“Well the gift that i bought was ok but the delivery was not what i expected i payed £7.99 for the next day delivery but it came 3 days later so its not worth paying for that delivery i will use them again only because they have good trips available”
Thank you for taking the time to leave this feedback David, and for your understanding.
We're happy to learn that you are pleased with the gift and with the selection of gifts we offer, although we sincerely apologise for the delay with the delivery.
I can see that this was indeed ordered with Next Working Day delivery on a Sunday, meaning it was dispatched on Monday to be delivered Tuesday. It says on the tracking that delivery was attempted at 9:50am on the Tuesday but no one was home, and that it was subsequently delivered the following day.
This should have been left in a safe place or posted through a letterbox, so we will take this feedback on board and relay this to our courier. I have issued you a refund for the £7.99 delivery fee that you paid and I will forward you the tracking information privately.
Best wishes,
Find Me A Gift
“I have used them before and they are great gifts. Yesterday I ordered an item and today by mistake, I have ordered it again. I immediately realised and wanted to cancel. But looking on the site I am unable to do that. I found this very disappointing”
Thanks for leaving this feedback Maria.
All of our customers are protected by our 30 day no-questions returns policy, you can request a returns label by logging in to your account and choosing to return the order, or by emailing customer support at CustomerService@findmeagift.com, and return the goods for a full refund.
We're pleased to learn that you love our range of gifts as much as we do!
Best wishes,
Find Me A Gift
“Lovely product arrived within the time frame. Only slight niggle is that the hedgehog house had metal wires which the hedgehog spikes can get stuck in. I have added an internal layer to prevent this, but would be good if it came with this.”
“Mugs were a bit 'chunky' ( a thinner china mug might have been nicer)but the personalisation design was perfect and a lovely humorous gift for the wedding couple”
“I initial found the site frustrating. Although I found some lovely gifts, when it came time to purchase, the system would not accept my details, even though I tried a number of times. I eventually called customer service and spoke with Millie, who was an absolute star. After getting some advice and doing some research, she was able to help me complete my purchase. Well done Millie, without your effort, you'd have lost a sale and I would have remained frustrated.”
“I was initially frustrated with lack of communication which delayed my order - a birthday gift i wanted to present for a specific date, however after a few short emails with Dani this was resolved, my order was confirmed and shipped really quickly, in time for said date. The resolution was quick and prompt with clear communication, i was surprised at the speed this was turned around. All in i am happy and grateful for this, the problem resolution really changed the experience and the gift was great when it arrived.”
“Good range for gifts and quality product easy purchase and delivered speedily as last minute purchase. The receivers were totes pleased. The postal options should display before entering card details not afterwards though. Not all options were available. Hence had to pay the higher postal charge due to needing to await a postal charge question and then running out of time. Still recommend just not last minute if on a budget for postal charges.”
“Really helpful for secret santa at work. Delivery was very quick too. Prices are reasonable and you're bound to find something for someone on here that is awkward to buy for.”
