Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,734 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just found out my order for Christmas may not get here till middle of January. I ordered in plenty of time and they emailed it shipped but I can’t even track. If I had known would not be here in time for Christmas I would not have use this company!!”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox. Although we are sorry to hear it hasn't been the experience we both hoped for! We did have disclaimers on our site with the relevant cut-off dates for goodies to arrive in time for Christmas. Please do contact our customer services team via e-mail so this can be looked into thoroughly and we can determine why you're without parcel: info@firebox.com We look forward to hearing from you and helping any way we can! Regards, Firebox

Posted 4 years ago

“I have not recieved any order codes for my order placed on the 2 december even though payment has been taken”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for reviewing Firebox. We're sorry to hear you haven't received your order confirmation. We'd be happy to re-send that for you - probably got lost in your junk box! Do e-mail us: info@firebox.com We'd love to help. Cheers, Firebox

Posted 4 years ago

“3 out of the 4 items I ordered arrived damaged. Two were ripped and the other had a part missing. I’m really disappointed as they’re Christmas gifts.”

Helpful Report

Posted 4 years ago

Hiya Annie, Thanks for reviewing Firebox - though sorry that it wasn't the experience we both hoped for. We e-mailed you directly on Dec 8th, but have not heard from you. We'd really love to help, so do feel free to e-mail us back at your earliest convenience. Regards, Firebox

Posted 4 years ago

“Orderd 6 bottles only got 5 ... Noway to contact you ... dissapointed ...”

Helpful Report

Posted 4 years ago

Hey there, Thanks for reviewing and rating Firebox, though we are sorry to hear it wasn't the fantastic experience we both have hoped for. We tried contacting you directly on Nov 27th, but we have not heard from you. Do feel free to get in touch at your earliest convenience. We'd love to help in any way we can. Cheers, Firebox

Posted 4 years ago

“Ordered snow globe light up gin. Not cheap at £28. Light did not work. Offered £5 refund as item out of stock. Not very impressed, and yes we can drink the gin but it was bought more for it's ornamental value. Would rather have been given the option of returning item seeing as it was faulty. Will probably not order again.”

Helpful Report

Posted 4 years ago

Hey Franco, Thank you for taking the time to review us, although we are sorry to hear it wasn't the experience we both had hoped for. We can see you reached out to us and we would have loved to replace the item for you, but it has been out of stock. We provided with the alternative options and you preferred the £5 cash refund. We are very sorry for the inconvenience caused. Should you wish to discuss this further, feel free to contact us again. Regards, The team at Firebox

Posted 4 years ago

“Service and delivery was good but the personalised face masks are very poor especially at £14.99. They are medium size which is ok for children but too small when worn by an adult and the printed photo on the mask distorts as it is stretched and the mask is very tight round the ears. The way the mask is stitched on the sides causes more distortion to the photo. The photo on the Firebox website of the lady wearing a cat photo printed mask is misleading. Since writing this review I have liased with Shaneen, the Firebox.com Social media Advisor who was extremely helpful and has given me a total refund and a generous gift token. Thank you Shaneen.”

Helpful Report

Posted 4 years ago

Hey Richard, Thank you for taking the time to review Firebox. We're sorry to hear it wasn't the fantastic experience we both hoped for. This incident is not at all reflective of the fantastic and joyful Firebox experience we usually provide. We've looked into your order and can see that you've been in touch with our customer services team who have since refunded you in full and provided you with a gift card as a goodwill gesture. Should you wish to chat to us, you can reach us on info@firebox.com Take care, The Firebox Team

Posted 4 years ago

“They let me order an item. Then decided they couldn't ship to my country and send me a refund for less money. Customer service has stopped answering my emails. Still waiting for full refund. They're cheaters and scammers. Avoid.”

Helpful Report

Posted 4 years ago

“If products were a year, the mystery gadget box would be 2020! Supposed to be £60 of value but I honestly wouldnt pay £20 for what was delivered.”

