Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always Firebox didn't fail to deliver. Great ideas, great communication, great service and prompt delivery. All round a brilliant company.”

Helpful Report

Posted 9 years ago

“The product was perfect! It was great ordering rom you especially half way around the world! Great job guys!”

Helpful Report

Posted 9 years ago

“Christmas presents are always a pain for me to get. Turns out firebox has the answer with the 'mystery box'. 2nd year me and my brother have swapped mystery boxes to get the things people have. Always a pleasure shopping with firebox and will continue using firebox to get the items no one else has!””

Helpful Report

Posted 9 years ago

“Goods ordered from Firebox never arrived so my experience could hardly be worse. I won't use them again.”

Helpful Report

Posted 9 years ago

“Great service rapid well packaged. Very professional. All in great service would highly recommend.”

Helpful Report

Posted 9 years ago

““Love your site! Shipping is a big long to the US so next time I will definitly allow more time!””

Helpful Report

Posted 9 years ago

“Sometimes a 10 rating is just not enough. Firebox is in a league of its own. Can't fault a single thing with purchases and can't wait to buy again from them.”

Helpful Report

Posted 9 years ago

“Such a fantastic site to purchase from. Super fast delivery & was kept updated all the way through.Will definitely be buying from Firebox again in the very near future. If only every company were as good as them. Top service.”

Helpful Report

Posted 9 years ago

“Have used Firebox for a number of years. There's always something to be found for even the most difficult of people to buy for. If you want 'random', this is definitely the company you need!”

Helpful Report

Posted 9 years ago

“Purchased two screaming monkeys (hilarious!) was kept up to date with delivery times, only negative was I paid for next day which I took to be Saturday, it wasnt clear that it was next working day ???? so didn't arrive till Monday when I wasn't in but was delivered the next day. Would purchase from again ??”

Helpful Report

Posted 9 years ago

“A friendly and helpful service team, and the quality of the items I ordered was excellent. I wouldn't hesitate to order from Firebox in the future and will definitely recommend Firebox to friends and family - in fact I already have! All the gifts I ordered for Christmas arrived in good time, and were very well received.”

Helpful Report

Posted 9 years ago

“First time buying from FIREBOX, would definitely recommend, (if only to get the emails).”

Helpful Report

Posted 9 years ago

“Firebox are a fabulous company, they always deliver fact, in perfeca condition. If on the rare occasion an item isn't up to scratch (never due to firebox) they arrange a replacement or refund immediately. Perfect company I've used for years and will continue to for years to come”

Helpful Report

Posted 9 years ago

“Amazing service! Great humour! Well recommended!!”

Helpful Report

Posted 9 years ago

“It was great. Shipped quicker then I was told was possible. Nicely packed. Good quality products. Will recommend and use in the future. Also great customer service which even made me laugh. Very unique experience!”

Helpful Report

Posted 9 years ago

“Excellent product. The quality of the picture was fantastic and it tasted great. I ordered it quite close to Christmas therefore I was concerned that it may not arrive in time but it did. Fantastic service, will recommend to others.”

Helpful Report

Posted 9 years ago

“Great item, great price, great communication and quick delivery. What's not to like?”

Helpful Report

Posted 9 years ago

“This is a great company with great ideas. Reasonably priced with an amazing approach to customer service, they have a marvellous website with oodles of gift ideas. Try them.....they're good!”

Helpful Report

Posted 9 years ago

“I highly recommend this website, they sell unique and quirky items. Great if you want to find a gift for the person who has everything, or just want to treat yourself to something fun and funky :-)”

Helpful Report

Posted 9 years ago

““Fab website,love emails sent with personal touch,enjoyable shopping experience as always””

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,740 reviews