Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.56

4.6 Rating 133 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.6

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was no information about delivery until a card from dxdelivery appeared through my letterbox saying I needed to book a delivery, but they delivered next day anyway. Fortunately we were home because a signature was required. I was rather hoping there would be some instructions or a link to a video in addition to what is written on the bottle itself. The product seems good”

Helpful Report

Posted 1 month ago

Hi Julian - Thanks for taking the time to leave this review. We always value feedback on our services positive or negative. It seems as though the issues you have come across relate to our delivery partner, if you were able to email us your order number at sales@firesafetyequipment.co.uk we would be happy to take a look at this for you. Thank you,

Posted 1 month ago

“Delivery was slow - otherwise all ok”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave this review. At our company, customer satisfaction is our top priority and we strive to keep our products performing up to standard, as well as timely answering any questions or concerns should they arise. We will be investigating the issues you have experienced with the timeliness of this delivery and will be looking to make any improvements we can.

Posted 6 months ago

“The driver is kind and friendly but the delivery company DX is appalling! They insisted that they will not put the parcel anywhere or give to anyone other than my self. They also refused to tell the driver to put the parcel on my safe place that I have chosen Therefore I have to cancel all my commitments and stay at home waiting for the driver. Surprisingly no signature or ID was requested from me!! Please don’t use this delivery company for me again Thanks”

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Posted 9 months ago

“FSE is actually operated by Marlowe Fire & Security Ltd, who I believe sub-contract to a 3rd party. There is no apparent contact phone number for Fire Safety Equipment on their own website or any correspondence - less than ideal when things do not go as planned The paid for Next Day delivery took 5 days, something to do with postal address issues - needs sorting out chaps The boxes arrived damaged, but goods inside were ok. However the ordered, & itemised on `picking list` 1kg Dry Powder was not there - in its place a 1kg Foam - again not great I must say the contact, Peter, @ Marlowes was very helpful - just a shame whomever is responsible for picking & packing the order + the delivery service (quality + time scale) is awful. I would not, NOT use again, but not necessarily my first choice - such a shame”

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Posted 1 year ago

Fire Safety Equipment is rated 4.6 based on 133 reviews