Helpful Report

Posted 4 years ago

Hello Steve, First of all, thanks for taking the time to review our product. We are very sorry to hear you were disappointed in the content of our Gadget Mystery Box. The total value of the items in the box when bought separately is indeed over 60£, and most of our customers loved our selection of technological gadgets and devices! Unfortunately it sounds like those items did not exactly hit the spot in your case, and we're going to make this up to you. We can see you've already emailed us at info@firebox.com, and one of our advisors is on the case, so you'll hear from us soon. All the best, The Firebox Team

Posted 4 years ago

“I ordered a personalised Lego keyring. I did not expect anything spectacular but for the price I thought there would be more effort put in to it. Asked for a farmer look and a fisherman turned up.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for taking the time to review us. We appreciate any and all feedback! We are so sorry that your Brick Yourself order wasn't as awesome as we both hoped for. Our Brick Yourself team do try to get the closest available match to your description, hence we request a few options to work with when placing the order. Feel free to contact our customer services team via info@firebox.com if you think there is anything we can do to make this up to you. We'd love to help in any way we can! Take care, Firebox

Posted 4 years ago

“Nose wire was stichted into the wrong place on mine , so the mask pretty much can't be used properly.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Katie! We appreciate the time you have take to provide us feedback on our Pearl Boba Tea Reusable Face Mask. It sounds like the item is defective, which is no good. We've e-mailed you directly offering a replacement or a full refund. We look forward to hearing from you and sorting this out for you so you can keep safe when outside. Speak soon, The Firebox Team

Posted 4 years ago

“I got the Mini Me Personalized Doll on June 17 for my girlfriend. today is the 11th of July and she hasn't received it yet.”

Helpful Report

Posted 4 years ago

Hey Obinna, thank you so much for taking the time to review Firebox. We are so sorry your girlfriend did not receive her hunky mini doll as expected on July 8th - this is not at all the experience we both hoped for. We looked into your order and can see your parcel is out for delivery and should arrive today (July 13th). We e-mailed you directly the tracking for you to follow this yourself, do give your inbox a check! We are so sorry for the inconvenience caused, this really sucks. Unfortunately Canada Post has been rather overwhelmed due to the COVID crisis and the reduced number of planes for transit of goods. We wouldn't charge you for a service you didn't receive - it's only fair! So with this in mind, refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your bank account within a few working days. Don't hesitate to get back to us if you need anything further through e-mail. You can reach us at info@firebox.com All the best, The Firebox Team

Posted 4 years ago

“Hi Firebox. My girlfriend bought a Sloan the Sloth Back massager, and put batteries in it. However, it turned off after about 10 minutes of being on. I have changed the batteries again, but it won't turn back on. Can you help me please?”

Helpful Report

Posted 5 years ago

Hey Ben, thanks for taking the time to review us. So sorry to hear your spa experience with Sloan has not gone at all as planned. Sounds like he might be defective! No good for those shoulders at all. We'd love to help and rectify this, but unfortunately don't have any information on you or the order. We've messaged you privately to find out more! We'd love to arrange a replacement for you and your girlfriend as soon as possible. We look forward to hearing from you. Talk soon, The Firebox Team

Posted 5 years ago

“I ordered a mug on 8 May and was told it would be delayed. On 12 May, my account was debited and I was notified it had shipped, but there was no tracking (coming to the US). On 10 JUNE, the mug still hadn’t arrived and I emailed the company for assistance. I have yet to get a reply (or my order delivered), though on 11 June, I did get an email asking me to rate the product. Super helpful.”

Helpful Report

Posted 5 years ago

Hey Lucas, We're so sorry we missed getting your Firebox order in time. We know it sounds like an excuse (and it is really), but the new Corona world temporarily swamped our customer service team - leading to a bit of a delay, but we’re back at full power and doing all we can to make our customers as happy as possible again! Your chosen delivery method was untracked, so it means we didn't have any tracking info to provide through our confirmation e-mails. It has been some time since you posted this and we can see you have now been offered the choice between a replacement or a full refund. As you chose a replacement, our customer services team upgraded the delivery to a tracked shipping method so we can help you keep an eye on the journey of this new parcel. Although it didn't quite work out as expected this first time, we know we'll make it up to you this second time around. Regards, Firebox

Posted 5 years ago

“The one star is for the speed of delivery which was excellent. The product itself was so disappointing I was embarrassed to be giving it is as a present, even my 12 year old son commented on how we'd obviously been given the stuff that couldn't sell. It was supposed to be something that would cheer my husband up having his birthday in self isolation but I think he thought I'd lost the plot effectively giving him cheap plastic and puzzle books which I could have got for a third of the price at WHSmith. I feel like I've been robbed and I will have to spend more money now to make up for this bad gift. Sadly I won't be buying from this company again and certainly will be advising anyone else to stay well clear of the mystery boxes.”

Helpful Report

Posted 5 years ago

Hey there! Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We were very concerned to read that your latest purchase of our Isolation Mystery Box was disappointing. Unfortunately, due to the mystery element there is some risk that the items inside aren't to personal preference. However, we've contacted you directly through here and e-mail to offer you a replacement of our newly curated Isolation Mystery Box. We hope it can make it up to you. We hope to hear from you soon! Regards, Firebox

Posted 5 years ago

“Was really really disappointed in the mystery box. Cheap tacky stuff, definitely not worth the money.”

Helpful Report

Posted 5 years ago

Hey there you, Thank you so much for taking the time to review us. We really appreciate it! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately, there is a risk element with Mystery Boxes as they may not be to your personal taste. The total retail value of the items inside is always higher than the retail value of the mystery box, making it a value-for-money option. We hope the next selection of items in the Mystery Box are to your liking and we can make it up to you. Regards, Firebox

Posted 5 years ago

“Never received the product”

Helpful Report

Posted 5 years ago

“I bought the grow a dick for a secret santa gift. 8 weeks later and literally nothing has happened. Very disappointed.”

Helpful Report

Posted 5 years ago

“I’m very disappointed because of that secret box. I got very crappy things. I don’t recommend it to anyone .”

Helpful Report

Posted 5 years ago

Hey Gyorgyi, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately, with the Valentine's Day Mystery Box (as with any mystery box), there is a certain risk element as the contents are unknown and may not mach the taste of the recipient. We are very sorry you were disappointed with the contents of this box. Do feel free to contact us on info@firebox.com to expand on this and let us know what about these items did not meet your expectations. We hope ti make it up to you next time. Regards, Firebox

Posted 5 years ago

“The item I purchased was not worth the amount I paid for it. I was left extremely disappointed and will not be using Firebox again.”

Helpful Report

Posted 5 years ago

Hey there John, Thank you for taking the time to review us, we really appreciate it. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out directly via e-mail on Feb 25th to find out more about the issues you encountered and to discuss anything we could do to help. Your purchase of a Mystery Box does have a risk element as the contents within are unknown and may not be to your taste. Unfortunately, we have not heard from you. If there is anything you'd like to discuss about your order, please feel free to get in touch on info@firebox.com Regards, Firebox

Posted 5 years ago

“For what he got in the box. Very disappointed for the cost”

Helpful Report

Posted 5 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. There is unfortunately a risk element when purchasing any of our msytery boxes due to the items inside being undisclosed. There is a certain risk that some of the items may not be to the taste of the individual. We are very sorry that in this instance, you were disappointed with the contents of the Valentine's Day Mystery Box. Should there be anything we can assist you with, feel free to reach out to us on info@firebox.com. Kindest regards, Firebox

Posted 5 years ago

Firebox is rated 4.4 based on 4,734 reviews