Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,535 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,535 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were as described and arrived very quickly. Thank you.”

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Posted 4 months ago

“Excellent personalised two faced cushion as always. Bought three so far. Excellent speedy delivery.”

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Posted 4 months ago

“Items as advertised, speedy delivery.”

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Posted 4 months ago

“Excellent service, very quick delivery. Would definitely use again x”

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Posted 4 months ago

“I ordered near Christmas, and it was here really quickly, my fiance was very happy with his mushion of his Dad ♡ However, the uploading of a second photograph was apparently difficult to upload, and I got a one sided print Mushion, which was disappointing. Someone from firebox saw my review and reached out, and they sent a double sided printed Mushion out for free. Not many companies would do that! A big Thankyou Firebox, the other Mushion, is on its way to San Diego, U.S.A right now. I’m sure it will be loved.”

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Posted 4 months ago

“Very impressed with service and the product - a marvellous "singing cats" Christmas card. Thanks”

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Posted 4 months ago

“Great service, well packaged items and fast delivery. Bought as gifts, guaranteed to raise a smile if not split a side or two.”

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Posted 4 months ago

“Great range of gifts at reasonable prices, fast delivery, everything arrived as ordered, quality of products was as advertised. Great experience again!”

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Posted 4 months ago

“Perfect secret santa gift, recipient loved it. Others in office did too.”

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Posted 4 months ago

“You can always find that something different at firebox.”

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Posted 4 months ago

“very happy with all aspects. great unusual gifts.”

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Posted 4 months ago

“Extremely wicked service and well packaged item. Item is a Xmas gift an I know she is going to love it. Great place to shop for that something a little different.”

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Posted 4 months ago

“Great Item, quick delivery”

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Posted 4 months ago

“Product came really quickly, was great quality, just a little on the expensive side.”

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Posted 4 months ago

“Absolutely brilliant idea really funny”

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Posted 4 months ago

“The gifts for family, arrived in excellent time, and were packed excellently. I have ordered from Firebox every year and they never fail to come up with exciting and new gifts every year. I would definitely recommend them to family, friends and anyone.”