Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.57

4.6 Rating 798 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“The technical team were very polite and to some degree helpful. I purchases a horizon bike from fitness superstore and after just over 2 years there was a problem with flywheel. A technician did come to see this and changed the flywheel as the bike has a 4 year warranty. However he found other faults to. The extra parts were ordered and when they arrive he said he will come at agreed time. Unfortunately he fell ill so had to cancel. We agreed another time with the technical team for the technician to come but had to cancel that one due to a previous job complication...ok no problem.. it happens. Third time we agreed a time but as I am away, my wife took on responsibility. I received an email to confirm a delivery of ex display model which concerned me. After contacting fitness superstore I was told that the bike is not ex display and will be brand new-apparently something to do with ease of invoicing. When bike did come my wife found it is in fact an ex display model in which the technicians found a fault with console..IT DID NOT WORK! They took the "new bike" back and left the old one. My wife was then told upon contacting fitness superstore that it was definitely brand new and not reconditioned!!. My wife demanded that the replacement bike be a new one, in its original packaging and to be installed by your technicians at my place of residence in front of her. Again your tech team fobbed her off!!! They are supposed to come today with a new bike but only the good lord knows if they have. I was looking to purchase a multi gym from you guys in the new year but think I'll shop elsewhere now. When I do get back from my time off, if i get back to ex display replacement bike I will be in contact with you and give you my mindful so be really prepared!! AWFUL Absolutely AWFUL!!!!!”

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Posted 9 years ago

“Fast delivery ,price reasonable . Would use them again.”

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Posted 9 years ago

“i had difficulty paying online - so while they offered delivery to a different address in fact the items had to be delivered to the address of the payee however when i got them on the phone couldn't have been more helpful and everything arrived safely wasted time on website though”

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Posted 9 years ago

Hi, Thank you for your review. We're sorry that you had problems paying online. Occasionally for security reasons, banks and credit card companies do not allow products to be sent to addresses other than the billing address. This is an issue with your card provider rather than Fitness Superstore. We're pleased that we were able to resolve this and hope you enjoy your Yoga Blocks. Kind regards, Fitness Superstore

Posted 9 years ago

“Great customer service and quick and promt deliveries.”

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Posted 9 years ago

“Item was good and the order came quickly”

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Posted 9 years ago

“Great! Speedy delivery and totally satisfied with the goods. Thanks”

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Posted 9 years ago

“Very efficient process and very good value (I bought an ex-display model treadmill)”

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Posted 9 years ago

“Very helpful staff with good variety of equipment”

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Posted 9 years ago

“Poor product description; rubber tube exerciser. Listed as suitable for beginner, despite having a 50 lbs pull resistance, which way too heavy for beginner, for whom I would recommend 20 to 30 lbs.”

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Posted 9 years ago

Hello Mr Rossi We are sorry to hear that you have experienced some issues with your purchase. We have passed your thoughts onto our product team to review. Please be aware that our product descriptions are provided to us directly from the manufacturer. Many Thanks Fitness Superstore

Posted 9 years ago

“Item works well at good price. Service leaves something to be desired. Placed an order by phone but was never sent the e-mail for payment. Had to chase it up. Meanwhile lost delivery slot which caused delay and additonal cost.”

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Posted 9 years ago

Hello Mr Sikora I am sorry to hear that you have had some delays and frustrations with your order. I can see that you originally placed you order on the 07/10 at around 12:15. There then appears to have been a delay in sending you the payment link until 17:31. The sales agent has been spoken to and we are extremely sorry for the delay caused to you. Many Thanks Fitness Superstore

Posted 9 years ago

“Excellent customer service, knowledgable staff. The reason I'm giving only 4 star is that I haven't received any courtesy call as promised and they have never called me back when asked to chase up TechnoGym on delivery.”

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Posted 9 years ago

Hello Sir I am very sorry to hear that you have not received communication on your order. I have passed this onto the store and have asked them to contact you today. Many Thanks Fitness Superstore

Posted 9 years ago

“Quality product for the price! They have really helped when training back as usually my grip is the first thing to go!”

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Posted 9 years ago

“Very good service allround”

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Posted 9 years ago

“Very good and competitive prices, great delivery service and choice of goods compared to other sites was excellent. This is one of a number of purchases we have made from the fitness superstore over a period of time so will keep revisiting as and when we need additions. Keep up the great work guys.”

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Posted 9 years ago

“Great product”

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Posted 9 years ago

“Very good service and quick delivery.”

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Posted 9 years ago

“Great service. Quick and easy to order and the build was fantastic. Turned up on time and great job done.”

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Posted 9 years ago

Fitness Superstore is rated 4.6 based on 798 reviews