“Over the weekend I recieved two deliveries the original order and the replacement I have upgraded you to five star.I will return the replacement order Regards George”
Hi George,
Thank you for taking the time to feedback to us and share this. We're sorry to hear that you have not received your order yet. Looking at the courier tracking, this was dispatched on time but appears to be at your local delivery centre. Please be assured, we will contact Royal Mail and understand what has happened and will be in touch to get this resolved and with you as soon as possible.
Kind Regards,
FIRST4MAGNETS®
Hi Andrey,
We’re sorry to hear about the problems you have with your thermal curtains. Please be assured, a member of our team will be in contact to discuss this with you and resolve.
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Steve! We’re glad to hear the site was easy to navigate and that delivery was quick. We appreciate your kind words.
Kind regards,
FIRST4MAGNETS®
“No problem with the magnets. Problems with the use of dpd as a courier. They managed not to send the package when they said that they would. They also confirmed that, if they had delivered it to my house, they would simply have taken a photo and run away. This is NOT acceptable practice. I had it delivered to the shop instead - later than it should have been delivered. Still not very good. Hence the low rating. I recommend you change couriers.”
Hi there,
Thank you for your review. We’re sorry to hear about the courier issues you faced and the delayed delivery.
Please be assured, a member of our team will be in touch to discuss this with you.
Kind regards,
FIRST4MAGNETS®
Thank you for your review! We’re glad to hear you had a smooth experience with clear information, careful packing, and on-time delivery.
Kind regards,
FIRST4MAGNETS®
Thank you for your review, Jonathan! We’re delighted you found exactly what you needed at a great price and that it was sent promptly.
Many thanks,
FIRST4MAGNETS®
“All products despatched same day and delivered within a couple of days over the Christmas/New Year break which was exceptional really. Everything good and exactly as ordered. Can't ask for more really. Thank you.”
Thank you for your review Rob! We're thrilled to hear your order was dispatched the same day and arrived quickly during the holiday period, and that everything was exactly as ordered!
Best wishes,
FIRST4MAGNETS®
Thank you for your review! We’re thrilled to hear you had a first class service and continue to find us a reliable place for your magnets every time!
Best wishes,
FIRST4MAGNETS®
Thank you for your review Kenneth. We’re glad it did the job, though we’re sorry to hear about some of the issue you faced with some of the magnets. Please be assured, a member of our team will be in contact to resolve this with you.
Kind regards,
FIRST4MAGNETS®
“The magnets are purchased really are excellent. So much stronger than I have had before. The washer like shape made them ideal for sewing on to a piece of fabric to cover my fireplace and prevent heat loss.”
Thank you for your review, Gary! We’re delighted that you rate the magnets so highly and that they are perfect for your application!
Many thanks,
FIRST4MAGNETS®
