Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It hasn’t arrived yet and had no contact with update. Been nearly a month”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“The parcel hasn't came and still waiting to hear back from someone”

Helpful Report

Posted 3 years ago

Hi there Kevin, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“You’re asking me to review an order I haven’t even received yet?! ordered 3 weeks ago and still waiting…”

Helpful Report

Posted 3 years ago

Hi there Amy, Thank you for taking time to review us - we appreciate it. We are very sorry, that your order has not arrived yet. Our customer service will contact you by mail and hopefully, they can solve your request. Take care Fireboxers

Posted 3 years ago

“The pictures on the mug are very dark once revealed even though the picture sent was of a good quality and light.”

Helpful Report

Posted 3 years ago

Hi there Claire, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but our customer service team will get back to you by email and work out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“I haven't even got the delivery as said was delivered but wasn't emailed whats apped said i woul here in 24 hours with updates still not heard anything no phone number for me to call apparently and no one has called me not great at all will i get the delivery ???”

Helpful Report

Posted 3 years ago

Hi James, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Our customer service team has contacted you and hopefully resolved the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“None of it has arrived, still battling with yodel”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive and you have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“It hasn't arrived. I would like a refund.”

Helpful Report

Posted 3 years ago

Hi there Lucy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Unfortunately, your experience was not great, but our customer service team has contacted you by email, and we hope that your issue has been resolved to your satisfaction Take care Fireboxers

Posted 3 years ago

“Still waiting for my order”

Helpful Report

Posted 3 years ago

Hi there Lorraine, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you have not yet received your delivery. Our customer service team has already contacted you by email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“I would like to point out that I am not usually someone who would write bad reviews but I have had an absolutely tragic service. I ordered some personalised beer for a colleagues birthday on the 28th September 2021, I was then contacted a few days later to verify my age, this was done straight away. I then contacted customer service on the 4th October 2021 to see when my parcel was going to be delivered, to which I was told that my order had be released and would be with me soon. On October 11th 2021 (my colleagues birthday had passed by this point) I received what I believed to be my Firebox parcel, however upon opening it I realised I had been sent completely the wrong thing and found myself stuck with personalised plates, bowls and egg cups for 'Mario and Nicole'. I obviously contacted 'Customer Service' straight away. I heard back two days later asking me to send a photo of the product, which I did. I have not heard anything since despite following up multiple times, it is now the 21st October 2021. PLEASE CONTACT ME BACK ASAP.”

Helpful Report

Posted 3 years ago

Hi there Alice, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you received a faulty gadget and had a bad experience with Firebox. Our customer service team has contacted you by mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“AVOID - Item never arrived, Firebox told me to complete police stolen form before they would refund. I completed the police form (police said as I never received the item, the discrepancy is between Firebox and Yodel - not myself) and now Firebox won't reply to my emails regarding the refund! Which I need ASAP as I now need to buy another gift! Will never use Firebox again!”

Helpful Report

Posted 3 years ago

Dear Joanne, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but we have seen that our CS team has already contacted you by email and hopeful worked out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“The item didn’t work even after the “new” batteries were changed”

Helpful Report

Posted 3 years ago

“Didn't receive my order because of low stock levels, still seems to be on website?”

Helpful Report

Posted 3 years ago

Hi James, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but our customer service team will get back to you by email and work out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“Ordered an item. Waited a week and no communication. Website said delivery in 5 days. Brother's birthday missed. I email to find out where my order is and receive a very poor unhelpful reply. Company used to be so reliable. I wont be shopping there again.”

Helpful Report

Posted 4 years ago

Hi there Guy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you as soon as possible and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“Utterly useless. Ordered a personalised item ("Brick Yourself" keyring - still waiting for them to publish my review of it!) and what turned up was nothing like what I ordered. They had the absolute audacity to try and tell me returns aren't possible because it's personalised, even though it's NOTHING like what I asked for. IDIOTS!”

Helpful Report

Posted 4 years ago

“Very bad customer service, not helpful whatsoever, they said they would change the address for me but sent it to the wrong one anyway even though I messaged them straight away via email and Facebook where they apparently love to speak to you, I definitely won't be using them again.”

Helpful Report

Posted 4 years ago

Hi Jo, sorry to hear that we didn't do our job - unfortunately we are not around for 24 hours a day. Take care Fireboxers

Posted 4 years ago

“I have bought items from these guys in the past and always been happy, while understanding that the products are novelty items at times. However, back in early May I ordered a pack of 3 air fresheners. The first order never arrived, so I reached out and they sent a new one. It just arrived today July 10th. Ok late delivery can happen. But the product itself is an absolute joke. Custom images on the fresheners bare washed, they stick and are just overall a s... Product. As a customer, I am extremely disappointed and this likely affect my future dealing with this company.”

Helpful Report

Posted 4 years ago

Hi there Soren, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that there were problems with this order and that you did not like the product you received. Please contact our customer service team - info@firebox.com - and we will work with you to find a satisfactory solution. After all, we want our customers to be satisfied. Take care Fireboxers

Posted 4 years ago

“Still not done anything after 2 weeks ....don't know if its ruined of not”

Helpful Report

Posted 4 years ago

Hey Friend, Thank you for taking the time out to send a review. We are so sorry the experience was less than desired. We appreciate your feedback and will endeavour to rectify the situation. If you could please contact us via email at info@firebox.com we can try and resolve this as soon as possible for you. Best From, The Firebox Team

Posted 4 years ago

“I got the kit that contains four colours and kaleidoscope... Why would I want to make my lense different colors when an app does the same? Why would I want the other style when an app does better?”

Helpful Report

Posted 4 years ago

Hello there friend, Thanks for reviewing and rating Firebox, though we are sorry to hear that you're disappointed with what you received. Unfortunately we don't have any of your information to look into your order. We replied to you privately 5 days ago asking for your order information, but have yet to receive a reply. We'd really love to help in any way we can. Do get in touch with our customer service team at your earliest convenience: info@firebox.com We'd love to get to the bottom of your concerns and make sure you have the best experience possible. We look forward to hearing from you soon. All the best, Firebox

Posted 4 years ago

“Unable to enter zip code in order to track as I live in the US and zip codes are different. Also phone # will not work frTHE US. US.”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for the review, though we are sorry to hear you're having trouble tracking your order. We're a completely digital company and no longer have active phone lines. Sorry to disappoint. We'd love to talk to you and help track down your order, so do contact us via e-mail at your earliest convenience. You can e-mail us on: info@firebox.com We look forward to hearing from you! The Firebox team

Posted 4 years ago

“Brought some personalised golf balls for a friends birthday and the print is terrible. The picture I sent was fine but there print on the ball has no black in it so there is no contrast in the picture at all looks washed out. The image of the itself is tiny and printed between all the text on the golf all not even in a blank space. Cant even get a refund because it’s been personalised. Extremely unhappy as I’ve now wasted £20 on a gift that’s going in the bin and have to spend more to replace it. Will not use again.”

Helpful Report

Posted 4 years ago

Hey Shannon, Thank you for taking the time to review Firebox, though we are sorry to hear you are disappointed with your latest order. We'd love to look into this thoroughly, and help in any way we can. Please do get in touch with our customer services team via e-mail: info@firebox.com We look forward to speaking to you soon! Regards, The Firebox Team

Posted 4 years ago

Firebox is rated 4.4 based on 4,721 reviews