Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,739 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products. Well worth the money. Arrived on time. Family loved them as Christmas presents.”

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Posted 5 years ago

“Customer service stopped answering when I asked for the third time where the shipment was. no shipment details, no delivery. If there’s no refund, it’s a scam.”

Helpful Report

Posted 5 years ago

“I have consistently tried to contact Firebox about my order, to no avail. Originally, I emailed and gave the company more than the 3-5 day estimated response time, and then contacted the company via LiveChat, Facebook, and Twitter, and still received no reply. My order status has consistently just stated that it's in a warehouse for picking for the last three weeks. I have not received my order or any information about it from the company. If you're thinking about it, pass on this website to save you the headache and hassle of trying to get any product or information from them.”

Helpful Report

Posted 5 years ago

“Have attempted to contact the customer service team 3 times only to be ignored. Awful customer service, and all I want is to know where my parcel is.”

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Posted 5 years ago

“Ordered the spaceship planter. Very cool idea and I received it in a timely manner; however, the planter is really impractical. The spaceship does not come apart, so you are left to try and plant something through a tiny (2inch?) circle in the glass. It was so hard to get an actual succulent into it. Even the tiniest ones gave me trouble. This would be more practical if the spaceship top and bottom did detach for proper planting. Some of my succulents suffered due to the small hole they have to fit through. The only way I can see this being useful for planting is by starting with a seed.”

Helpful Report

Posted 5 years ago

“Still waiting for my order....thanks for the 'Royal Mail tracking number' too..(that Royal Mail have no parcel linked to) ...con artist's. I won't be letting this go. I'll try my hardest to get my money back and make sure people stay very clear of you and your fake site.”

Helpful Report

Posted 5 years ago

“The Noface Mug Is a STOLEN IMAGE I CREATED. My Art is how I make a living & This company did NOT ask to use my work for their mugs. PROOF:INSTAGRAM; KEIRA3HAMPTON; OCTOBER 15TH. I posses the Original Noface hands image. I drew it for Inktober.”

Helpful Report

Posted 5 years ago

“I made a purchase on December 14th and was told it would be here in time for Christmas I have emailed multiple times and have received no response. It’s now December 28th Very disappointed.”

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Posted 5 years ago

“Ordered on 18th Dec, email saying it was dispatched on 20th Dec, now 28th and still no sign of order! Sent three emails and a WhatsApp message and still no reply.”

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Posted 5 years ago

“gift was ordered December 20th and I payed £8 delivery for it to come by Christmas however it's currently the 28th and no parcel has arrived.”

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Posted 5 years ago

“Didn't arrive in time for Christmas, item still hasn't arrived. No contact from firebox team. Upset child. Thanks firebox!”

Helpful Report

Posted 5 years ago

“Ordered items on Dec. 12. Was not given any update on the status. Its now De. 27 and not only have I received no updated tracking info but these people haven't even replied to sny of the 3 emails I've sent. Pathetic. I want a full refund.”

Helpful Report

Posted 5 years ago

“I ordered a Christmas gift off Firebox Dec 7th. I paid $20 (!!!) in shipping and was given a latest delivery date by dec 23rd. Needless to say, it’s currently the 27th and I have no gift. I have emailed and left additional messages on Facebook and WhatsApp, no response. I want my money back!”

Helpful Report

Posted 5 years ago

“Still waiting for a product two weeks after ordering it. Have had no response to the messages I leave have left and I am very very upset as this was a Christmas present will NEVER order from here again”

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Posted 5 years ago

“He didn't work. Either just stood there not moving or flopped down and died. Now i feel guilty as it was a gift.”

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Posted 5 years ago

“Very nice lamp. It was a Christmas gift for my daughter. She loves it.”

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Posted 6 years ago

Hey Sarah, Thank you so much for taking the time to review us and give us such wonderful feedback. You're very nice! Hope you and your loved ones had a lovely Christmas. And we hope you all have the happiest New Year! Firebox

Posted 5 years ago

“My go to website for funny/unusual gifts. Love it”

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Posted 6 years ago

Hey there Charlotte, Thank you so much for taking the time to review us and give us such lovely feedback! You're definitely in the right place for the unusual ;D Happy New Year! Firebox

Posted 5 years ago

“Got a mystery box for a family friend was very upset to find that it contained CBD gummies. The box was for a family mum,dad and a 6 year old at no point was it indicated it may contain adult themed food or it may contain a form of medication which CBD considered. ( will not be ordering again)”

Helpful Report

Posted 6 years ago

“Product itself is ok, however misleading description says ‘usb or battery operated’, there is no USB port at all...”

Helpful Report

Posted 6 years ago

Hey there Claudio, Thank you for taking the time to review us and provide us with some very valuable feedback. We are very sorry about the mishap on the product page. We've alerted the right team about this and it will be updated as soon as possible. We have also e-mailed you directly in regards to your order and we'd like to make it up to you. Kind regards, Firebox

Posted 5 years ago

“Firebox is a great website to buy quirky gifts.”

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Posted 6 years ago

You're great! Thanks for taking time out of your day to spread some love about Firebox. We hope to keep making you proud with our 2020 products, rumours have it that they're the quirkiest yet!! See you soon. Regards, Firebox

Posted 5 years ago

Firebox is rated 4.4 based on 4,739 reviews