“Disappointed. Purchased personalised items (birth flower bullet vases) which came with scratches & marks on the glass, were poorly engraved & one vase didn't sit straight (wobbled). Contacted Find Me A Gift 3 times as per their website guidleines over a 3 weeks period (no telephone numner unfortunately). Will see how long refund takes. Would have given one star but other items were satisfactory.”
We can only apologise for any upset caused by this. As advised by our Customer Service Team, once the items have been returned to the address provided, we will be happy to process a refund or replacement. I can advise we do have a contact number you can call if you have any future problems- 01926 818 800.
However, we are happy to hear that the other items in your order were satisfactory.
Yasmin
Find Me a Gift Team
“Next day delivery is a joke!
I paid extra to have guaranteed next day delivery. When it didn’t arrive the next day I checked the small print to see it was next “working “ day. Parcel didn’t arrive on Monday but I got a message from Evri to say they were expecting my parcel. It didn’t arrive on Tuesday either. I complained to Find me a gift. They refunded me £1.00!!! An insult. Not only would that not even buy a stamp, it was far short of the £3.45 I’d paid. Parcel eventually arrived Wednesday afternoon. Well after the birthday date!”
“Everything was so easy and simple. The price was very reasonable and the delivery was on time as stated. Eberything very satifactory. I will use again. Thank you”
“You use the most awful company and they just throw the parcel over the gate. Still haven; trecieved the mug or a reply to my email. Delivery to expensive.”
Hi,
We're very sorry to hear about the way your parcel was handled by the delivery company, that’s certainly not the level of service we expect from our delivery partners. Thank you for bringing this to our attention.
We've looked into your order and can see that the second item has now been delivered. A member of our Customer Service team has also reached out to discuss this further with you.
Many thanks,
Find Me a Gift
As advised on your confirmation and prior to purchasing, this item was to be dispatched on the 11th of November, due to the time needed to personalise the item. The item has now been dispatched, and will arrive within 2-5 working days. If however, this does not arrive before the 16th of November, please let our Customer Service Team know, and we will be happy to look into this for you.
Yasmin
Find Me a Gift Team
“5 star! What more can I say ? Excellent
My first order with this fabulous company was 2012!
Still ordering. And still solving my secret santa/ stocking filler problems. They are always my first port of call. No issues with them ever. Great novelties at very competitive prices. Fast delivery. Whats not to love?? Thank you so much guys. 5 star all the way. X”
“I ordered a hamper for my mum it was ordered on the 9th October to be delivered on the 31st October for the anniversary of my father death I always send her something the wrong address was on the order so I quickly emailed to change the delivery address hamperwell acknowledged this and hopefully all will be ok not only was the hamper not delivered on the correct date I received an email today to say it was going to be delivered to my address but when I’ve checked the tracking number the hamper has now been cancelled as they don’t have a delivery address so my hamper has now been sent back to hamper company very disappointed to say the least”
Hi Maxine,
We’re really sorry to hear about your experience.
Our team has been working to resolve this for you as quickly as possible, and the hamper should have been delivered today.
We truly appreciate your patience whilst we got this sorted.
Many thanks,
Find Me a Gift
