Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order and no one has responded to me. I have emailed, sent a Tweet, Facebook messaged and Whatsapp messaged but still nothing. I have also tried calling but the number is no longer in use... Now I don't know what to do and don't have enough time to find alternative gifts.”

Helpful Report

Posted 4 years ago

Hi Maisie, Thanks for your review of your order from Firebox. We apologize that there was a problem with your order at the supplier. Unfortunately, attempts to ship the order to you promptly were unsuccessful. Customer service has worked with you to find a solution that we hope is to your satisfaction. All the best

Posted 4 years ago

“The mystery box was stocked with items that would have been considered trash back in 2002.”

Helpful Report

Posted 4 years ago

Hello Liam Thank you for taking the time to review your recent Firebox experience - we appreciate it. Are you not satisfied with the Mystery Box? We're sorry to hear that, as the box is a very popular item and our Buying team work hard to make sure the contents inside each box are carefully curated and provide a good saving to the customer As your expectations were not met, our customer service team has already worked out a solution with you, which we hope will be satisfactory for you. All the best

Posted 4 years ago

“If I could give a zero I would. Package arrived 5 days later than stated on website. Ordered a personalised water bottle, the name colour was supposed to be black when it arrived it looked like the printer ran out of ink its so faintly printed you can barely see it.”

Helpful Report

Posted 4 years ago

Dear Brigitte, Thank you for taking the time to review your Firebox order - we appreciate it. We apologize that your received order did not meet your expectations, which we can very well understand with the water bottle you received. Our customer service team has already contacted you to work with you to resolve the issue. So close to Christmas, unfortunately, only one option remained as a solution and we are sincerely sorry that a Christmas gift was lost for you as a result. All the best.

Posted 4 years ago

“I have been sent someone else’s order. ☹️”

Helpful Report

Posted 4 years ago

Hi there Karen, Thank you for taking the time to review Firebox - we appreciate it. We sincerely apologize that your order was mixed up during shipping, this should not happen, after all, we wanted to satisfy you with the order. Our customer service has contacted you immediately and resent your order. Now you are hopefully in possession of your order and very importantly, you are now also completely satisfied with the order. All the best

Posted 4 years ago

“Ordered products at the end of September and still waiting for order to be delivered in full”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for taking your time to review your Firebox experience - we appreciate it. We are very sorry that you have not received your personalized socks yet. We understand your anger very well and find it a pity that your experience with Firebox is not a good one. Our Customer service has chased up your request and has already contacted you via email. Hopefully, your matter was solved to your complete satisfaction and that we can continue to welcome you as a customer in our store. Take care Fireboxers

Posted 4 years ago

“Did not get my order”

Helpful Report

Posted 4 years ago

H Celine, Thank you for taking the time to review Firebox - we appreciate that. We apologize that you have not received your order yet. Your product is not shipped from the UK and has a longer delivery time. Customer service has already sent you an email with the tracking data and your package will now arrive in the next few days. Of course, we hope that you will be satisfied with your product and if it is intended as a gift, that you will be able to be fully impressed with it. :) Take care Fireboxers

Posted 4 years ago

“Really disappointed with the product. I recognise you are not magicians but the stripes needed to be vertical as in the picture I sent. Whilst the key ring looks not a lot like my son , if the stripes had been correct I could possibly have used it.”

Helpful Report

Posted 4 years ago

Hi Jayne, Thank you for taking the time to leave a review of your experience with Firebox. It's a pity that your experience with the gadget is not positive. We sincerely apologize that the Brick Yourself™ Keyring - Personalised Mini Figure did not arrive at your satisfaction. Our customer service has chased up your case and hopefully, it has now been resolved to your satisfaction and we were able to change your experience to a positive one after all. Take care Fireboxers

Posted 4 years ago

“I placed an order for a personalised gift for a birthday. 28 days later I still haven't received it, despite the page stating 5-7 business days delivery. I did not receive any emails about shipping or dispatch, despite inputting my email, I did get a response from customer services when I emailed to tell me the order had been dispatched but that was over a week ago with no sign of the item still. It's a totally pointless gift now seems as I had to go out and buy something else to give on time. I'm not holding out for a refund or any sort of compensation.”

