Hi Liz,
We're very sorry to hear this.
We have investigated further, and someone in the team will reach out to you about your order.
Many thanks
Find Me a Gift
“Good delivery, although the packaging was torn and damaged but enclosed box (Christmas present ) was not damaged.
The product is a replacement for one my sister loved but managed to break. She loved it.”
“The items I ordered are for Christmas they are comical items for our guests to open at the Christmas lunch table. The items arrived on time and packed well. I think the recipients will find them amusing. The four star rating is for the expensive postage.”
“The product was exactly what I wanted, unfortunately the frame was damaged on arrival. The damage is something I can repair myself having some experience in making frames but nevertheless I was disappointed.”