First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and communication throughout. Would highly recommend!!!! Jack & Tina were fantastic!!”

Helpful Report

Posted 1 year ago

Hi Joe Thanks so much for your feedback - we really appreciate it and are so pleased you had a good experience with us. Jack and Tina are both absolutely brilliant at what they do and it is great to hear they have surpassed your expectation. Thanks again and happy motoring in your new car. The FVL Team

Posted 1 year ago

“Peter Sherry’s service was absolutely amazing. He was honest , open and very keen to go the extra mile. For Peter the focus is on making his customers happy and satisfied. All was done and delivered to plan. No messing around or sale gimmicks. Would HIGHLY recommend.”

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Posted 1 year ago

Hi Mrs Osh Thanks so much for the positive feedback - we're delighted you had such a good experience. Peter is one of our longest serving members of the team and he really knows his stuff. We're very proud of him. Thanks again and happy motoring in your new car. The FVL Team.

Posted 1 year ago

“Great service, very friendly and everything was well explained and prompt. Jack was an absolute star and I highly recommend First Vehicle Leasing”

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Posted 1 year ago

Hi Vicky Thanks so much for the feedback and we are really pleased to hear Jack looked after you so well. We hope you really enjoy your car!! The FVL Team.

Posted 1 year ago

“A big thank you to Jack Broad who has been patient and really helpful throughout a smooth and easy process in getting my leased vehicle. Very friendly and went over and above at times to ensure I got the car I needed as soon as possible Thanks again”

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Posted 1 year ago

Hi Ahmed Thanks very much for the feedback. Jack is awesome and we're really glad to hear he looked after you so well! We hope you enjoy the car. Happy motoring. The FVL Team.

Posted 1 year ago

“Josh was brilliant throughout the process. He was patient, extremely helpful and managed to get me a great deal! Thanks so much for your help Josh - would recommend to anyone leasing a vehicle.”

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Posted 1 year ago

Hi Susannah Thanks so much for this review and we're delighted that you had a good experience with Josh - he's a star! We hope you enjoy the car and have happy motoring for the duration of your contract. The FVL team.

Posted 1 year ago

“The process was very smooth and efficient, the driver who delivered vehicle was extremely friendly and explained all the important bits relating to the vehicle.”

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Posted 1 year ago

Thank you for sharing your experience Kevin! We're pleased you experience has been so positive and thanks for taking the time to review our service. We hope you have many happy hours in your shiny new car. Your feedback ensures we keep on top of our game so your next experience will be even better! Meantime, all the Team wish you all the best for the future and happy motoring!

Posted 1 year ago

“From my initial call, enquiring about the prices and availability of my preferred new car. The support, information and follow up has been excellent. Thank you to all the personnel involved”

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Posted 1 year ago

Hi Cheryl, Thank you for taking the time to review our service and share your leasing experience. We are all pleased that you have found the journey so positive, and thank you for your kind comments. Your review enables us to evaluate and build on the service we provide, hopefully making the experience even better next time! So thank you again Cheryl, and all at FVL wish you many happy hours in your new car! Happy motoring from all the Team!

Posted 1 year ago

“Dealt with another leasing company who messed me about, then found FVL, from the word go, excellent communication by Peter Sherry, who kept me informed right through the leasing process, and car was delivered as promised on time. Wouldn't hesitate to recommend FVL to lease a from....worthy of a 5 Star Review.”

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Posted 1 year ago

Hi Benny Thanks for taking the time to post your kind words. We're pleased we were able step in and provide the service you required. We always give 100% effort to make good our promises! So it's great to hear you appreciate our service. We will be on hand for any support you require for the duration of your agreement. In the meantime, enjoy your new car, and we hope to work with you in the future. Happy motoring from all at FVL!

Posted 1 year ago

“FVL made it very easy to sort out a lease car, they also came up with the best price for the lease compared to a dozen other leasing companies that I looked at. The process from start to finish has been exceptional and even although there were long delays with the car I was kept up to date at all times and expectations were given and met throughout the entire process. Many thanks”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for your kind remarks and taking the time to share them! thanks also for your patience and understanding during the delays along the way. Now you have your new car we hope you can get out and about, enjoying the car and the wonderful weather! FVL wishes you all the very best and happy motoring! The FVL Team

Posted 2 years ago

“Excellent service from start to finish with all the staff I dealt with. Phoned when they said they would and sent through documents with full explanations of what to do. Always happy to answer queries and got me an excellent deal. Thoroughly professional.”

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Posted 2 years ago

Hello James, and thanks for taking the time to share your feedback! It means a great deal. We're delighted to hear that you found the service thoroughly professional. We hope you enjoy the new car and look forward to welcoming you back if you need another! Happy Motoring, FVL

Posted 2 years ago

“Absolutely first class service, from initial enquiry to receiving my vehicle.”

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Posted 2 years ago

Hi Maggie, We are over the moon that your experience with FVL has been so positive. Thanks for taking the time to share, as it's always good to know how we are doing! We hope hope you have many happy hours driving your shiny new car, and hope to work with you again in the future. All the best and happy motoring from all at FVL!

Posted 2 years ago

“My first contact was with Leon, who was very friendly and helpful. He found me the car that I wanted and after that my dealings were with Analise, Samantha and Stephanie. I apologize if I forgot somebody. Everybody was very helpful, professional and patient with me since I am not the easiest person. No question was too much to ask. This made the whole process of leasing a car very easy from the initial contact with Leon to the delivery of the vehicle. I Would also like to mention the reception and Dean at Greenhous Village. A very smooth handover of the vehicle. Again, nothing other than praise and am already looking forward to dealing with you again. Thank you so much for everything.”

