Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived in good time and good quality, tracking was easy to access.”

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Posted 8 years ago

“Great customer service if you have any problems with the order. Totally recommend it.”

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Posted 8 years ago

“Items they claimed to have sent out never showed up, and got no explanation.”

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Posted 8 years ago

“This isn't really applicable to Firebox as such, it's one of the third parties that they use via their website. I ordered one of the 'Brick Me In' gifts and it was a little disappointing. The lego character itself was okay, fairly close to the spec that I had asked for. However, the text isn't quite straight which is really annoying! It's only subtle but I know that the person I planned to give this to will definitely notice, so that kind of takes the shine off.”

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Posted 8 years ago

Hey Kerry. Sorry to hear about the Brick yourself quality. Can you please email us on Info@firebox.com and we will sort it out. Cheers Firebox team

Posted 8 years ago

“Quirky stuff and great delivery service / options”

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Posted 8 years ago

“Firebox surprises me every week with unconventional stuff. Great delivery as well!”

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Posted 8 years ago

“With Xmas coming up Firebox has strange/unique items that you didn't know existed. Plus they can gift wrap your items saving time and effort. They sell items from £5 to £10,000+ so it caters to all budgets.”

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Posted 8 years ago

“The products they offer came quickly and are good quality”

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Posted 8 years ago

“Firebox.com is a site that caters for all kinds of quirky gifts and unusual things. Bought my sister a crying unicorn candle and I've never seen someone so happy.”

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Posted 8 years ago

“I placed an order to be delivered on 3-5 days and after over 10 days the company told me that it was a misunderstanding and that in fact takes longer. I paid for the most expensive delivery option to be sure that the item was arriving on time as it was for a birthday and the birthday has passed and still no news and no actions from them. They haven't even offered to refund me for the delivery been more expensive. Don't buy here.”

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Posted 8 years ago

“efficient!”

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Posted 8 years ago

“tdasdasdas”

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Posted 8 years ago

“The handling of this transaction by Firefox certainly involved misleading and deceptive conduct and might amount to fraud. I have from Firefox confirmation of receipt of order on 14 December AND confirmation of DISPATCH via Yodel on 15 December complete with a consignment number and tracking number as well as an estimated date of delivery being 19/20 th December. When the item did not appear I contacted Yodel who told me that whilst the consignment number had been raised, the item was not available for collection !!. I then contacted the UK phone number provided by Firefox to be told that THE ITEM WAS NOT IN STOCK AND HAD NOT BEEN WHEN I PLACED THE ORDER!!!. Had I been advised that the item was not in stock (the contrary advice was provided) I would not have placed the order and would have shopped elsewhere particularly as this was a Christmas gift. By the time I finally established that the iteM would not be arriving it was too late to arrange alternative purchase.”

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Posted 9 years ago

Hey Jon, Thanks for getting in touch, so sorry to hear about the issues with this order. It is a really a shame this happened, we've really let you down. We're always looking to improve our service every single day, so we really value the time you've taken to right this detailed review. We can see that this has already been refunded for you, but we'd just like to apologise again for the awful experience. Have a great day. Firebox Team

Posted 8 years ago

“This is not a review of firebox as the products are usually great but I ordered a brick yourself ergo aliased Lego man as a Christmas gift .....it was s**t, looked nothing like the photo provided, wrong hair style wrong hair colour and I said in interests she enjoyed rugby but instead she is wearing a cardigan. Due twit being personalised there are no refunds so avoid this product its shit”

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Posted 9 years ago

Hey there, Really sorry about the product not arriving like you'd hoped. We're always free to negotiate extra/alternative parts, we'd never want your to go on unhappy. If you'd like to get in touch, we'd be more than happy to sort something out. All our contact details are here: https://www.firebox.com/admin/faqs Very sorry again, have a great day. Firebox Team

Posted 8 years ago

“Ordered something in February and it arrived 3 months later in May even though it said it would "take a few weeks"”

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Posted 9 years ago

“I have never come across a website like this ever. The emails made me smile with such humour and can tell they really care for their customers. Package came very quick and an even bigger smile came on my face with a little suprise hidden in the box. Needless to say i will be returning to this website again very soon. Very happy with my purchace. Thanks firebox!”

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Posted 9 years ago

“I just received my first order from Firebox. It took a total of 11 business days to reach me in Wisconsin. Considering I paid less than $7 for shipping, that's pretty good! Also, my ordered was well packed and in perfect condition when it arrived. I would definitely recommend Firebox, and I plan on shopping there again.”

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Posted 9 years ago

“Update 20160319: I've received a full refund after directly contacting Firebox support. Original Review: Item never arrived. I placed my order on December 26, 2015 and it apparently shipped on December 29th. I had ordered it as a birthday present and with only a few days to go to January 23rd, I checked with my post office per the instructions in the shipping confirmation email. There was no package and USPS said that not having a tracking number was unusual. On January 27, 2016 I received an email from Firebox asking for a review. One of the options on the survey was "Item never arrived", which I clicked, and was given the impression that the matter would be looked into. Today is February 21, 2016 and have yet to receive any further follow up about my missing item. My friend ordered the same thing from Amazon and received it in 2 days with Prime. Clearly that's what I should have done.”

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Posted 9 years ago

“Great service, with small touches that make all the difference. One of the best services from an online company I've ever received. Don't change, Firebox!”

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Posted 9 years ago

“Good, only complaint lies with Yodel who left my package sitting in front of my door all day. But that is no fault of Firebox.”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,740 reviews