Hi Becky,
Firstly, thank you for taking the time to leave your review. I’m sorry to hear the magnets didn’t meet your expectations. Please be assured, a member of our team will be in contact to understand your application further and ensure we resolve this with you.
Kind regards,
FIRST4MAGNETS®
Thank you for your review. We’re glad the magnetic lock arrived quickly and that you’re pleased with the service. If there’s anything else we can help with to make this a 5 star experience for yourself, please let us know.
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Colin! We're glad to hear you found our website easy to navigate and that your order arrived the next day!
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Hannah! We're glad to hear you received great swift service. If there's anything else we can help with, please let us know.
Kind regards,
FIRST4MAGNETS®
“I ordered some powerful magnets. In fact, the information leaflet warned that these magnets could crush fingerd. Well they are only strong enough to be used for paper on a fridge. My wife, who has arthritis in her hands could pick them off with her fingers. Not sure that the word Powerful refers to?”
Hi Colin,
Thank you for taking the time to leave your feedback. Warnings are included with all of our magnets for safety and for guidance as to safe handling. In some cases, certain magnets like Neodymium will be more powerful, but magnets by their nature will want to attract to each other if placed closely together, and this is why we include a handy warning booklet.
The magnets you ordered are Ferrite that have a pull strength of 600g. Using these in a sheer position would provide just over 100g of magnetic pull, and this why they would seem less powerful in your application. Our team will be in contact to understand if these are unsuitable for your application and how we can make this a 5 star experience for yourself.
Kind Regards,
FIRST4MAGNETS®
“Magnets are great but the delivery fees are brutal, I used Apple Pay and they just appeared at the very last click of the process. Would look Wales where in the future due to this.”
Hi Derek,
Thank you for taking the time to leave your feedback. We're pleased to hear that you were happy with the magnets, but do apologise for the issue you experienced with delivery. My colleague has reached out to yourself regarding this and has refunded the cost of delivery as the courier option applied appears to have been added in error.
We hope this resolves your issue and hope you do consider us again for your magnet needs. Have a great Christmas!
Many thanks,
FIRST4MAGNETS®
Thank you for your review! We're glad to hear you found our service speedy and professional. If there's anything else we can help with, please let us know.
Many thanks,
FIRST4MAGNETS®
Thank you for your review! We’re glad you were happy with your experience! If there’s anything else we can help with, please let us know.
Kind regards,
FIRST4MAGNETS®
Hi Olivia,
We’re sorry to hear your item hasn’t been delivered. Investigating this further, the tracking indicates that this was left at your local delivery office but is now unforuntuantely being sent back to us due to exceeding the period they can hold the parcel for.
Please be assured, we'll endeavour to get this resolved with you and our team will be in touch.
Kind regards,
FIRST4MAGNETS®
Thank you for your review Derek! We're glad to hear you were happy with the fast service. If there’s anything else we can do to help, please let us know.
Kind regards,
FIRST4MAGNETS®