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Posted 2 years ago

Hi Bert, Thank you very much for your kind remarks. I’m pleased that you are happy with the service you received, and your new car. It’s always great to hear our customers’ experiences and gives us a boost to know when we get things right, so thanks for taking the time to let us know. Looking forward to working with you in the future, Bert. Happy motoring from all at FVL.

Posted 2 years ago

“First Vehicle Leasing were brilliant from start to finish. I had a great deal on my new Golf GTI which was delivered seamlessly yesterday. I would like to give a personal shout out to Scott Russell who went out of his way to help me throughout the whole process, and nothing was ever too much trouble. Thank you Scott! This is the second Golf I have had through FVL and I wouldn’t go anywhere else. Would highly recommend FVL. Thanks again!”

Helpful Report

Posted 2 years ago

Hi Emma, We wanted to reach out to say thanks for your kind review. It means a great deal when someone takes the trouble to send their positive feedback. It's great to know all our efforts are so greatly appreciated, and that your feelgood factor is shared here at FVL and with Scott! We hope you have many enjoyable hours in your new Golf, and hope to continue our journey when the time comes to think about your next vehicle. Happy motoring Emma, from all at FVL!

Posted 2 years ago

“This was my first lease car and FVL made the process really easy and got me the best price possible. I mainly dealt with Jonathan slack and Samantha Edwards and they were both fantastic and really helpful all the way through the process. I originally ordered a different car but it got delayed a few times by the Manufacturers (Not FVL's fault) so Johnny helped find me an alternative car that was in stock and I received it within a few weeks and the new car is actually a lot better than the one I originally ordered.”

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Posted 2 years ago

Hi Steven, Thank you for your time to share your experience of working with FVL, and for your five star review. We appreciate your understanding of the challenging environment, and it's great to see your shining new car sitting in your driveway. We hope you have may happy hours driving your car, and hope we can work together again in the future. Happy motoring from everyone at FVL!

Posted 2 years ago

“Very helpful staff who got me my car at a competitive price. The aftersales care has been just as helpful.”

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Posted 2 years ago

Hi Graeme, Thank you for taking the time your five star review. I glad you had a positive experience working with FVL. Don't forget that our support doesn't end with your delivery, but continues throughout the term of your agreement. I hope you enjoy all the benefits of new car and have many hours of happy motoring! Your FVL Team

Posted 2 years ago

“I have been using First Vehicle leasing for now on 6 years and wouldn't go anywhere else. I have the same Account Manager for 4 years now in Scott Russell and always listens , guides you and comes straight back to you. He looks for the best deals tuned to your budget and he will not push you or pressure you into the wrong direction after all I drive 25,000 miles a year and consider my vehicle my office. I decided on a MG HZ , which I took delivery today, was kept up to date and everything went smoothly, this was not the car Scott was looking for me , but got the best possible deal from the rest. I had 2 Tucson's (old design ) before and loved them but prices were very high and opted for the MG which tends to get overlooked, same size of engine and all the gadgets you get with the Tucson. I hope its the same comfortable ride as the Tucson , cant wait to test it on M74, M6 and the dreaded M62. Wouldn't go anywhere else, thank you both Scott and Lesley who kept me informed of the delivery.”

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Posted 2 years ago

Hi Dougie, Thanks for taking the time to share your feedback. We're delighted to hear that you've been with FVL for 6 years. Scott will be delighted to hear about the review, too. We hope the new MG goes well and we can look forward to welcoming you back again. Happy Motoring, FVL

Posted 2 years ago

“The service I received from beginning to end has been second to none no matter who I spoke to. They were very friendly and explained the whole process. They kept me informed as to when my car would be delivered.”

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Posted 2 years ago

Thank you for your 5-star rating of First Vehicle Leasing Chris! We appreciate your kind words about the service you received. Hearing that the whole process was friendly and well explained by our team, and that you were kept informed of your car's delivery, is great feedback, thanks. It's customers like yourself that help us continue to strive for the best service. Happy Motoring, FVL

Posted 2 years ago

“Easy to deal with and responded quickly to any queries. I was in need of a vehicle quickly and they sourced and supplied one that was brand new / pre-registered within 2 weeks.”

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Posted 2 years ago

Thank you for your 5-star rating, Dave! We're delighted to hear that you found us easy to deal with and that our team responded quickly to all of your queries. We are also thrilled that you were able to find the perfect vehicle for your needs within two weeks. Happy Motoring, FVL

Posted 2 years ago

“I received delivery of my new Mazda this morning absolutely delighted! From start to finish the process has been fantastic mainly due to my contact at FVL Scott Russell who has shown complete professionalism and patience guiding me throughthe process, well done Scott . Many many thanks”

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Posted 2 years ago

Hello John and thanks for taking the time to write your review and upload your pictures, it means a great deal. We're delighted to hear that you enjoyed using FVL's services and Scott was able to look after you. We hope the new Mazda looks after you and we can welcome you back should you need another. Happy Motoring, FVL

Posted 2 years ago

“Always been happy with the service delivered, from start to finish, helpful agents I’ve been leasing from this company for 8 years now going into the 9th and could not fault them. I have dealt with the same person every time which has been great.”

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Posted 2 years ago

Hello Louise, and thank you for sharing your feedback. Wow, nine years! That's fantastic; thank you so much! It's great to hear that you have enjoyed the service we provide and for that amount of time. We hope your latest addition treats you well and that we can continue to provide great service for at least another nine years or more!! Happy Motoring, FVL

Posted 2 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews