Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.47

4.5 Rating 412 Reviews

86 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Fire Safety Equipment 5 star review on 19th September 2025

Anonymous

Fire Safety Equipment 5 star review on 2nd May 2025

Doreen J

Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 22213. Been a month and still no product. Have emailed and used their online form but still no contact from them at all since placing the order. They have no phone number to call anyone on. I am now sick of chasing up a product 4 times with no response from them. Used them a couple of years ago with no problem. But now they seem to take money but do nothing. Seeing if they respond to this now. I have sent various messages to them with my phone number on so get in touch. If you resolve this I will take this review down.”

Helpful Report

Posted 2 days ago

“It is over a week since I placed my order. I have not received the order and there has been no communication from the seller. I suspect a scam.”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you for bringing this issue to our attention. We sincerely apologise for the delay in processing your order and for the lack of communication from our side. We understand how concerning this must be, and we assure you it’s not our intention to cause any frustration. Please reach out to us at sales@firesafetyequipment.co.uk so we can investigate this matter further and provide you with the necessary assistance. Your satisfaction is very important to us, and we’re here to help. Thank you for your understanding. Warm regards, Team Fire Safety Equipment

Posted 3 months ago

“Ordered a fire extinguisher on 17 October and have still not received it! I haven't even received an email for an update as to when it will be shipped and delivered. I have sent an email to customer services but have not had a reply yet. I need the extinguisher in a few days time and they have completely failed me. All I want is my money back at this stage. Avoid this company at all costs!”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for bringing this to our attention. We sincerely apologize for the delay in delivering your fire extinguisher and for the lack of communication regarding your order. We understand how important it is to have these items when needed, and we’re truly sorry for any inconvenience this has caused. Please reach out to us at sales@firesafetyequipment.co.uk, and we will do our best to resolve this matter for you promptly. Your satisfaction is very important to us, and we are here to help. Thank you for your patience during this time. Warm regards, Team Fire Safety Equipment

Posted 3 months ago

“Waiting 7 days still not received my fire extinguisher, not happy. And no update shipping detail.”

Helpful Report

Posted 5 months ago

Hi Regina, Thank you for sharing your concerns. We’re really sorry to hear that you haven’t received your fire extinguisher yet, and we understand how frustrating it can be to not have any updates. Please reach out to us at sales@firesafetyequipment.co.uk, and we’ll do our best to provide you with the latest information on your order. Your satisfaction is very important to us, and we’re here to help resolve this for you. Thank you for your patience. Warm regards, Team Fire Safety Equipment

Posted 4 months ago

“I ordered some fire extinguisher signage that still hasent arrived. CAan you advise please.”

Helpful Report

Posted 5 months ago

Hi John, Thank you for reaching out to us. We’re really sorry to hear that your fire extinguisher signage hasn’t arrived yet. We understand how important it is to receive your order on time and how frustrating this situation can be. Please contact us at sales@firesafetyequipment.co.uk, and we’ll work to get you the information you need regarding your order. Your satisfaction means a lot to us, and we’re dedicated to resolving this for you. Thank you for your patience. Best wishes, Team Fire Safety Equipment

Posted 5 months ago

“Ordered this on the 24th August. Still hasn't arrived. Don't know what's happening, the only contact I've had is requesting I write a review for something that I haven't yet received.”

Helpful Report

Posted 5 months ago

Hi Noel, Thank you for sharing your feedback. We’re really sorry to hear that your order hasn’t arrived yet and that you haven’t received any updates. We understand how frustrating this must be for you. Please reach out to us at sales@firesafetyequipment.co.uk, and we’ll do our best to provide you with the information you need regarding your order status. Your satisfaction is important to us, and we’re committed to resolving this for you. Thank you for your patience. Warm regards, Team Fire Safety Equipment

Posted 5 months ago

“Useless, asking for a review and they can't even deliver my order or tell me when its going to be here.”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for your feedback. We’re truly sorry that you haven't received your order and that you’re unable to get in touch with us. We understand how frustrating this must be. Please send us an email at sales@firesafetyequipment.co.uk, and we’ll prioritise your concerns to provide you with the updates you need. Your satisfaction is very important to us, and we’re here to help. Thank you for your understanding. Warm regards, Team Fire Safety Equipment

Posted 5 months ago

“I ORDERED A POWDER FIRE EXT A WEEK AGO AND IT STILL HAS NOT ARRIVE I have not been able to contact the firm to chase it up”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you for your review. We're truly sorry to hear that your order has not arrived and that you've had difficulty reaching us. We understand how concerning this situation can be. Please contact us at sales@firesafetyequipment.co.uk, and we’ll make it a priority to look into your order and provide you with the necessary updates. Thank you for your patience and understanding. Warm regards, Team Fire Safety Equipment

Posted 6 months ago

“Still not received my order and can't get in touch with anyone !”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We're sorry to hear that you have not received your order and are having trouble contacting us. We understand how frustrating this situation can be. Please reach out to us directly at sales@firesafetyequipment.co.uk so we can assist you and provide updates on your order. Your satisfaction is important to us, and we want to resolve this issue as quickly as possible. Thank you for your understanding. Warm regards, Team Fire Safety Equipment

Posted 7 months ago

“Awful made an order no shipping information given never received my fire extinguisher avoid these scammers”

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Posted 8 months ago

“Ordered a co2. Never turned up , wrote numerous emails to no avail. Dismal company . !!!!!”

