Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order!!!”

Helpful Report

Posted 9 years ago

“My first experience of shopping with Firebox and what a pleasure it was. They truly know the meaning of customer service which is refreshing in this day and age and every communication I received from them made me chuckle. They are a delight and I will definitely be shopping with them in the future.”

Helpful Report

Posted 9 years ago

“Ordered a few things individually over the last month, overall I was quite happy. My one gripe is that there was one item (a wrench shaped chocolate bar) that arrived quite beat up in the mail, and had snapped in half. Since it was time sensitive I gave it as a present anyway. Was a bit upset at this, they really need to use more packaging on fragile items. On the other hand though I ordered an out of stock item, they got it in within the week and shipped it immediately, very happy with that. So overall probably 3.5/5, but gave 4.”

Helpful Report

Posted 9 years ago

“PRODUCTS EXCELLENT AND SO TOTALLY DIFFERENT - LOVELY PRESENTS!!”

Helpful Report

Posted 9 years ago

“I love firebox it has the weirdest stuff I can always find something to buy for birthday presents for all the family on here. Delivery is usually way before stated too”

Helpful Report

Posted 9 years ago

“fantastic seller... fantastic service.. I love everything about Firebox, and cannot recommend them highly enough”

Helpful Report

Posted 9 years ago

“Only company online that had Walking Dead Monopoly in stock. Great service, fast delivery and the notifications are so funny that I want to order from Firebox again just for the laughs.”

Helpful Report

Posted 9 years ago

“Brilliant stuff especially for gifts, and great service, but not the cheapest especially when you have to pay for shipping. My advice would be to browse and shop around.”

Helpful Report

Posted 9 years ago

“The whole shop from start to finish was perfect”

Helpful Report

Posted 9 years ago

““easy to order, came on time, and the packet of sweets was a lovely touch, cheers””

Helpful Report

Posted 9 years ago

“Brilliant service!! Nice little touch with the packet of sweets!”

Helpful Report

Posted 9 years ago

“There was nothing of extraordinary displeasedness with Firebox and this is everything I expect from a shopping website. I will definitely throw my money at this shop again! :*”

Helpful Report

Posted 9 years ago

“Really helpful and went out their way to make sure I got my parcel before Chtidtmas! Thanks”

Helpful Report

Posted 9 years ago

“I really enjoyed my experience with Firebox and am pretty likely to reorder there soon !”

Helpful Report

Posted 9 years ago

“First experience with Firebox large choice of item and I found my ideal gift on the website, the delivery was fast even if I lived outside UK, this is a site I recommended.”

Helpful Report

Posted 9 years ago

“A very fast delivery in a great package. The product was everything I expected. It's very cute and madr a great present for my sisters birthday. Not disappointed a bit”

Helpful Report

Posted 9 years ago

“Made me laugh. Gave me stuff. Was prompt about it. Enough said.”

Helpful Report

Posted 9 years ago

“Great ! They asked me to say that... But indeed, they are great. Funny, efficient, great!”

Helpful Report

Posted 9 years ago

“Everything was excellent!”

Helpful Report

Posted 9 years ago

“I got a PowerPen for both my boss and myself. We both used them within a few hours of getting them! Very cool product!”

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,740 reviews