Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.53

4.5 Rating 144 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time. Used appliannce today in a testing exercise and works perfectly.”

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Posted 9 months ago

Thank you so much for the 5 star rating of our Fire Safety Equipment! We really appreciate you letting us know about your successful testing exercise and that the appliance worked perfectly! Thanks again!

Posted 9 months ago

“Quick and prompt delivery”

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Posted 9 months ago

Thank you so much for your 5 star rating of our Fire Safety Equipment! We really appreciate your kind words about the quick and prompt delivery!

Posted 9 months ago

“Communication very very slow. Still have not had correspondence regarding a refund. First Point Fire and Safety Ltd”

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Posted 9 months ago

Hi Colin, Thanks for taking the time to leave this review. We have looked into this situation internally to see what happened here. This delivery was due to be delivered today however you got in touch to ask for this to be cancelled yesterday, I confirmed on the same day that the order had been cancelled as they requested. This order has now been refunded. You should be receiving this shortly. Based on this speedy reply, we would ask if you could kindly amend this review is possible. Thank you

Posted 9 months ago

“Placed order on 28/7/23 still not arrived, no communication from company, only way to contact is via email or contact form - tried both still not had a reply from either. No having to chase for a refund of nearly £300. Nightmare company!”

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Posted 9 months ago

Hi Ben, Thanks for taking the time to leave this review - we always value feedback positive or negative. Unfortunately, delivery of this item was attempted on 31/7 however nobody was present to sign for this delivery. This was due for redelivery tomorrow however as requested this has now been cancelled. Sorry that on this occasion you didn't manage to receive your item but hope the full refund gets to the promptly. Thank you,

Posted 9 months ago

“Absolute rubbish It took over 2 weeks to get a 4kg powder extinguisher, as it said when purchasing 3-5 days. No email or call to explain the delay "NOTHING" Shocking service "PLEASE GO ELSEWHERE FOR FIRE SAFETY NEEDS AS THEY ARE SHOCKING"”

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Posted 9 months ago

Hi Gene, Thanks for taking the time to leave this review. Unfortunately, it seems the delay in this getting to you was caused by the fact that there was nobody home to collect this delivery. This was a signed delivery and required somebody present. This delivery failed 2 before it was signed and delivered. Attempted delivery 27/7 (no one home) Carrier carded customer Attempted delivery 28/7 (no one home) Carrier carded customer Delivered 31/7 – signed for by GENE C Thank you,

Posted 9 months ago

“Sturdy, well made. Good solid locking mechanism and easy to fix to wall.”

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Posted 9 months ago

“The firebox is excellent quality, sturdy and well manufactured. The item arrived within 2 days which was delivered free of charge. Definitely use Fire Safety Equipment again. Thank you”

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Posted 9 months ago

Thank you so much David for the 5 star rating! We are very pleased to hear that you found the firebox to be of excellent quality, sturdy and well manufactured, and that it arrived within two days free of charge. We are especially thankful that you will be using Fire Safety Equipment again, and we look forward to serving you for all of your fire safety needs!

Posted 9 months ago

“The driver is kind and friendly but the delivery company DX is appalling! They insisted that they will not put the parcel anywhere or give to anyone other than my self. They also refused to tell the driver to put the parcel on my safe place that I have chosen Therefore I have to cancel all my commitments and stay at home waiting for the driver. Surprisingly no signature or ID was requested from me!! Please don’t use this delivery company for me again Thanks”

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Posted 9 months ago

“Item arrived quickly and very well packaged.”

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Posted 10 months ago

Thank you so much for your 5 star rating of Fire Safety Equipment! We are pleased to hear that your item arrived quickly and was well packaged.

Posted 10 months ago

“Best price and quick delivery.”

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Posted 10 months ago

Thank you so much, Peter, for the 5-star rating of Fire Safety Equipment! We appreciate your support and are so glad that you've enjoyed the best price and quick delivery from us.

Posted 10 months ago

“Fast post well packed good value fire extinguisher thank you 👍”

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Posted 10 months ago

Thank you so much for your kind words, Gregory, and for leaving us a 5 star rating! We really appreciate your feedback about our Fire Safety Equipment, and we are thrilled to hear that you are pleased with the fast, well-packaged fire extinguisher and its good value. Thank you for your support!

Posted 10 months ago

“As described looks good arrived next day”

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Posted 10 months ago

Thank you for your five-star rating Paul, we appreciate your feedback and are glad to hear that the Fire Safety Equipment arrived the next day as described and looks good. We also appreciate your loyalty as a repeat customer. Thank you again!

Posted 10 months ago

“Service was excellent. Delivery really quick.”

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Posted 11 months ago

Thank you, Angela, for your five star rating of Fire Safety Equipment. We really appreciate it! We are delighted to hear that you found the service to be excellent and the delivery to be really quick. Thank you again for your kind feedback!

Posted 11 months ago

“Great product!!”

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Posted 11 months ago

“Great product at a cheap price.”

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Posted 11 months ago

Thank you so much for your 5 star rating of our Fire Safety Equipment. We are thrilled to hear that you think it is a great product at a cheap price. We appreciate your feedback and your business.

Posted 11 months ago

“Two weeks on I have not recieved my goods, nor had any communication from the company. I am beginning wonder what exactly going on !”

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Posted 1 year ago

“I received the first very promptly, I am yet to receive the second 9kg powder extinguisher which I ordered”

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Posted 1 year ago

Thank you for your 4-star rating of our Fire Safety Equipment! We are delighted to hear that you received the first order promptly. We appreciate your patronage and thank you for being a returning customer. We look forward to the prompt delivery of the 9kg powder extinguisher.

Posted 1 year ago

“FSE is actually operated by Marlowe Fire & Security Ltd, who I believe sub-contract to a 3rd party. There is no apparent contact phone number for Fire Safety Equipment on their own website or any correspondence - less than ideal when things do not go as planned The paid for Next Day delivery took 5 days, something to do with postal address issues - needs sorting out chaps The boxes arrived damaged, but goods inside were ok. However the ordered, & itemised on `picking list` 1kg Dry Powder was not there - in its place a 1kg Foam - again not great I must say the contact, Peter, @ Marlowes was very helpful - just a shame whomever is responsible for picking & packing the order + the delivery service (quality + time scale) is awful. I would not, NOT use again, but not necessarily my first choice - such a shame”