,568 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 2nd January 2024

143

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received any of my THREE ORDERS that were to have been sent for Mothers Day,!!!”

Posted 4 years ago

Good morning Mrs Maclennan, this is disappointing to hear, I have sent you an email regarding this. Kind regards Valerie

Posted 4 years ago

“Flowers ordered for delivery yesterday and still not delivered today. Emailed Customer service but no response so telephoned instead. The lady who answered tried too chase the Florest up that the flowers were supposed to be delivered from. We were then told there is no contact number for the florest and she would have to email them instead. This is an absolute shambles. My mother in law is now left with nothing on mother's Day!!! Needless to say, I have made a complaint as they refused to give my money back as flowers have been marked as delivered!!!”

Posted 4 years ago

This is very disappointing to hear, Andrea. I am pleased to see that we have been in contact and a resolution reached for you. Best wishes, Luke

Posted 4 years ago

“Really dissapointed with the flowers. They look 1/2 the size of the pictures. They look like a £10 bunch rather than a £25 bunch.”

Posted 4 years ago

Hi Andrew, I am sorry to hear this. If you would like me to look into this for you, please e-mail customerservices@flyingflowers.co.uk with your billing address and recipient name. Best wishes Jo

Posted 4 years ago

“Absolutely looked nothing like on the website. Wont be using again.”

Posted 4 years ago

Hi Anthony Many thanks for your feedback Kind Regards Anita

Posted 4 years ago

“The flowers are lovely but I do not like the unclear clauses re postage. If you click on a link that offers free next day delivery, and the confirmation again confirms next day delivery, you do not expect the flowers the day after that. I understand that there is a clause somewhere on the website that allows for this to happen, but this should be clearer.”

Posted 4 years ago

Hi There; Many thanks for your feedback. Kind Regards Anita

Posted 4 years ago

“Not happy size and quality very poor don’t waste your money, Managed to get a refund”

Posted 4 years ago

Hi there; I'm sorry to hear about this. I'm glad we resolved this for you. Kind Regards Anita

Posted 4 years ago

“I ordered the bouquet of the month, yellow roses & blue lily/orchids but that's not what arrived. Very disappointed that only yellow roses arrived. I particularly ordered blue flowers as it was for the birth of a baby boy :-(”

Posted 5 years ago

“I received the simply freesias bouquet from my son for Mother's Day and when I opened them they were such a disappointment. They certainly were not worth the £25.99 my son paid for them! They were all different colours in the brochure and lots of them but there are only three different colours in mine and although very pretty not enough flowers to warrant the price. My son was quite upset when he saw them and will not be ordering again from you. They did arrive on time though and nicely packaged. However, it is the flowers you are paying for and what should be a nice present turned out that I felt my son would have been better off going to a supermarket and choosing some there.”

Posted 5 years ago

“Order flowers for elderly lady birthday who has a sick husband to cheer her up flowers never got delivered feel so let down by flying flowers best they could was refund what good is that to cheer someone on birthday”

Posted 5 years ago

“Firstly i purchased a bunch of flowers called " cheerful smile " in fact it didn't bring a cheerful smile , (cost £23.99 supposed to be 25 %extra ), more like a dis appointed face . delivery was on the correct day and was sent them to my cousin and when i saw them , the amount of flowers were so few , even with the 25% extra , they didn't last long so sent a message to flying flowers explaining , but received negative response . i will not be using this company again and i suggest don't waste your money and time and go else where .”

Posted 5 years ago

“Order Number: 10002582962 What a waste of time and money!! Ruined the special day! Ordered flowers from them for our wedding anniversary and guess what?! They don’t get delivered! Have a chat with customer services they copy and paste what’s on the site regarding delivery! 95% chance delivery will be on the day and if not the next day! Why would I want to give my wife anniversary flowers on the next day?! When I ask if they get delivered the next, the flowers are useless to me I would want a refund? They copy and paste the same delivery information! Even after my family and friends told me not use them. I thought not everyone has bad service, let’s give it a try! Normally use InterFlora and have never ever had a problem with them. To be honest I ordered balloons from interflora and guess what?! They got delivered before noon! I would never recommend Filying flowers to anyone! I’m going post this on my Facebook, Instagram and Twitter! I have saved the chats with online chat too! DONT USE FLYING FLOWERS! UNLESS YOU WANT YOUR MONEY WASTED!!”

Posted 5 years ago

“Shocking! Ordered a plant to be delivered on the Saturday before Christmas for someone who has recently lost their husband. This was not delivered. When I telephoned I received a cursory apology and was asked if I wanted another one sent or a refund! There is no way I want anything from this company again apart from my refund. I mistakenly didn’t read other reviews before buying, because clearly my experience is not an isolated one. Do not use this rubbish company!”

Posted 5 years ago

“I WROTE TO FLYING FLOWERS TO COMPLAIN ABOUT POOR QUALITY FOR EXPENSIVE ROSES AND NO ONE HAD THE DECENCY OR COURTESY TO REPLY OR AT LEAST OFFER A REFUND LET ALONE APOLOGIZE.”

Posted 5 years ago

“Very disappointed with the flowers that arrived. £20 for dead flowers not at all with this service”

Posted 5 years ago

“I received a lovely bouquet of roses and mixed flowers for my birthday from my partner, unfortunately all the roses were dead within a week. I phoned flying flowers to be told they only guarantee roses for 5days . No apology ! Really 5days I have roses from Tesco’s that still look good 2weeks later. My partner regularly used flying flowers but won’t be anymore .”

Posted 5 years ago

“Ordered flowers and chocolates to be delivered on 10th March for mother’s day. My Mum has waited in for 2 days but they still haven’t arrived. No reply to my email to customer service. I eventually got through on the phone to be told it should arrive tomorrow 12th! Totally unacceptable I will never order or recommend this company to anyone.”

Posted 6 years ago

“Ordered 4 days before mother's day. Only not to turn up on agreed date or even the day after. Their customer services are useless and their product is not as described. All in all I will never use flying flowers again”

Posted 6 years ago

“Ordered 12 Roses for Valentines at over £35. Arrived with only 11 roses and one stalk that had been packed with no rose head. General flower condition very poor I could have gone round the corner to the supermarket and brought better for £10! But I ordered flowers to make it more special and they failed totally. Will not use them again!!!”

Posted 6 years ago

“£23.99 for a load of rubbish-looked nothing like the website photo. 25% extra too-really? Would've been laughable without the 25%!!! And they were supposed to be scented-absolutely no smell at all. What a total rip-off-they must be laughing their socks off all the way to the bank.........”

Posted 6 years ago

“I ordered £30 worth of flowers for delivery just before Christmas and although they arrived on time half the flowers didn't open up and the rest died in the next few days. The friend I ordered them for told me today, the second week in January and when I complained to flying flowers they said it was too late and there was nothing they could do! It doesn't matter how long after I complained they still failed to deliver quality flowers and they've lost a customer and obviously I will tell people about this experience so it they will lose customers.Customer care at its best I don't think.”

Posted 6 years ago

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Flying Flowers is rated 4.4 based on 11,568 reviews