“I am always very pleased with ordering when i ring, but the young lady I spoke to this tine was a bit distant and not as friendly as in the past, althoough when I pushed her she finally checked to see if I was in the rewards club, which I was and it saved me £3!. At first she insisted she couldn't tell me,. I only order once a year near Christmas but find the delivery crippling and this year have bought in the shops as well to save this. overall good service but would like more friendly staff.”
“Hadn't received this item. Ordered on 21st sept, due to be posted back to me on 26th sept and never arrived....
Credit card statement says you guys took the money on 23rd sept 2024 £39.99
Then.... just as I was about to post a bad review, it turned up this morning 4th Oct, really pleased with the product, but had to give it a 4 star review because it was late arriving.”
“Very good, from what I hear, but haven't heard from my Grandson yet, will let you know if it's not good! I'm in Spain & He's in England, so sometimes our communication takes some time.
Good Day,
Derek Gibson.”
“I cannot get on with the internet, so look at your site and then ring with my order. However, I did try to order online just recently and completely lost my order, so had to resort to the telephone again. The young lady I spoke to was extremely helpful and kind and semed to understand that when you get old you needto spekat to someone and not a machine.”
“Love this item perfect for what I want.. it was number 18 signature board. But the number 8 was on a slant when it arrived but it was easily fixed by screwing the screw further in. It would have been 5 star but I did have to alter it slightly and shouldn't have had to do that. But all in all I am happy with the product now .”
“Well the gift that i bought was ok but the delivery was not what i expected i payed £7.99 for the next day delivery but it came 3 days later so its not worth paying for that delivery i will use them again only because they have good trips available”
Thank you for taking the time to leave this feedback David, and for your understanding.
We're happy to learn that you are pleased with the gift and with the selection of gifts we offer, although we sincerely apologise for the delay with the delivery.
I can see that this was indeed ordered with Next Working Day delivery on a Sunday, meaning it was dispatched on Monday to be delivered Tuesday. It says on the tracking that delivery was attempted at 9:50am on the Tuesday but no one was home, and that it was subsequently delivered the following day.
This should have been left in a safe place or posted through a letterbox, so we will take this feedback on board and relay this to our courier. I have issued you a refund for the £7.99 delivery fee that you paid and I will forward you the tracking information privately.
Best wishes,
Find Me A Gift
“I have used them before and they are great gifts. Yesterday I ordered an item and today by mistake, I have ordered it again. I immediately realised and wanted to cancel. But looking on the site I am unable to do that. I found this very disappointing”
Thanks for leaving this feedback Maria.
All of our customers are protected by our 30 day no-questions returns policy, you can request a returns label by logging in to your account and choosing to return the order, or by emailing customer support at CustomerService@findmeagift.com, and return the goods for a full refund.
We're pleased to learn that you love our range of gifts as much as we do!
Best wishes,
Find Me A Gift
“Lovely product arrived within the time frame. Only slight niggle is that the hedgehog house had metal wires which the hedgehog spikes can get stuck in. I have added an internal layer to prevent this, but would be good if it came with this.”