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Posted 9 months ago

Hi Stephen, Thank you for sharing your experience. We're truly sorry to hear that your order has not arrived and that your attempts to reach us have gone unanswered. This is not the customer service we aim to provide. We understand how disappointing this must be for you, and we want to make it right. Please contact us directly at sales@firesafetyequipment.co.uk, and we will prioritize your issue to find a solution. Thank you for your patience, and we look forward to resolving this matter for you. Best regards.

Posted 9 months ago

“Only half the order has been delivered, and attempts to contact you have went un answered. If this situation is resolved I will gladly update the review”

Helpful Report

Posted 9 months ago

Hi Martin, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your order. It is certainly not the level of service we strive to provide. We understand how frustrating it can be when orders are incomplete and communication is lacking. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we'll work diligently to resolve this situation for you. Thank you for your patience, and we hope to hear from you soon. Best regards.

Posted 9 months ago

“As yet the fire extinguisher has not arrived”

Helpful Report

Posted 9 months ago

Hi Dawn, Thank you for your feedback. We sincerely apologize for the inconvenience of your fire extinguisher not arriving yet. We understand how important it is to receive your products on time. We would like to help resolve this issue as quickly as possible. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we'll do our best to assist you further. Thank you for your understanding, and we look forward to hearing from you soon. Best regards.

Posted 9 months ago

“No repsonse to emails and no product delivered.”

Helpful Report

Posted 11 months ago

Hi Mark, Thank you for taking the time to leave a review. We're very sorry to hear that you've not received a response to your emails and that your product has not been delivered. We understand how frustrating this situation must be. We take customer communication seriously, and it’s disappointing to know that we fell short in this instance. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we will do everything we can to address your concerns and resolve this matter promptly. Thank you for your understanding, and we hope to hear from you soon. Best regards.

Posted 11 months ago

“I placed an order for six extinguishers, but one arrived with a bent handle, making it unusable. As I needed it on a specific day, I had to purchase a replacement from a local store. I reached out via the company’s website to request a refund, but my message went unanswered.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for sharing your experience. We're truly sorry to hear that one of your extinguishers arrived damaged, and we understand how critical it is to have reliable equipment on hand. It’s disappointing that your message did not receive a response, as we aim to provide timely support. Your feedback is important to us, and we will be reviewing our communication processes to ensure this does not happen in the future. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we will make it our priority to assist you. Thank you for your understanding. Best regards.

Posted 11 months ago

“Still hasn't arrived”

Helpful Report

Posted 1 year ago

Hi Colin, Thank you for bringing this to our attention. We’re truly sorry to hear that your order hasn’t arrived yet, and we understand how disappointing that can be. We take delivery issues seriously and are committed to providing you with the support you need. Please reach out to us at sales@firesafetyequipment.co.uk so we can assist you further and investigate the situation. We appreciate your patience as we work to resolve this matter. Best regards.

Posted 1 year ago

“Not happy. Sent pictures and e mails to explain why. No acknowledgement. Staff; uhelpful when I managed to find a tel no. 5 stars however to Sonia who finally secured me an invoice. DX are an appalling courier.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re sorry to hear about the issues you faced and any frustration caused by the delivery process. We understand the lack of acknowledgment after your emails and the difficulty reaching us made things worse. Our team is dedicated to providing fast and reliable support, so this is very uncommon. We will review what happened to understand why communication fell short during your emails. We’re pleased Sonia was able to step in and ensure your invoice was sent quickly. Your kind words about her will be passed on. We know the problems with DX courier added to your frustration. While we rely on third-party couriers, we are addressing this with them to improve the experience for our customers. If there’s anything else we can help with, please contact us at sales@firesafetyequipment.co.uk. Thank you for your understanding.

Posted 1 year ago

“Nothing to review, 10 days since my order and am still waiting. Request for update responded to and date and time given elapsed.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your review. We truly regret the delay you are experiencing with your order. We understand how frustrating it is to wait longer than expected, and we sincerely apologise for any inconvenience this may have caused. Your request for an update should have led to clearer communication, and we’re sorry that the provided information has not met your expectations. We take your feedback seriously and are committed to resolving this for you. Please reach out to us again at sales@firesafetyequipment.co.uk so we can give you the assistance you deserve. Thank you for your patience as we work to improve our service. Best regards.

Posted 1 year ago

“Does anybody have a contact number for them? It’s extremely difficult to get through to them as they only have an email address which nobody responds back to.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. We sincerely apologise for the trouble you’ve experienced with our communication. We understand how frustrating it can be not to receive a timely response, especially when trying to get in touch. Unfortunately, we do not have a direct contact number available. However, we encourage you to reach out to us again at sales@firesafetyequipment.co.uk, and we will ensure your concerns are addressed promptly this time. We appreciate your understanding and patience as we work to improve our communication. Thank you!

Posted 1 year ago

“I havnt received the 4 extinguishers I ordered. I have received tracking info which shows them sat in a warehouse. I have requested a refund and heard absolutely nothing from the seller.”

Helpful Report

Posted 1 year ago

Hi there, We sincerely apologize for the frustration caused by the delay in receiving your extinguishers. Your concerns regarding the tracking information and lack of communication from our team are completely understandable, and we are committed to addressing this issue promptly. Please know that we take customer service seriously and your experience is not the standard we strive for. We appreciate you bringing this to our attention and would like to resolve it for you as quickly as possible. Could you please reach out to us directly at sales@firesafetyequipment.co.uk? We want to ensure that we handle your request for a refund and provide you with the support you need. Thank you for your patience, and we look forward to hearing from you soon.

Posted 1 year ago

Fire Safety Equipment is rated 4.5 based on 412 reviews