Fitness Superstore Reviews

Name: Fitness Superstore
Rating: 4.57

4.6 Rating 798 Reviews

89 %

of reviewers recommend Fitness Superstore

4.6

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01604673000

Email:

sales@fitness-superstore.co.uk

Fitness Superstore 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered the rubber hex dumbbell set and rack on the Sunday evening and it was delivered to N.Ireland by Wednesday afternoon. Solid product, rack was really easy to assemble and looks like it will last a lifetime. Great service, I'm a very happy customer!”

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Posted 8 years ago

“Excellent product, installation and advice”

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Posted 8 years ago

“The staff were extremely helpful and chose the most cost effective way of purchasing a large order of dumbbells. Would be happy to return to purchase more.”

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Posted 8 years ago

“Quality kit at the right price and a quick turn around cheers”

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Posted 8 years ago

“Excellent quality and promptness.”

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Posted 8 years ago

“Excellent service. Given advice on which product. Ordered - arrived promptly - works fine.”

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Posted 8 years ago

“je suis très satisfait du produit, il répond parfaitement à mes attentes pour pouvoir travailler mes cuisses sans se faire mal au dos. Par contre les frais de livraison pour la France sont beaucoup trop chers Cordialement Christian”

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Posted 8 years ago

“The ability to train from home.”

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Posted 8 years ago

“Friendly greeting, knowledgable and helpful staff. Not pressured to buy, but attentive at all times. Very informative. Good team”

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Posted 8 years ago

“I bought an ex-demo exercise cycle. I know that the prices are collected, but I asked if it was possible to pay an additional fee to have it delivered I live 15 miles away from your store. I was surprised to be told this would be around £200 and I would be better off buying a new machine. I therefore said I would collect it and originally considered doing so on the Monday, but when I changed my mind to collect it on the Sunday I was told its a busy day for the store and there may be no one to help me carry it out of the department. I therefore enlisted the help of a neighbour and on turning up on Sunday morning there were no customers in the store at all.... I have to say, the product was good but the customer service was poor to the extent that it would prevent me returning to you store.”

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Posted 8 years ago

Dear Customer I can only apologise that you feel this way about the service in Chelmsford, I must say we do pride ourselves on the level of service we offer and its very unusual to receive negative feedback however I thank you for taking the time to give us an opportunity to have an insight into you’re shopping experience, With regards to the delivery charge unfortunately a Courier will not take an unboxed item so the charge is not relative to your location from the store but actually relative to sending a team from Northampton to the store and then to your property, With regards to the advice my staff have offered this is to avoid disappointment, Sunday can be one of our busiest trading days however as I’m sure you can understand predicting exact trading patterns cannot always be exact but are drawn from looking at trading history. We state that we may not be able to assist on a weekend if busy to try to avoid disappointment and potential poor service if you are left waiting if the store is busy, From speaking with my staff I understand you was offered help on the day however declined the offer, Moving forward we will take your points on board and again I can only apologise that measures to prevent poor service in this instance have caused you to have a negative view on my store and staff, Thanks Aran Pennick Multi Site Store Manager

Posted 8 years ago

“Bought as a present and appears to be well made. Recipient is very pleased.”

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Posted 8 years ago

“People at the store do not talk to each other or read the emails they are sent from customers...? They all need to gel as a team,, more affective, more sales,”

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Posted 8 years ago

“I think they sold me the right machines”

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Posted 8 years ago

“Not had items yet”

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Posted 8 years ago

“Very helpful, knowledgeable staff, given opportunity to try my chosen equipment out to see if I was happy to go ahead with purchase. Fully explained how to use it properly. Sales person even helped to put it in the car, can't ask for any better service. Many thanks for your great service.”

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Posted 8 years ago

“Informative / support at the store in Northampton. From completion of order to delivery it took longer than the 14 days stated but that said it was fitted and delivered with no issues.”

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Posted 8 years ago

“The highest quality of customer's service. My first but not a last purchase from this store. I highly recommend it to everyone for their support. I bought the cross trainer two months ago and I am very happy for my choice :)”

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Posted 8 years ago

“Great products, great prices, quick delivery. What's not to like?”

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Posted 8 years ago

“The item ordered came exactly on time.”

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Posted 8 years ago

“Helpful and knowledgeable staff, friendly, good advise and accommodating both in store and during installation.”

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Posted 8 years ago

Fitness Superstore is rated 4.6 based on 798 reviews