Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service and product! 5 stars”

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Posted 3 years ago

“This review is based on 2 experiences. 1 in June and the other in December. June - Very disappointed. Item was not well described and did not work properly. On the upside, return was easy and hassle free. December- I ordered two lots of personalized air fresheners for Christmas gifts. The website said up to 22 days for delivery. I ordered in time for Christmas. I even received an email before Christmas telling me that they were on their way. I contacted customer service in the week before Christmas to ask whether they would arrive by Christmas. I didn't receive a response until after Christmas. And the reply was inaccurate and unclear. I asked for clarification as to when I would receive my order. I was told they were on their way. That was over a week ago. I still haven't received anything. I have been offered a 25% discount. However, I am not confident that I will ever see these air fresheners and am not looking forward to trying to get a full refund, should that be the case. I can't comment on the quality of the product, as I haven't got them. Overall, very disappointing. Made worse as two people did not receive a Christmas gift. Won't be buying from Firebox again.”

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Posted 3 years ago

Hey, Helen, We're so sorry that you didn't receive your personalised items here on time. This is understandably very upsetting. Our customer service team has already contacted you and offered you a partial refund and a gift card as compensation. Once again, we sincerely apologise for the poor service you have received. This is not our style. We would be very happy if you would give us another chance and let us prove to you that we can do better. Best regards Firebox

Posted 3 years ago

“great unusual products and prompt delivery!”

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Posted 3 years ago

“I didn’t feel the price I paid was worth what was in the box.”

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Posted 3 years ago

“Was given link by friend. Used it and delivery was very fast. Thank you.”

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Posted 3 years ago

“I ordered a gift for Christmas with a date of delivery for before Christmas. It never made it! However your customer service regarding the return and refund was truly 5 star. Will use your website again just because of that !”

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Posted 3 years ago

“I still haven't received this product!”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to write a review. Unfortunately, due to the Christmas business, there were some delays in the delivery by Yodel. We deeply regret this and can understand your displeasure. We have checked Yodel's tracking here and your parcel is showing as delivered. Our customer service team has also contacted you to let us know whether or not you have received your parcel. Unfortunately, we have not received an answer from you. We would be very pleased to receive your feedback. Maybe you will give us a second chance and stay with us as a customer. Best regards Firebox

Posted 3 years ago

“Firebox seem like a fun company and have a good website with interesting products. It's just a shame that Yodel didn't meet the delivery date and delivered the item to me after I had left to visit the person who I was gifting, and so I had to repost the item late and at my own expense.”

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Posted 3 years ago

“Quick delivery and no nonsense shopping”

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Posted 3 years ago

“Great little selection of goodies, because your worth it 👌 😀 😊 great service as always”

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Posted 3 years ago

“Interesting and unusual gifts to suit every budget, fun site to shop on and fun company to interact with, always reliable on deliveries and excellent customer service - all of which is why I have been shopping at Firebox for the best part of 2 decades :)”

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Posted 3 years ago

“The mystery box was a huge hit for my Bros birthday. Would highly recommend as the quality for the price is ding dang doo 🤘”

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Posted 3 years ago

“The product was exactly what I wanted but the delivery was not okay. The courier left the parcel in the bottom of a dirty wheelie bin.”

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Posted 3 years ago

“Paid extra to get delivered before Xmas after that's what website offered. Subsequently dropped the price of the item the next day, and delivery on the 28th, not impressed”

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Posted 3 years ago

Hi Philip, We have learned from your review, that you are unfortunately not satisfied with your order and our service. We are very sorry to hear this. Unfortunately, due to the Christmas business, there were delays in production as well as in the delivery of various articles. We deeply regret this and can understand your displeasure. Our customer service team contacted you here by email and offered you a partial refund as a courtesy. Unfortunately, we have not yet received a reply to our proposal. We would be very happy if you could get in touch with us regarding this matter. Especially so that we can offer you a satisfactory solution. Perhaps you would like to give us another chance here, we would be very pleased. Best regards Firebox

Posted 3 years ago

“Fab unusual stuff”

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Posted 3 years ago

“Really really poor - I have paid for before Christmas delivery, did not arrive until the 29th. Meaning I have had to spend money to get different gifts. I emailed and WhatsApped your support team and am still yet to received a response! Would be good if you could be bothered to reply!”

Helpful Report

Posted 3 years ago

Hello James, We are very sorry that you had such a bad experience here. We formally apologise for our late response to you, as this is not how our service should be. Unfortunately, your package was lost by Yodel and can no longer be found. We are very sorry about this. We have immediately arranged for a refund for you and hope that we may find you in our online shop again in the future. We would be very pleased if you would give us another chance so that we can prove to you that we can do better. Best regards Firebox

Posted 3 years ago

“It was fine, but some confusion on delivery, originally told delivery before Christmas then told after Christmas, disappointing news, then arrived just before Christmas so arrived it in time just. Should have ordered much earlier!!!”

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Posted 3 years ago

“Very pleased with quick delivery! Thank you”

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Posted 3 years ago

“placed 1 order for Christmas, yodel didn't even attempt delivery and it was returned. placed the same order again paying express delivery guaranteed for Christmas delivery. it didn't come till 30th Dec, I refused to accept delivery and have been awaiting a refund on both orders. sent an email enquiring about this 2days ago and still awaiting a reply. rubbish!!!!”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for taking the time to write a review here. We are sorry that you were not satisfied with our shop abd our service. Of course, something like this should not happen. My colleagues from customer service have already contacted you and arranged for a refund. Nevertheless, we have also sent you a gift card as a small compensation. We hope you will be able to forgive us and give us a second chance to make up for our mistakes. Take care Firebox

Posted 3 years ago

“Love the products! Delivery was fast”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,721 reviews