Helpful Report

Posted 4 years ago

Hi there Beth, Thank you so much for taking the time to review us - we appreciate it. We sincerely apologize that your order still hasn't arrived after such a long time and that you weren't able to hand over the gift for the birthday, not even belatedly. This was certainly not our intention and it is very upsetting for both parties. We hope that the customer's solution is satisfactory for you. Take care

Posted 4 years ago

“Horrible horrible horrible. Total waste of time. The product never arrives, it's been over a month and no one sends you any update unless you ask for it, and even when you do, nothing happens. It was supposed to be a gift for kids and where my order is, that's still a mystery.”

Helpful Report

Posted 4 years ago

Hi there Yaprak, Thank you for your time to review us. We sincerely apologise that your order was not processed as you had imagined and we are even more sorry that the surprise for the children was ruined. That was certainly not our intention. Hopefully, customer service has resolved your concerns to your satisfaction. As a small gesture of appreciation, we have sent you a £10 gift voucher via Customer Services. Take care

Posted 4 years ago

“Order hasn’t arrived. Customer service has bad attitude. On the website it states 13-19 days for printing and delivery but now they are telling me 20 working days from the dispatch day (it’s not even dispatched yet)”

Helpful Report

Posted 4 years ago

Hi Clare Thanks for taking your time, to give us a review. Apologise for the negative experience with your last order on Firebox. We contacted the supplier, and the problem is solved now. Our customerservice contacted you and hopefully solved it for you. As an apology, we gifted you a £10 Gift-card. Kind regards.

Posted 4 years ago

“Never turned up !”

Helpful Report

Posted 4 years ago

Hi there Scott Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“It hasn’t arrived yet and had no contact with update. Been nearly a month”

Helpful Report

Posted 4 years ago

Hi Alison, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“The parcel hasn't came and still waiting to hear back from someone”

Helpful Report

Posted 4 years ago

Hi there Kevin, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“You’re asking me to review an order I haven’t even received yet?! ordered 3 weeks ago and still waiting…”

Helpful Report

Posted 4 years ago

Hi there Amy, Thank you for taking time to review us - we appreciate it. We are very sorry, that your order has not arrived yet. Our customer service will contact you by mail and hopefully, they can solve your request. Take care Fireboxers

Posted 4 years ago

“The pictures on the mug are very dark once revealed even though the picture sent was of a good quality and light.”

Helpful Report

Posted 4 years ago

Hi there Claire, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but our customer service team will get back to you by email and work out a satisfactory solution with you. Take care Fireboxers

Posted 4 years ago

“I haven't even got the delivery as said was delivered but wasn't emailed whats apped said i woul here in 24 hours with updates still not heard anything no phone number for me to call apparently and no one has called me not great at all will i get the delivery ???”

Helpful Report

Posted 4 years ago

Hi James, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Our customer service team has contacted you and hopefully resolved the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“None of it has arrived, still battling with yodel”

Helpful Report

Posted 4 years ago

Hi Kayleigh, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive and you have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“It hasn't arrived. I would like a refund.”

Helpful Report

Posted 4 years ago

Hi there Lucy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Unfortunately, your experience was not great, but our customer service team has contacted you by email, and we hope that your issue has been resolved to your satisfaction Take care Fireboxers

Posted 4 years ago

“Still waiting for my order”

Helpful Report

Posted 4 years ago

Hi there Lorraine, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you have not yet received your delivery. Our customer service team has already contacted you by email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

“I would like to point out that I am not usually someone who would write bad reviews but I have had an absolutely tragic service. I ordered some personalised beer for a colleagues birthday on the 28th September 2021, I was then contacted a few days later to verify my age, this was done straight away. I then contacted customer service on the 4th October 2021 to see when my parcel was going to be delivered, to which I was told that my order had be released and would be with me soon. On October 11th 2021 (my colleagues birthday had passed by this point) I received what I believed to be my Firebox parcel, however upon opening it I realised I had been sent completely the wrong thing and found myself stuck with personalised plates, bowls and egg cups for 'Mario and Nicole'. I obviously contacted 'Customer Service' straight away. I heard back two days later asking me to send a photo of the product, which I did. I have not heard anything since despite following up multiple times, it is now the 21st October 2021. PLEASE CONTACT ME BACK ASAP.”

Helpful Report

Posted 4 years ago

Hi there Alice, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you received a faulty gadget and had a bad experience with Firebox. Our customer service team has contacted you by mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 4 years ago

Firebox is rated 4.4 based on 4,742 reviews